Empire Mazda of Green Brook - Service Center

inconsiderate and unresponsive I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and I spoke to someone from the parts department who told me it would cost $50.00 to have a programmable key made. I asked if I needed an appointment and he transferred me to service. After several minutes on hold I was prompted to leave a message with my name and number (because my call was important to them). I left a message at 11:10 AM and they never called back. Eventually, I drove there and was told that the key was $50 and the programming another $125. The man at the entrance desk was cordial which is why I gave the star. The service department has not called back a day later. More

Quote low and invoice higher. Do not tell the truth. Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when we picked up our car. In addition, we still feel that the repair was unnecessary. Drove the car there because the brake switch was broken for the fourth time in one year. They called and said the car could not be driven and it was dangerous and needed an expensive repair. The service advisor Aaron was very nice even though he can't remember what he quoted us on the phone. He actually got it wrong two times even after the repair order was completed. Rudy the service manager needs to adjust his attitude. More

Great Service Advisor I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses I’m rarely moved to add comments to these types of service satisfaction surveys, but this is one of the exceptions. As you will note, my responses to your survey reflect complete satisfaction with the service I received at my recent appointment and I would most certainly return to Crystal Automall for the next service need. I do however feel I would be remiss if I did not comment on my service advisor Mr. James Miele. Jim was EXCEPTIONAL. Jim explained each aspect of the services needed and why. He helped in reducing the cost of the services by utilizing the coupons I wasn’t sure were relevant to my service needs. He took his time to respond to all my questions and never gave me the feeling he was rushing through his responses to get to the next customer. My car was completed at the time Jim projected it would be done and received a call from him advising of that fact. When I was given the service bill, Jim took the time to step through each item and asked if there were any questions or concerns. I wasn’t just handed a bill and asked to pay at the cashier. I had some concern the recall service could not be done. Jim explained the parts were not currently available but as soon as they are the recall service would be completed. In the meantime, Jim informed me that he had the service tech check the recall item in question and assured me the car was safe. Jim’s attention to my concern was very reassuring. The bottom line, Jim was great. FYI: The CR-X9 is the third (3) new car purchased from Crystal Automall. More