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Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.2
77 Reviews

77 Reviews of Empire Pre-Owned Superstore - Service Center

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April 02, 2025

Some miss work and parts on the truck. Longo time for the truck be ready . More

by dr.santos1953
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kasey Mathias
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

Vehicle was never properly cleaned inside, candy wrappers in doors and food stuck on seats center console tray never put in as promised, bought myself. Front license plate bracket not provided, and they don’ More

by debdasilva60
Recommend Dealer
Yes
Employees Worked With
Eric Botelho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Perez
March 03, 2025

The people there is very nice and kind. I recommend this place, they have good deals. More

by carlosgiovanniperdomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Botelho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

I had gone in for my 1st oil change since purchasing my vehicle. Everything went well the team that day were very professional and friendly as well. More

by TeamVargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

the sales transaction went good. Salim was very helpful and everyone is very friendly. I am happy with the service More

by relvinhamonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salim Chakhsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Nate and his team did a great job. You would never know the vehicle was hit. Thank you More

by CHERYLTEXIERA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
January 18, 2025

I have used them before. The front desk,Stephanie was so helpful with dealing with the insurance company, and rental car company. The work was does in a timely manner and t More

by ellenperlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in the repairs department
January 15, 2025

The sales transaction went very well. Salim was very helpful and a pleasure to work with. More

by arrsil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Botelho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salim Chakhsi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

It was a pleasure working with Empire Pre-Owned for my maintenance on my truck with all the questions I had and things I wanted done it was not a problem for them to handle! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

I had oil change service, and was completed in a timely manner. Thanks againfor a good experience. More

by LAMBDA_02719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan McNeal
1
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