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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,626 Reviews of Empire Nissan of Hillside - Service Center
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August 08, 2018
Absolutely horrible. Absolutely horrible service over there. I was sold a car with a check engine light from day one. I was assured from the first day they would have Absolutely horrible service over there. I was sold a car with a check engine light from day one. I was assured from the first day they would have it repaired. It wasn’t even a certified pre owned car. But I needed the car for work. I bought the car in August 2016. So for two years they told me they would fix it. I would bring it in and they would claim they fixed it. I would leave the lot maybe a few hours then light would come on. I feel like this dealer sold me a lemon and not only do they know it’s a lemon. They can’t fix it so I’m stuck with a big bill for a car I may not be able to drive after this month. Not cool. When I recently went in for them to try to fix it they told they don’t even have a record that my engine light was on and that they def wouldn’t be able to fix it under my warranty. But I told the service manager that was unfair because it was never fixed. He basically was like that’s going to be your problem to fix and they couldn’t fix it that day and I would have to leave it and I asked if they would even give me a loaner car. He was like nope. They are very cold over there. I have a lot of followers on social media and I already posted for people to never buy a car from them. More
by GDEUS76
Verified CustomerEmployees Worked With
Rich Padilla
August 07, 2018
Awesome The customer service was inexplicable. The entire staff was courteous, helpful and efficient. Everyone went above and beyond to ensure my needs were The customer service was inexplicable. The entire staff was courteous, helpful and efficient. Everyone went above and beyond to ensure my needs were met. I will continue to have my car serviced at this location and my husband who did not even purchase his Nissan at this location will be changing service locations to Hillside. More
by NMARYKAY174
Employees Worked With
Isaiah and the technician
August 07, 2018
Routine oil change. I went in for a routine oil change without making an appointment due to my work schedule. The service staff was friendly professional and courteous. I I went in for a routine oil change without making an appointment due to my work schedule. The service staff was friendly professional and courteous. I was in and out in less then one hour. More
by EDRAM143
Employees Worked With
Rich Padilla
August 07, 2018
Customer service Got in and out within an hour. Service Advisor answered all my questions. I definitely will keep taking my car to be service at Rt 22 Hillside. Got in and out within an hour. Service Advisor answered all my questions. I definitely will keep taking my car to be service at Rt 22 Hillside. More
by JESSICAMSTORY1
Employees Worked With
Thomas Cardace
August 07, 2018
Oil change service I always get great service I bring my car for service. . I don’t have to wait that long and the advisor is very knowledgeable and friendly.. I always get great service I bring my car for service. . I don’t have to wait that long and the advisor is very knowledgeable and friendly.. More
by silva12027
Employees Worked With
Anthony Lopez , Evelyn Forty
August 07, 2018
VERY SATISFIED Very professional. Didn’t have to wait long Car was clean when returned. Waiting area is comfortable and has refreshments if you want THANK YOU MU Very professional. Didn’t have to wait long Car was clean when returned. Waiting area is comfortable and has refreshments if you want THANK YOU MUCH More
by SHAHIED200
Employees Worked With
Isaiah Groomes, Cassandra Rene
August 06, 2018
Horrible / very poor service 3 rd time bringing my new murano into service for a saftey function concern Horrible service... nobody explain what was done to my car.. and they d 3 rd time bringing my new murano into service for a saftey function concern Horrible service... nobody explain what was done to my car.. and they did NOT fix the issue I would NEVER recommend this dealership or service department EVER Worst experience of my life More
by KONOPKA245
Employees Worked With
Chris from service
August 06, 2018
Overall, I went 5 times there, They don't have solution. However, they just ripping us off. They charged me over $1000, however they did not fix car problem. They told me that we have 30 years of exp. Techni However, they just ripping us off. They charged me over $1000, however they did not fix car problem. They told me that we have 30 years of exp. Technician. But, I don't believe because they don't able to fix the problem. Very very bad manners with weak team. Nissan service makes Mr uncomfortable to buy nissan car. I will give advice to do not buy nissan car, it has many problem with car and service advisor or technician as well.. More
by jignesxatael
Employees Worked With
Christopher Grana and his manager as well.
August 06, 2018
Friendly, no pressure and able to answer your questions. Everyone is was very helpful. From the moment I entered the establishment they were able to answer my questions and do extremely friendly. I am a repe Everyone is was very helpful. From the moment I entered the establishment they were able to answer my questions and do extremely friendly. I am a repeat customer and wasn't looking at the time and then I had a deal of a lifetime and I took advantage of it thank you everyone at Nissan. More
by MARIAQUIROGA
Employees Worked With
Paco, Yavette, Sam, Davin, Alicia King
August 03, 2018
Pleasant Experience I waited a while for my oil change and for a light to be repaired in my car but when it was over the team representative recovered by offering a compl I waited a while for my oil change and for a light to be repaired in my car but when it was over the team representative recovered by offering a complimentary service. I really appreciated it. Unfortunately, I don’t remember the name of the representative who assisted me. More
by TatiDuc
Employees Worked With
Rich Padilla
