Empire Nissan of Hillside - Service Center

Review of service center Problems encountered: they lost my car keys and found them a half hour later. Gave me a service report that belonged to someone else, observed when I Problems encountered: they lost my car keys and found them a half hour later. Gave me a service report that belonged to someone else, observed when I got home. They left a piece of my dashboard loose which my husband secured. More

Efficient Went in for a filter and oil change. Once the car was inspected I was told it needed more. The service advisor worked with me to plan out which servic Went in for a filter and oil change. Once the car was inspected I was told it needed more. The service advisor worked with me to plan out which services to prioritize. He was very understanding of my situation and quickly attended me. They worked efficiently and quickly! More

Great experience! Lionel was very professional and concerned about the health of my vehicle. When I asked him questions about the upcoming services that may be require Lionel was very professional and concerned about the health of my vehicle. When I asked him questions about the upcoming services that may be required, he was very helpful and provided the answers in a clear and concise way. Based on our conversation, I now understand what services I will need, why I will need them and the timeframe in which I should have them done. I highly recommend Lionel and would go to him again as my service advisor. More

It's ok Getting in and out for our scheduled appointment is never easy. Theirs typically a lag time between leaving the vehicle in the garage and when a repre Getting in and out for our scheduled appointment is never easy. Theirs typically a lag time between leaving the vehicle in the garage and when a representative actually calls you in to discuss why you're there. The process seems to be very time-consuming and longer than it has to be. We've debated using other dealerships and still may consider that in the near future. More

Helpful, good and attentive It was good. The people were help and very attentive throughout the entire visit. I very was happy with my new purchase. Thank you everyone It was good. The people were help and very attentive throughout the entire visit. I very was happy with my new purchase. Thank you everyone More

I was very satisfied It was a very good experience once I got To the dealer.They treated me with the Greatest respect and kindness and my Vehicle as well.My car is t It was a very good experience once I got To the dealer.They treated me with the Greatest respect and kindness and my Vehicle as well.My car is treated very well at this dealer More

Great full and bless having Danny as my service advisor. Danny was very informative in keeping me updated about any additional services that was needed to keep my car in great condition. Thank you Danny need Danny was very informative in keeping me updated about any additional services that was needed to keep my car in great condition. Thank you Danny need more service advisor such as yourself in the business. More

Great costumer service Great service with friendly employees One small disappointment was that I was there for almost 4 hours. I was told that it would be up to an hour an Great service with friendly employees One small disappointment was that I was there for almost 4 hours. I was told that it would be up to an hour and half. More

Very bad customer service This time was my third visit to this service Centre. Each time very dishonest experience. Felt like every time they are lying to us. Not going again This time was my third visit to this service Centre. Each time very dishonest experience. Felt like every time they are lying to us. Not going again More