Empire Toyota of Huntington

Check your owners manual This was the 4th time I brought my 2012 Rav4 in for required maintenance. The previous three visits were all covered by the purchase agreement. I wa This was the 4th time I brought my 2012 Rav4 in for required maintenance. The previous three visits were all covered by the purchase agreement. I was informed that not only was I due for oil and filter change($39) but that I needed a tire rotation($30), engine air filter replaced($50), passenger compartment filter replaced($70). These last two items I later discovered were not mandatory maintenance items. I was promised that the car would be ready in 90 minutes. It took well over two hours. Routine maintenance that should have cost under $100 ended up costing over $200. Buyer Beware! More

GREAT vehicle service I have had nothing but positive experiences with the Huntington Toyota Service team. In fact FAR BETTER than the sales teams - with both my Toyota pu I have had nothing but positive experiences with the Huntington Toyota Service team. In fact FAR BETTER than the sales teams - with both my Toyota purchasing experiences. Scheduled appointments are kept - return vehicle times are pretty darn close to as promised - for a high volume service center I am impressed. Good communication - good explanations. Even the occasional same day call for appointments work out well. More

Best car buying experience I have ever had!!! Great place to buy or service your car. I was truly impressed with Thabiti Lee and his staff on how well they treated me during my car purchase. I got Great place to buy or service your car. I was truly impressed with Thabiti Lee and his staff on how well they treated me during my car purchase. I got a great deal on the car I wanted without the normally bs most other dealers pull. Everything went really smooth and they really went out of there way to make me feel comfortable through the entire process. I absolutely recommend Huntington Toyota as a top notch, first class dealer doing it right as a place to buy your next car. More

excellent service I had my first service at Huntington Toyota and they were excellent. Staff is friendly, courteous and knowledgeable. Shuttle driver Kurwin was respect I had my first service at Huntington Toyota and they were excellent. Staff is friendly, courteous and knowledgeable. Shuttle driver Kurwin was respectful and timely. Jimel was superb; he was able to give me all of the information I needed and assisted me quickly. More

Above & Beyond I am so happy with my new 2015 Camry! I had a some financial issues and they went above and beyond to help me figure out the best option and make it I am so happy with my new 2015 Camry! I had a some financial issues and they went above and beyond to help me figure out the best option and make it happen. I was rejected by a few other dealerships that didn't want to make the effort and do the paperwork, but not here. My sales associate Benjie was so great; attentive, informative & kept me in the loop through the whole process. Michael handled my finance paperwork, which was challenging, but he got it done & didn't break a sweat! They were also open and willing to negotiate which is always a plus. I will back there for my next car when this lease is up!! A+ More

Sevice Service was timely, service advisor was cooperative and informative, but clearly in a sales mode. All work was done as expected and the advisor calle Service was timely, service advisor was cooperative and informative, but clearly in a sales mode. All work was done as expected and the advisor called to advise of other needed work (brakes) which was not unexpected. (I meant to ask to check the brakes). Pricing did seem on the high side compared to prior experience. Saturday hours are terrific!!! More

Best Salesman I've ever dealt with! Victor Arias made me feel very welcomed and comfortable throughout the whole sales process and was not pushy at all. He gave me great customer servic Victor Arias made me feel very welcomed and comfortable throughout the whole sales process and was not pushy at all. He gave me great customer service, answered all my questions, and worked with me to give me a GREAT DEAL! I sincerely recommend Victor to be your next Toyota Sales Professional. More

BAIT AND SWITCH I contacted Toyota of Huntington about a car they had listed on their website.They confirmed that the car was available. As I live over an hour away, I contacted Toyota of Huntington about a car they had listed on their website.They confirmed that the car was available. As I live over an hour away, I arranged a test drive of the vehicle for opening of business the following morning. I specifically stated that I lived far away, and requested confirmation of vehicle availability at close of business that day. I spoke to two sales representatives who each confirmed that the car was available. We arrived before they opened, only to be informed that "the car had been sold the morning before..." I had email confirmation at 6PM the previous evening of availability. As I write this review, the car is listed as available on their website. I suspect that the car was NEVER available, but was in fact, the old bait and switch to lure people to the lot. I do not appreciate being lied to. I wasted tolls, gas and time. This afternoon, I received a phone call from them inquiring about my missed appointment to drive the car! I very much need to buy a car, needless to say I will NOT be buying it from this dealership. It is tactics like this that give car dealerships a bad reputation. BEWARE. More