Empire Toyota of Huntington

Todd was very knowledable,friendly, personable and patient. He was willing to explain anything we did not understand. He made us feel at ease. We would recomend him and your dealership to anyone inte patient. He was willing to explain anything we did not understand. He made us feel at ease. We would recomend him and your dealership to anyone interested in a Toyota. More

I have to tell you that I always have a great experience at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make at your facility. From the minute I drive up until the minute I leave. Everyone there is always so very helpful. They go above and beyond to make your experience there a comfortable one. I also think the amenities that you are offering in the waiting area are a great idea too! Bagels, cookies, fresh coffee, manincures & massages!! Wonderful idea…keep them coming. Anyway, thank you for putting the customer 1st and hugging us everytime! More

This was unlike any dealership I've ever walked into. Immediately greeted with a loud and excited "Hello! Welcome!" by the lovely Rosemary, and then offered fresh baked Otis Spunkmeyer cookies and fres Immediately greeted with a loud and excited "Hello! Welcome!" by the lovely Rosemary, and then offered fresh baked Otis Spunkmeyer cookies and fresh brewed coffee. My wife and I proceeded to partake in ten of said cookies and a few coffees over the hours we were there. I had called ahead and they actually took note, didn't just give lip service over the phone, and were expecting me when I arrived. I had made an appointment to see Lenny and he was called out to greet me moments after we walked in. Lenny instantly had me relaxed and laughing. He put me with David Moon, a young sales associate that has been with the dealership for 8 years I learned, and Dave gave me honest, straightforward advice. He was patient and knowledgable, taking me on two long test drives and steering me away from purchases that, looking back, would have been mistakes. I chose an SUV and David handed things over to Rosa in Business Affairs. It took a few hours because of my average-at-best credit rating, but they were able to get me a great interest rate in spite of the hurdles they faced. They prepped the vehicle, took care of insurance, registration, et al, happily, and we were off. This place feels like it exists in an alternate dealership dimension. Opposite all other dealerships I've visited, where they get to you when they get to you, or you feel like it's you against the salesperson. Lenny Cassarelli has somehow created something that I did not think existed; a friendly, laid back but efficient car dealership. An operation that I have already recommended them to my own brother and will continue to recommend to anyone that is looking to purchase a vehicle and have a good time doing it. And recommend them with confidence. More

Peter Rezamand was very accommodating. He was patient and flexible while we debated Prius colors and features. He made personal connections regarding our dogs (who were with us the first time we visited and flexible while we debated Prius colors and features. He made personal connections regarding our dogs (who were with us the first time we visited the dealership) and even gave us directions to a dog show we were attending in Connecticut. More

Unfortuntely as a result of a car accident, we were in the market for a new car. Toyota was on our list of dealerships to look at. We were so impressed with the Sienna and the service at Huntington Toyot the market for a new car. Toyota was on our list of dealerships to look at. We were so impressed with the Sienna and the service at Huntington Toyota that in a few short hours we left driving our new car. We never made it to any other dealer. The service we received from Huntington Toyota, in particular Phil Rodriguez, was exceptional. He made the entire process very easy. I look forward to continuing the relationship at Huntington Toyota as a result. More

This was the nicest, most pleasant, & quickest experience I have ever had buying a car! It was quick, efficient, professional, no hassle and no stress! Thank you David! experience I have ever had buying a car! It was quick, efficient, professional, no hassle and no stress! Thank you David! More

My compliments to Huntington Toyota! Let me begin by saying I might be a car dealership's most horrible type of customer - I am not a car person (4 wheels, forward & reverse and the seat belts work, I a saying I might be a car dealership's most horrible type of customer - I am not a car person (4 wheels, forward & reverse and the seat belts work, I am good to go...)so, it was with great dread that I assisted my daughter with her first new car experience. We are a Toyota family (1990, 1991, 1998, 2004) and have relied on the brand for safety and performance. That said, my daughter looked at other brands and shopped other dealers. She did not have very positive experiences with some of the dealers she visited. I reminded her I had purchased my car (2004) at Huntington Toyota. I called to request some financial information; David Moon returned my call within 20 minutes over their very busy Thanksgiving weekend with the information I requested. We made arrangements to visit that afternoon (Saturday); we were greeted in a very friendly manner by David, he reviewed all model and financial considerations, alerted us to some very generous incentives and started the process. We returned on Sunday with some paperwork, again treated in a professional and friendly manner, received a generous trade-in allowance and was advised the new car (lease) would be ready the next day. We returned the following evening, the car was ready, the trade-in effected. Rosa Fernandez made all of the lease language understandable; it was such a pleasure dealing with such a friendly and knowledgeable person. She and Tony Calamia made the process dignified and workable; I appreciate being treated with kindness and respect, and thank Tony for looking at specific considerations and making such a great deal for our daughter! David Moon, Rosa Hernandez and Tony Calamia exemplify collaborative partnering that works, and demonstrated our best interest with every item and issue we covered. We are thrilled with a beautiful vehicle for our daughter within a workable budget, a wonderful protection package for maintenance and personal care, and the knowledge we have Huntington Toyota to return to for our next vehicle. Thank you for ending our year on a great note!! More

Charlie was incredibly helpful. He's a very honest and scrupulous person and it was a pleasure to buy a car from him. I visited other Toyota dealers and did not have this kind of great experience. I rec scrupulous person and it was a pleasure to buy a car from him. I visited other Toyota dealers and did not have this kind of great experience. I recommend buying from Charlie. More

I was very pleased with the way Matt conducted himself. He went out of his way to explain the features of the car. He did not pressure us and let us test drive the car without a hassle. Rosa explained the He went out of his way to explain the features of the car. He did not pressure us and let us test drive the car without a hassle. Rosa explained the financing clearly. We were not rushed, and people were friendly. We met the service manager and an appointment for our first service was arranged before we ever left the lot. More

Excellent price and service all around! Ray helped me to purchase my dream car. All of the staff were extremely professional and friendly. They took the time to answer my many questions, including Peter, wh purchase my dream car. All of the staff were extremely professional and friendly. They took the time to answer my many questions, including Peter, who set up my phone with the bluetooth system and gave me a quick tutorial on the navigation system, since I had little experience with either. As a previous reviewer mentioned, I am looking forward to my first complimentary scheduled service appointment, where there is a masseuse on Tuesdays, Thursdays, and Saturdays! I enjoyed my experience at Huntington Toyota, and recommend them highly! More