Empire Subaru of Huntington

I bought a used Forester from them. The car had a little chip in the windshield and a scratch on the bumper. They told me that they would touch up the paint and have the windshield repaired, that they would chip in the windshield and a scratch on the bumper. They told me that they would touch up the paint and have the windshield repaired, that they would even send someone to me to fix the windshield. My wife brought the car in to have these items fixed, they charged her for the touch up paint and said there was nothing they could do with the windshield, that it had already been repaired and it would not get any better. TERRIBLE CUSTOMER SERVICE!!! They were very nice until after the sale,.......buyer beware. More

I am a regular customer having bought 2 other Subaru cars and for years having all my service done at this dealer. Vinnie was our salesman and he was unhelpful and very nasty to both my husband and myself. I and for years having all my service done at this dealer. Vinnie was our salesman and he was unhelpful and very nasty to both my husband and myself. I was given a price that was a lot higher than any other dealer. DO NOT BUY FROM THEM!! I was almost not going to switch brands of cars. However, Riverhead Subaru really came through for us as far as price and serive!! More

Rich is a sincere and competent sales associate. After I selected my on-site vehicle (2012 Impreza), we took it for a test drive. While I drove the car, he did not barrage me with sales and feature data as selected my on-site vehicle (2012 Impreza), we took it for a test drive. While I drove the car, he did not barrage me with sales and feature data as several other manufacturer sales reps have. He simply answered my questions in a complete and easy manner than volunteered info he thought appropriate. He was courteous, fair, and efficient during the drive then in coming to terms with my purchase. We settled on a "good" price. After a downpayment, he called to keep us posted as to insurance cards, status of the vehicle, etc. When we picked up the car, he gave a thorough and patient, detailed explanation on how to operate the car's features. We (my wife and I) are very happy with the car as well as our experience with Rich Ross at Metric Subaru. (I might note that we did extensive online research on the 2012 Impreza and visited at least three Subaru dealers before selecting Metric. We were fairly set on the Impreza since we discovered the new features being introduced in the 2012 model. Seeking AWD, and good fuel economy, we compared it to the Nissan Juke, the Mini Countryman, and a CPI Lexus IS-250 and visited corresponding dealerships. All-in-all, the 2012 Impreza seemed to be the best value for our needs. The trick was finding a Subaru dealer we were really comfortable with—in our case, that was Metric, and Rich Ross represents them well.) More

I had an excellent experience with Vinny at Metric Subaru. He knows his cars very well, and I felt that the price agreed upon was very fair. Because of my experience there, I am a Subaru fan for life Subaru. He knows his cars very well, and I felt that the price agreed upon was very fair. Because of my experience there, I am a Subaru fan for life -- it just doesn't make sense for me to go to another brand when the experience at Metric Subaru was so good. Vinny is the best salesperson I have encountered, bar none. We have bought 4 cars from him in the past year for ourselves or friends, so we know from experience! He also can be trusted, a rarity these days. More