Empire Mazda of Green Brook - Service Center

inconsiderate and unresponsive I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and he transferred me to service. After several minutes on hold I was prompted to leave a message with my name and number (because my call was important to them). I left a message at 11:10 AM and they never called back. Eventually, I drove there and was told that the key was $50 and the programming another $125. The man at the entrance desk was cordial which is why I gave the star. The service department has not called back a day later. More

Quote low and invoice higher. Do not tell the truth. Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when we picked up our car. In addition, we still feel that the repair was unnecessary. Drove the car there because the brake switch was broken for the fourth time in one year. They called and said the car could not be driven and it was dangerous and needed an expensive repair. The service advisor Aaron was very nice even though he can't remember what he quoted us on the phone. He actually got it wrong two times even after the repair order was completed. Rudy the service manager needs to adjust his attitude. More

Great Service Advisor I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses to your survey reflect complete satisfaction with the service I received at my recent appointment and I would most certainly return to Crystal Automall for the next service need. I do however feel I would be remiss if I did not comment on my service advisor Mr. James Miele. Jim was EXCEPTIONAL. Jim explained each aspect of the services needed and why. He helped in reducing the cost of the services by utilizing the coupons I wasn’t sure were relevant to my service needs. He took his time to respond to all my questions and never gave me the feeling he was rushing through his responses to get to the next customer. My car was completed at the time Jim projected it would be done and received a call from him advising of that fact. When I was given the service bill, Jim took the time to step through each item and asked if there were any questions or concerns. I wasn’t just handed a bill and asked to pay at the cashier. I had some concern the recall service could not be done. Jim explained the parts were not currently available but as soon as they are the recall service would be completed. In the meantime, Jim informed me that he had the service tech check the recall item in question and assured me the car was safe. Jim’s attention to my concern was very reassuring. The bottom line, Jim was great. FYI: The CR-X9 is the third (3) new car purchased from Crystal Automall. More

Service is terrible! Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two d Recently I went for my monthly appointment and they did not do anything!!! The paperwork said that everything was checked and it was working but two days later after the appointment my brakes started to make a loud noise. So I went to another dealership and it turns out that I did not have any rear brake pads! So I was driving with no brakes which is very dangerous! I would not recommend this place at all.. More

Horrible Service • Brought my 10 months car in on for a simple oil change – waited for vehicle for over two hours • By the time I got home, I could not tolerate the s • Brought my 10 months car in on for a simple oil change – waited for vehicle for over two hours • By the time I got home, I could not tolerate the smell of burnt oil. I also noticed that there was a puddle of fresh oil on the floor of my garage. • Brought vehicle back the same day and spoke with the service manager – he took car in for a look. He concluded that the person who changed the oil was very careless and had spilled a large amount of oil over the engine block. The staff claimed they attempted to clean vehicle that afternoon • Took car home but the smell was still unbearable. Made an appointment to have engine cleaned • Received a loaner that was filthy in and outside – truly gross to be in. The vehicle didn’t even have windshield washer fluid, which I had to replace. The person issuing the car annotated that a complete inspection of the vehicle’s body, for scratches or marks, was not possible because of how dirty the vehicle was • Picked up my vehicle and, by the time I got home the car still had the same old-car smell – burnt oil • Wrote an email to the Service Manager complaining about the experience and they never responded. Instead, I received an email offer with a $20 discount for an oil change. • Will never go back to that place again More

I have been taking my Mazda 6 for service here since 2008. Got a MazdaSpeed3 in 2011 and I service it at Crystal as well. They are professional, courteous, and always worked towards solving any issue 2008. Got a MazdaSpeed3 in 2011 and I service it at Crystal as well. They are professional, courteous, and always worked towards solving any issue to my satisfaction. Ran into an issue which took a few visits to resolve and Victor went above and beyond to get it fixed. Quite a different experience from other dealership service shops I’ve dealt with. Keep up the good work! -cris More

I've been a client of Crystal's for multiple years. They have provided me with good repairs a free loaner and a comfortable room with free wifi if I've needed to wait for service. They are very friendly an have provided me with good repairs a free loaner and a comfortable room with free wifi if I've needed to wait for service. They are very friendly and work hard to focus on customer satisfaction and maintaining their reputation. The only "suggestion" I might have is that their email does not always work--I've replied to some emails only to have them reject. I know that businesses can't always hire technologists to focus on such things. More

I am writing to express my appreciation for the efforts of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to of one of your employees, Eva Barkalow. We are repeat customers who recently purchased a new 2012 Mazda CX-9 and a 2" trailer hitch was supposed to be installed to accommodate an existing bike rack that I own. However, a 1 1/4" trailer hitch was installed by the service dept. which is incompatible with my expensive bike rack. Eva found a solution (a third party "converter") that was both economical to the dealership and fit my needs exactly. She took care of the whole process when some installation parts were missing or came in wrong. Eva kept me informed throughout the process, and showed great courtesy and a dedication to "getting things right". Eva should be recognized for the great customer service she delivers and how well she represents Crystal Auto Mall. Eva made me a very satisfied customer! Thanks More

My daughter brought the car in for service. After completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not se completing the original service work, she was told that it also needed unanticipated, significant work. The presumed cause of this problem did not seem correct, which was verified by an independent garage with a trustworthy reputation. At this point, Rob Avison said to bring the car back in and that he would see to it that the problem was addressed responsibly. Which is exactly what he did. As a result, we will continue to bring our two Mazdas in for service here. More