Empire Mazda of Green Brook

Terrible experience Had a terrible time dealing with sales reps. We initially wanted the Costco membership price for a new Mazda. The sales rep ended up with a price equa Had a terrible time dealing with sales reps. We initially wanted the Costco membership price for a new Mazda. The sales rep ended up with a price equal to online quotes plus he added an extra add on for $200. When we mentioned we had a great initial quote from another dealer, the sales rep gave us a number that was $1000 higher than what we had already! Very aggressive sales strategy and showed no desire to work with us. Needless to say we left after 30 minutes. As we were exiting, heard several employees outside dropping f bombs while on break. Would not recommend, and would highly advise other fantastic Mazda dealers in NJ. In fact, 9 hours later we are driving home in our brand new Mazda CX5 bought from a different dealer! Shame they weren't willing to work with us, since we were ready to buy :) More

Highly recommended! All staff and sales representatives are very polite and very accomodating. My sales rep is Elvis Orellana, he's very knowledgeable,polite and very pa All staff and sales representatives are very polite and very accomodating. My sales rep is Elvis Orellana, he's very knowledgeable,polite and very patient ..i highly recommend him! Crystal Mazda should hire more people like him.such a hard working guy and passionate on his job More

No customer that enter their property shall leave empty hand The customer service was amazing. Staff was smiling and greeting. I felt welcome and at home. They help me exceedingly, abundantly, above and beyond I The customer service was amazing. Staff was smiling and greeting. I felt welcome and at home. They help me exceedingly, abundantly, above and beyond I could ever ask or think. Best toyota dealership of them all More

Purchased Car Victor and team at Crystal Toyota assisted us in purchasing a new SUV. The process was efficient and pleasant. Victor was very courteous and profess Victor and team at Crystal Toyota assisted us in purchasing a new SUV. The process was efficient and pleasant. Victor was very courteous and professional and also answered any questions we had relating to process and SUV. Will definitely refer to friends and family. Great experience! More

Really Rude I have never had a worse experience with a car dealer in my life. I wanted to test drive a Miata to compare with a Fiat 124 that I had just driven fro I have never had a worse experience with a car dealer in my life. I wanted to test drive a Miata to compare with a Fiat 124 that I had just driven from another dealer. The salesman said he could not approve a test drive and the sales manager said he would only allow it if I was going to purchase the car. Extremely rude and acted like I wanted to steal the car. Stay away!! More

sales The communication between the salesman (Ab) and us was really good. All our questions were answered in a timely manner. I would recommend Ab and his m The communication between the salesman (Ab) and us was really good. All our questions were answered in a timely manner. I would recommend Ab and his manager John to anyone interested in buying a car at a affordable price. More

The Mazda Car Place to Be! Excellent Experience! I liked the professionalism, respect and courtesy of the staff where I purchased my car at Crystal Auto Mall in Green Brook, NJ...... Especially by th I liked the professionalism, respect and courtesy of the staff where I purchased my car at Crystal Auto Mall in Green Brook, NJ...... Especially by the General Manager Robert Rameriz and Elias Iraheta, my Customer Product Advisor. I spent more time there than I planned making very important decisions buying my car and everyone was very patient and understanding to my needs. I am soooo very happy and excited with my New Mazda 2016.5 CX-5 Grand Touring especially the feel, performance, & luxury of the car. I really Love the color, Deep Crystal Blue with 2 tone leather interior !! I am getting so many compliments on my car. Thank You for making me Happy and very Satisfied!! More

Quote low and invoice higher. Do not tell the truth. Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when Before you go to the Crystal Auto Mall Service Department you should think twice and decide not to go. We were quoted a lower price than invoiced when we picked up our car. In addition, we still feel that the repair was unnecessary. Drove the car there because the brake switch was broken for the fourth time in one year. They called and said the car could not be driven and it was dangerous and needed an expensive repair. The service advisor Aaron was very nice even though he can't remember what he quoted us on the phone. He actually got it wrong two times even after the repair order was completed. Rudy the service manager needs to adjust his attitude. More