Empire Toyota of Huntington

Very good job Excellent job doing job especially with Michael she help and explain everything what you need and she is very kind. I peferd every one work with her Excellent job doing job especially with Michael she help and explain everything what you need and she is very kind. I peferd every one work with her More

10K Prius Maintenance Arrived at 4:40 pm for 5 pm appointment was out within 1 hours. Staff was very attentive. Wish they had a Water / Soda machine. Not everyone wants Tea Arrived at 4:40 pm for 5 pm appointment was out within 1 hours. Staff was very attentive. Wish they had a Water / Soda machine. Not everyone wants Tea or Coffee. More

Excellent Sales Advisor Jorge was extremely helpful with the purchase of our new Scion iA. Delivery was the same night. Some options were added at the purchase of the vehicle Jorge was extremely helpful with the purchase of our new Scion iA. Delivery was the same night. Some options were added at the purchase of the vehicle. Jorge followed up until the installations were completed. I recommend if your looking for a new or used car go see Jorge. More

HORRIBLE CUSTOMER SERVICE FROM DAVID MOON This dealership lost a sale from have crazy sales reps that don't know how to talk to customers! David Moon is one of the rudest person. He doesn't kn This dealership lost a sale from have crazy sales reps that don't know how to talk to customers! David Moon is one of the rudest person. He doesn't know how to handle a conversation so he yells at customers telling them to go buy somewhere else. Horrible horrible Never recommend this place to anyone. I would rate a 0 but it doesn't let me More

Service visit on Monday, 8 February I brought my 2015 Prius in to the service facility for Huntington Toyota with a flat tire. It was 4:30 in the afternoon, and I might have suspected th I brought my 2015 Prius in to the service facility for Huntington Toyota with a flat tire. It was 4:30 in the afternoon, and I might have suspected that I would be sent home at this late hour of the day. Instead Ms. Joanne DeMartino took immediate charge of the problem, also making sure that what appeared to be a door problem was also taken care of. I was particularly impressed by the way Ms. DeMartino made sure that she had all of the information for the extensive coverage I have on this car, and I was pleasantly surprised when I discovered that I wouldn't have to pay for the tire, which was not the case the first time I needed a new tire for this car. Ms. DeMartino has a lively and extremely pleasant personality that makes communicating with her not only easy but a pleasant experience. I also had the impression that she stayed past quitting time to make sure that my service needs were properly taken care of. I will definitely request that the next times (I also have a 2011 Prius) I come for service at Huntington Toyota Ms. DeMartino handle my case. More

Bait and Switch Scheme on a Loan If I would have read the reviews online and visited consumer affairs prior to wasting two days at this dealership I would have saved myself money, tim If I would have read the reviews online and visited consumer affairs prior to wasting two days at this dealership I would have saved myself money, time, and a ton of anguish. The vermin who run and work at this dealership have zero morals and ethics. We spent two and a half hours there yesterday finalizing a 2-year loan agreement, complete with my bank account being charged, and papers being signed. We were then told to come the next day to pick up the vehicle. The person buying the car had to take taxis there and back both yesterday and today, racking up almost $100 in cab fare alone. We showed up today to pick up the vehicle, only to find we were the victims of a classic bait and switch scheme. All of a sudden the credit score wasn't high enough for the agreed upon, sign sealed and delivered rate, and they wanted more money to the tune of 50% more per month in fees. They had already charged the bank account for the massive down payment too, and we were told that we can't get that back until next week. Then, the icing on the cake was when my poor brother, who had come down there by cab, was told to leave the building immediately. This is a 60+ year old retired doctor who wouldn't hurt a fly and who has a voice as quiet as a mouse. When he asked if he could at least use the phone to call a cab to come pick him up, he was ordered to leave, not allowed to use a phone to call a cab, and was left to stand outside in the cold and figure something out. He doesn't have a cell phone. So after wasting two of his days off, being lied to, and being out a massive down payment that won't be returned until next week, he was treated worse than a dog and left out in the cold. This place is full of liars, schemers, and morally bankrupt xxxx. Avoid them at all costs. In particular, avoid Anthony (Tony), and Oscar. You know they're lying when their lips are moving. More

Excellent service. I always dread getting a new vehicle because I hate the "back and forth" games you have to play with the sales person and their bosses. Very little of I always dread getting a new vehicle because I hate the "back and forth" games you have to play with the sales person and their bosses. Very little of this with Addy, who was excellent. Price was acceptable. More

Kelly is The BEST!! Kelly is GREAT!! I always go to her and she gets everything i need done to my car in the shortest time possible !! I will always go to her ! Kelly is GREAT!! I always go to her and she gets everything i need done to my car in the shortest time possible !! I will always go to her ! More

Horrendous Service I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have e I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have easily have gone to PepBoys or Sears for such a simple service need, but I decided to go to Toyota as I was considering a trade-in to upgrade to a later model. Since the battery cables were broken, I need a tow. We called the Toyota service department and were told we should use a local towing service as it had relationship with Toyota and were authorized to deliver vehicles to the service department. We were instructed NOT to pay towing service . I interpreted this to expect that Toyota would either provide this service free or extend their discount to us as a loyal customer. The towing service picked up the car but asked for payment ($125) – I told the operator that Toyota insisted we pay them and that they should bill Toyota. He confirmed this and off he went to deliver the car to the service department. I was charged $145 plus tax for the tow (less than 2 miles). The battery and cables were changed: 117.50 (battery), 40.99 (terminal assembly) – not the best pricing but a small matter. I was also charged 99.95 for labor. To replace a battery and cables. Really? While I was waiting to pick up my car that I was told would be ready when I arrived, I visited the trade-in office. I was offered $4,000. There was a sign that all services would be also reimbursed with a trade-in, but this was not offered. I was led to believe in other discussions with Toyota that a 5,000-5,500 trade-in value could be expected for my vehicle. The purchase was a 2013 Tacoma. The price offered -- 22,000. When I pressed, the salesman “discovered” the price was really $20,000, list price without negotiation. Really? I asked, and learned the car was in an accident – the salesman had no details…. But said “it’s certified, so it couldn’t have been so bad.” Really? The service manager sent me a follow-up email asking me about the service I received. I responded with the information above and never heard from him again! More

wonderful experience buying Avalon limited 2016 Buying a car can be stressful. Unless you go to Huntington Toyota and work with David Moon and his team. This is not our first time here. We do love T Buying a car can be stressful. Unless you go to Huntington Toyota and work with David Moon and his team. This is not our first time here. We do love Toyotas and can go to any dealer but we know that once we step foot into this showroom we will be treated like we are the only customer. David goes way beyond the typical salesperson. We have gotten other cars from him and we know we are in the best possible hands. His job doesn't end when we sign the contract. We get follow calls and I know that I can always pop in if I have a question. {as I did today} He is such an asset to the dealership. Good people are hard to find and keep. :His team is also terrific. We saw Charlie and even the Manager Ryan was so nice and helpful. I think you get what I am saying...Everything that Jan on commercial says I am also a Jan and love my new Avalon 2016....Thanks for hiring good people like David. We will see him again when my husbands Camry is ready to turn in. Jan ...a happy customer More