Empire Nissan of Hillside - Service Center

No communication Made the appt. 2 days in advance online with the shuttle option. When I arrived for my 7am appointment I was told no driver is available until 10am. A Made the appt. 2 days in advance online with the shuttle option. When I arrived for my 7am appointment I was told no driver is available until 10am. As I was leaving the dealership (in my Lyft) I received a text stating they would notify me via text when the vehicle was ready. At 6:50pm I called and had to wait while they checked to see if it was ready. (Unknowingly they called and left me a message that it was ready but I wasn't checking voicemail since i was expecting a text. I arrived at 7:10 next morning since they open at 7. Was told I had to wait as they were just settling in. On a positive note. At least they didn't try to upsell me anything. More

The service is EXCEPTIONAL I have owned over 30 vehicles that were serviced by many dealers such as Ford, Mercury, Volkswagen, Honda, Audi and others. To date, I have never exp I have owned over 30 vehicles that were serviced by many dealers such as Ford, Mercury, Volkswagen, Honda, Audi and others. To date, I have never experienced the level of excellence or expeditious service that I received from Rte. 22 Nissan Service Department on December 9th Please know that I purchased my vehicle at the S.I. Nissan dealer in the borough that I reside and was disappointed in the service provided. I then crossed the bridge to Bay Ridge Nissan, in Brooklyn and again I experienced extremely poor customer service as well as a lack of knowledge regarding my Nissan Juke. As I continued to seek professional service, I decided to travel in the opposite direction, crossing the bridge into New Jersey to Rte. 22 Nissan Service Department. It was more than worth it and I am well pleased. When I arrived, the customer lounge was full and when I left it was just about empty. My Service Consultant Isaiah provided the most warm and welcome customer service ever. He was both professional and extremely thorough concerning the future needs of my Nissan Juke. Because of Isaiah’s expertise and passion for his profession, I now have greater sense of confidence and safety with the knowledge that I received from the Complimentary Multi-Point Inspection report. A report that I have NEVER received from any other dealer in the past. I thank you, your team and especially Isaiah. All of you have all certainly achieved your sincere goal of exceeding my expectations and restored trust. More

Oil and filter change The service advisor was professional and friendly. He kept me inform of the progress of my car being service. He was able to answer any questions I ha The service advisor was professional and friendly. He kept me inform of the progress of my car being service. He was able to answer any questions I had regarding the service of my car . More

In and out Patrick helped me out immediately and gave me a lot of good information for the future. I was extremely happy to be in and out of the shop within 30 m Patrick helped me out immediately and gave me a lot of good information for the future. I was extremely happy to be in and out of the shop within 30 minutes More

Oil change We were in for an oil change as well as having air filters changed. Service people were knowledgeable and polite. Work done in a timely fashion. We were in for an oil change as well as having air filters changed. Service people were knowledgeable and polite. Work done in a timely fashion. More

Quick, fast, and professional Patrick in the service department helped me with my car told him about the problem with tire, kept me updated, and was friendly. The service was prett Patrick in the service department helped me with my car told him about the problem with tire, kept me updated, and was friendly. The service was pretty quick considered I needed to repair a tire and had a open recall was probably there for no more than 1 hour. More

Excellent service Patrick was an excellent helper , he described everything that we need to know about our car, he is very patient, listen to our concerns, and denvelop Patrick was an excellent helper , he described everything that we need to know about our car, he is very patient, listen to our concerns, and denvelopemt the solution More

Professionals Honest and very nice . He took the time to explain what needed to be done and the others that can wait till my next service. ... Honest and very nice . He took the time to explain what needed to be done and the others that can wait till my next service. ... More

Excellent service The service provided was excellent. Friendly staff willing to help. Tried to get my car serviced as soon as possible and went over what exactly needed The service provided was excellent. Friendly staff willing to help. Tried to get my car serviced as soon as possible and went over what exactly needed to be done and how they could assist. More

This particular day, they were quick. The wait wasn't too long. The service advisor was very friendly and made sure I wouldn't wait no longer than a hour. Great customer service. The wait wasn't too long. The service advisor was very friendly and made sure I wouldn't wait no longer than a hour. Great customer service. More