Empire Nissan of Hillside - Service Center

Take too long for oil change. The car was finish. And they take a long time like one hour to give me the car. I thing when they just finish the car they can give to the owner becau The car was finish. And they take a long time like one hour to give me the car. I thing when they just finish the car they can give to the owner because we don’t have all day for doing a oil change More

Quick I went in for oil change and tire rotation the whole process took about 45 minutes. excellent service. Patrick was friendly and informative. They offe I went in for oil change and tire rotation the whole process took about 45 minutes. excellent service. Patrick was friendly and informative. They offered a free car wash but i declined. More

I went to route 22 nissan and saw Joe Cav he was a great guy. Very Imformative, did not hassle me at all. He's great guy. Very Imformative, did not hassle me at all. He's great More

Nice and helpful Had a flat tire on the way to NY and nutlock key missed, route 22 Nissan's service team Gave us nice help to get back to the route.thanks!!! Had a flat tire on the way to NY and nutlock key missed, route 22 Nissan's service team Gave us nice help to get back to the route.thanks!!! More

Great service & transparent process The service was great & the whole process was transparent from the start as they informed me of other issues & potential problems outside of the origi The service was great & the whole process was transparent from the start as they informed me of other issues & potential problems outside of the original problem I came in for. They also give updates thru SMS about the repair status which was great too. I appreciate the great service & transparency as I look forward to coming in for future repairs. More

Service Very Disappointed! My car’s check engine light is still on. I was told to go to a Chevy dealer.. I have been loyal This dealership for over a decade. My car’s check engine light is still on. I was told to go to a Chevy dealer.. I have been loyal This dealership for over a decade. More

Confirmed what I suspected The service department/ customer interaction was done with respect and professionalism. I suspected that I had an issue with my 2016 Rogue transmissio The service department/ customer interaction was done with respect and professionalism. I suspected that I had an issue with my 2016 Rogue transmission. I ordered a diagnostic to be performed on my vehicle and they basically confirmed what I already suspected. Now I hope Nissan corporate will help with the expense of replacing the CVT transmission. They really should since many owners continue to experience major reliability issues with these type automatic transmissions. More

Very attentive and accommodating Dealership was great! Isaiah and his manager were awesome in service! Mar arena was very helpful as well! Very pleased with everyone’s service! 5 s Dealership was great! Isaiah and his manager were awesome in service! Mar arena was very helpful as well! Very pleased with everyone’s service! 5 stars More

Don't know why it took an hour and a half for an oil change The guy I talked to was super nice and friendly. It wasn't his fault at all. But why does an oil change, fluid and tire check and wash take an hour an The guy I talked to was super nice and friendly. It wasn't his fault at all. But why does an oil change, fluid and tire check and wash take an hour and a half? Maybe schedule less appointments at the same time in the future? And I don't appreciate a sales pitch while I'm waiting for my car. There was a woman walking around talking to everyone trying to buy their old car and sell them a new one. More

Worst Nissan Experience Ever! I dropped by the Route 22 Nissan service center as my AC was not working on a forecasted 90 degree day. The rep who checked me in (Chris) was not frie I dropped by the Route 22 Nissan service center as my AC was not working on a forecasted 90 degree day. The rep who checked me in (Chris) was not friendly or particularly professional. His tone was abrasive and his outlook on what could be wrong with my vehicle was negative. I was never consulted on the price of the services that were ultimately rendered; the work was done. I waited 4 hours! No offer of transportation or loaner vehicle. The service was subpar and very disappointing. More