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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,626 Reviews of Empire Nissan of Hillside - Service Center
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November 29, 2019
Experience was barely anything good . My advisor had me wait 4 hours before giving me any update and then still didn’t clarify anything that I had questioned . was barely anything good . My advisor had me wait 4 hours before giving me any update and then still didn’t clarify anything that I had questioned . More
by Arlenem51
Verified CustomerEmployees Worked With
Dave Thomas
November 29, 2019
Super friendly staff. Recall completed but some hiccups First off, I want to say that everyone I dealt with from telephone to service advisor to shuttle driver & every employee walking through the service a First off, I want to say that everyone I dealt with from telephone to service advisor to shuttle driver & every employee walking through the service area was unbelievably nice & genuinely tried to be helpful. However there were some communication issues in my service experience. I scheduled recall service for the Electronic Steering Control Lock unit. It had caused my vehicle to become immobilized until replaced & I had it towed in for my set appointment. I explained the situation clearly (NOTHING to do with the battery, unable to start because steering wheel will not lock) but attempts were made to jump start the vehicle in order to drive it into the service bay anyway, delaying the start of what NissanUSA described as a 1hr repair. Somehow despite my repeated stressing that the vehicle is a hybrid this never made it onto any paperwork or work orders. I would have thought that entering the VIN would have shown that if my insistence wasn't clear enough. With limited hybrid certified technicians (one) this also delayed the start of repair. After waiting on site for 3hrs, my service advisor told me that I should take the shuttle home & he would contact me when the car is being worked on that afternoon. I heard nothing & spent the day trying to call in & get an update. Finally at 6:57 I spoke to someone that looked it up & was only able to tell me that the vehicle had been assigned a service tech, which meant that it had been brought into the shop & at the very least the process was started. He assured me that he would leave a message for my advisor to contact me in the morning. On ongoing problem was that my phone number changed since I had last been to this dealer for service. I literally begged each & every person I spoke to over 3 days to delete the old number & enter the new number. I also left this message twice on voicemail. Apparently my service advisor never made this correction, as he was trying to contact me via the no longer valid phone number. Once we finally spoke (midday of Day 2) he sent the shuttle to pick me up (1.8mi) & the vehicle was properly repaired & I was processed out very efficiently More
by RSIMONE372
Employees Worked With
Service Advisor Isaiah
November 28, 2019
Excellent Service Herbie provides great customer service. Always goes about and beyond to meet my neeeds and take care of my car. Thank you for all your help and assist Herbie provides great customer service. Always goes about and beyond to meet my neeeds and take care of my car. Thank you for all your help and assistance. More
by zulayalbarran64
Employees Worked With
Herbie Ramirez
November 28, 2019
Pathetic Place !! I went for oil change and filter change. They took 6 hours for doing all changes. Asked for car wash it took 1 more hour. This place need better pe I went for oil change and filter change. They took 6 hours for doing all changes. Asked for car wash it took 1 more hour. This place need better people. There was a sound coming from my back door. Sales person informed me he has ordered new part and it will be coming in 3 days and we will give you call. More
by Naseem
Employees Worked With
Bruno
November 27, 2019
Transmission diagnostics and replacement To me courtesy comes first and quality of work is second but also very important and Rt 22 Nissan is top class in both areas To me courtesy comes first and quality of work is second but also very important and Rt 22 Nissan is top class in both areas More
by Allan
Employees Worked With
Dan
November 26, 2019
Very bad service I waited almost 21 days to get my car repaired. A Nissan Juke 2016 broke the transmission and motor with 65k miles. I lost my job because I didn’t ha I waited almost 21 days to get my car repaired. A Nissan Juke 2016 broke the transmission and motor with 65k miles. I lost my job because I didn’t have a car to go to my job, now I have too many bills to pay, Who’s gonna pay my bills? I would not recommend Nissan to anybody. More
by Emmanuel
Employees Worked With
Reyes
November 26, 2019
Professional and efficient Patrick was very professional. His communication was on point. He explained what possible service would be needed. After review her confirmed the actu Patrick was very professional. His communication was on point. He explained what possible service would be needed. After review her confirmed the actual service that would be performed. Service was completed on a time schedule laid out by Patrick. More
by CASSIE2549
Employees Worked With
Patrick
November 26, 2019
Excellent service. Very friendly employees. Patrick was very helpful and kept me informed. I didn't have any issues while I was there. He told me I could grab a cup of Very friendly employees. Patrick was very helpful and kept me informed. I didn't have any issues while I was there. He told me I could grab a cup of coffee. I'm satisfied with the service which is most important to me. More
by puriN1970
Employees Worked With
Patrick and Nicholas
November 22, 2019
Thank you Patrick! Honestly the best customer service! He was extremely understanding and willing to work with us. We were there about 4 hours but it was worth it!!! He Honestly the best customer service! He was extremely understanding and willing to work with us. We were there about 4 hours but it was worth it!!! He knew what how much we can work with and he did the best he could . THANK YOU PATRICK! More
by monicamedina112354
Employees Worked With
Patrick
November 22, 2019
Eternal Sunshine of the Spotless Mind Friendly. Not pushy. has to wait 2 hours before they told me it'd be another 3 hours. ended up being 4, so 6 total. They did drop me off and pick me u Friendly. Not pushy. has to wait 2 hours before they told me it'd be another 3 hours. ended up being 4, so 6 total. They did drop me off and pick me up tho. Coffee is terrible but free. Vending machine. More
by SAULGOODMIN
Employees Worked With
Dan Harden
