Empire Lakewood Nissan

Greedy, rude and selfish sales staff. They do not care about anyone but their commission and bottom line. And one sales guy tried to steal the sale from another. Bad morals. Plenty of other dealers out about anyone but their commission and bottom line. And one sales guy tried to steal the sale from another. Bad morals. Plenty of other dealers out there. Go somehwere else. More

Best dealership I have ever dealt with. Always professional and truly caring. I’ve bought my 4th vehicle from them and wouldn’t go anywhere else professional and truly caring. I’ve bought my 4th vehicle from them and wouldn’t go anywhere else More

I took my Xterra in for a tire fix and oil change. Taylor greeted me immediately! I told him I was concerned and high risk for exposure to the virus and he assured me that all his team would wear masks & glo greeted me immediately! I told him I was concerned and high risk for exposure to the virus and he assured me that all his team would wear masks & gloves. They fixed my tire and did my service quickly and when I went to pick up my car, Taylor assured me that no one had been in my car without wearing a mask or gloves. I greatly appreciate that! Thank you Taylor for taking the extra steps to assure me and make me feel safe. Thank you for the great service on my vehicle. More

Service department is subpar sent me out with my lights inop which as you all know is unsafe will not recommend to anyone good luck... inop which as you all know is unsafe will not recommend to anyone good luck... More

tim is a salesman, pushy and will sell you even when you say no. customer service extends only till the end of the sale after that move on he's busy getting someone elses dollar. say no. customer service extends only till the end of the sale after that move on he's busy getting someone elses dollar. More

There is no customer care after purchase at this dealership. I bought a new car in July and as part of the sale was reassured that the dealership would renew my temp tags until the state sent my pla dealership. I bought a new car in July and as part of the sale was reassured that the dealership would renew my temp tags until the state sent my plates. When I called to ask about coming in for a new temp tag in September I was told by the receptionist that "your issue is with the state have a good day" and was hung up on. When I brought it in for an oil change the next day every person I asked in the service department just shrugged when I raised the issue. I then tracked down Albert who sold me the car and was told "theyre not pulling people over for it so were not issuing new tags". After I got a ticket for expired tags I called the dealership where the receptionist susan was shocked that I had been treated so bad and scolded me for not coming in and going to finance where they do that and going to other departments where its not there job like I was suppossed to know better. But she took my name and number and said the owner would get back to me. Three business days later and denied they'd ever heard from or that they would do any of what they had done. More

Best experience! Over the top process and hassle-free. Alpert was outstanding! Sales Manager James and Finance Manger Billy made the best team for the best car buying experience! Highly Recommend that Tri Alpert was outstanding! Sales Manager James and Finance Manger Billy made the best team for the best car buying experience! Highly Recommend that Trio! More

Good staff, friendly and knowledgeable but would not own up to the damage that was done to my vehicle due to the incompetence of their mechanic staff. The wrong fluid was put in my differentials and my tran up to the damage that was done to my vehicle due to the incompetence of their mechanic staff. The wrong fluid was put in my differentials and my transmission causing all to eventually fail. When confronted with this they tried to push it off on my aftermarket warranty which we all know never pays. It all ended up coming out of my pocket. Never doing business with this company (Empire Lakewood Nissan) again and advising you not to either. More

We visited Empire Nissan, and met with David Lax. David was great! Very helpful and knowledgeable, and made the car buying experience a good one. Tim made the final purchase agreement easy as well! was great! Very helpful and knowledgeable, and made the car buying experience a good one. Tim made the final purchase agreement easy as well! More

A very good experiene Buying a new vehicle was a very pleasant experience from start to finish. Everyone I dealt with was polite, efficient, and very prompt at answering qu Buying a new vehicle was a very pleasant experience from start to finish. Everyone I dealt with was polite, efficient, and very prompt at answering questions, dealing with paperwork etc. Special thanks to our saleswoman Amanda Bierman. I never thought buying a car could be like this.. More