Empire Toyota of Huntington

Totally professional, thank you! We had such a positive experience buying an Avalon from Ali last year that we worked with him again for not one but two more cars. In addition to kn We had such a positive experience buying an Avalon from Ali last year that we worked with him again for not one but two more cars. In addition to knowing the inventory inside and out, Ali is professional, genuine and sincere. More

We had battery problems with our new Sienna. Our service rep Suzanne Demartino went out of her way to make our time there completely stress free. We were treated with friendliness and respect th Our service rep Suzanne Demartino went out of her way to make our time there completely stress free. We were treated with friendliness and respect throughout the process. The cookies and pretzels were delicious.Ev and Richard Martin More

The worst dealer experiance I ever dealt with in 30 years! Bait and Switch - Mr. Moon, the salesperson, told me that the new Highlander in stock was around $39,000. But after waiting an hour and a half in the Bait and Switch - Mr. Moon, the salesperson, told me that the new Highlander in stock was around $39,000. But after waiting an hour and a half in the show room for the Finance Manager, Mr. Michael Baptiste, he told me that Mr. Moon made a mistake and the price with these options are $43,000 and told me he could not sell this car for Mr. Moons quoted price. No Window Sticker - There was no window sticker on the car, and I was never shown the additional factory options, I asked Mr. Moon to get me a print out. He said he would try to get me a print out, but he never did. I got the sticker information from Toyota Cares in one day. Charged $2,800 over MSRP. When I found the MSRP was only $40,250, Mr. Baptiste then changed his story and told me he had to charge me more because of my credit score, to allow me to get a better interest rate. It is my understanding that the price for the car, and credit score, are complete separate issues. In fact, in many states, it is illegal to base the price of the car on a customers credit score. (only the interest rate can reflect the credit score. Never Saw Prices. I did not receive, or ever see, an itemized Bill of Sale or Invoice, until two weeks after delivery. I called three times for it. I did not get it until I went back in person to Huntington Toyota on Christmas Eve. $12,000 of Unauthorized Add-on's- There were about six other expensive add on's to extended warranties and protections plans. Neither gentlemen discussed with me the price, or of what value they would be to me. Charged $1,800 for non-excitant Alarm System and Remote start. - On the Bill of Sale, I received two weeks after delivery, I ascertained that I was charged for an Alarm System and Remote start that was never installed. I was never told and I never asked for it, and do not want it in any case. More

Terrible communication and irresponsible handling of issues This dealership will say anything to get your business. They told me that several small repairs would be done on a used car before I purchased it, and This dealership will say anything to get your business. They told me that several small repairs would be done on a used car before I purchased it, and they were not. I had to request my check be returned to me before they would honor their word. They failed to tell me that the spare key was broken. Luckily I discovered it before I drove off. Then they signed me up for a service plan that was different than the one I paid for and I was inelligible for because they typed the wrong code in when they filled out my information. Over the last six months they have failed three times to order the right key. I attend school out of state and have driven to the dealer three times to find they have failed to order the right key. I should have demanded my check back as soon as they failed to comply with their first promise. Everytime I call I get transferred back and forth between parts and service and am told conflicting information. This dealership is a nightmare to deal with and I would avoid them at all costs. More

thanks david s. was an excellent salesperson- knowledgable, honest and friendly. He took extra time to explain every aspect of the vehicle and was ready to a david s. was an excellent salesperson- knowledgable, honest and friendly. He took extra time to explain every aspect of the vehicle and was ready to answer all questions. We are so grateful for the friendly staff - rosa and David were excellent. I will recommend this dealership to everyone. More