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Empire Pre-Owned Superstore
Swansea, MA
194 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 194 reviews
October 18, 2024
Horrible experience, brought vehicle to mechanic 2 weeks after purchasing and he mentioned that it it war poorly inspected. Paid over 22k wasn't expected parts missing. Belts squeaks when driving in rain after purchasing and he mentioned that it it war poorly inspected. Paid over 22k wasn't expected parts missing. Belts squeaks when driving in rain due to missing skid plate and inner fend e liners. Skid plate was removed and lost when oil change was done , now I'm expected to pay for replacement which is crazy. More
by aguiarpaulo488
Verified CustomerEmployees Worked With
September 29, 2024
Salim went above and beyond to meet my situation and needs . Also, Great communication too. needs . Also, Great communication too. More
by MAL148
September 22, 2024
I am extremely unsatisfied! After "replacing" my ac condenser that was leaking under warranty, it only worked for a couple of weeks. I don't have ac again! I called on Monday af After "replacing" my ac condenser that was leaking under warranty, it only worked for a couple of weeks. I don't have ac again! I called on Monday afternoon and left a voicemail and it is now a week later and I still haven't received a call back. This is an issue that needs to be fixed - this time for free. I refuse to pay my deductible of $100 again, because clearly it wasn't fixed the first time. More
by BADGER.JENNIFER7
Employees Worked With
Kim in the warranty dept.
August 28, 2024
I found that everyone I came in contact with at this dealership was very helpful, pleasant and was listening to me on what I wanted and was looking for they knew I had done my homework about what I want dealership was very helpful, pleasant and was listening to me on what I wanted and was looking for they knew I had done my homework about what I wanted! Sales team was spot on, dealership was very clean! More
by Dave
Employees Worked With
Other Employees :
Joe Carvalho - Finance Director , Carlos Cabral
August 25, 2024
Great service department. They are always. on time, friendly, fair and very helpful. Kim, the service and parts manager is the best. They are always. on time, friendly, fair and very helpful. Kim, the service and parts manager is the best. More
by hoyle.joshua
Employees Worked With
Kimberly Lexner, Service manager
July 13, 2024
I FOUND THE SALE PERSON TO PUSHY. I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NE I FELT THAT I WAS BEING HARASS. HE WAS DETERMIND TO MAKE A SALE AND DIID NOT LISTEN TO WHAT I WAS SAYING HAD TO REPEAT THING OVER AND OVER. W ILL NEVER BUY ANOTHER CAR HERE AGAIN. More
by russelrefino
Employees Worked With
Other Employees :
Carlos Cabral
