Empire Lakewood Nissan

Fantastic & outstanding A+++ customer service! Aiden & Nick are the absolute best! Thank you to Nissan! Aiden & Nick are the absolute best! Thank you to Nissan! More

I worked with Aiden on leasing my new Nissan Ariya. Not only was the process quick, clear, and easy, Aiden also did a fabulous job helping me get oriented in the vehicle. Not only am I new to the Nissa Not only was the process quick, clear, and easy, Aiden also did a fabulous job helping me get oriented in the vehicle. Not only am I new to the Nissan family, but also to an EV. He was able to explain all the new features to me in a clear and digestible way, in addition to answering all my questions even weeks after the purchase. Thanks again Aiden! Anyone would be lucky to work with him in getting a new vehicle. More

Aidan is the best resource for making my purchases happen, the whole team is great but Aidan makes me feel taken care of and listened to each and every time I'm there. Appreciate it! happen, the whole team is great but Aidan makes me feel taken care of and listened to each and every time I'm there. Appreciate it! More

Always a great experience for me service, parts, and sales all do a wonderful job taking care of my family and I sales all do a wonderful job taking care of my family and I More

This is the worst dealership I have ever dealt with. The salesman lied to me about tiling the vehicle. What they could, and could not do. The finance person, Nat, did the same thing told me that a car The salesman lied to me about tiling the vehicle. What they could, and could not do. The finance person, Nat, did the same thing told me that a car could not be in my name with “or” for someone else’s name. After they got their cashiers check and I asked for the name on the title to have an ore with another person the finance person Nate told me he was good that he had the money that’s all he needed. Refused or would not chance the title. These people are slime. They care nothing about doing the ethics. All they care about is selling and closing the deal and then they’re done with you. There are snakes. They will tell you all kinds of lies to close a deal and get a sale. More

I gave them five stars before, but after waiting 41/2 hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall, they didn’t even have the part! Wasn’t called to even inform me they couldn’t do it! Waste of time and money! Not happy at all🤬 More

Not sure if anyone reads this or not, but I'm letting you know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come here. The last two times I've been here have been a xxxx show. Once I figured--everyone has a bad day. After today--I'm done. 8:00 appointment for new tires. Was told it was going ti be 1 and a half hours. At 9:30 I asked for a status update. At 10:00 no one had yet given me an update. So I had to ask again. (At this point another customer was demanding her car. She had been here 2 hours for an oil change. Said she was going to Grease xxxxxx). I was told my car was going to be another hour. That's 3 hours if I actually get it then. Why do you even give time estimates if they mean NOTHING to you? I actually had other plans today and was relying on you. In the past you have been wonderful and seemed to care. OBVIOUSLY YOU DO NOT!!! Goodbye. More

Have purchased three cars from Empire Lakewood Nissan and have had a wonderful experience every time.Service department I have had great experiences as well have had a wonderful experience every time.Service department I have had great experiences as well More

DO NOT BRING YOUR VEHICLE TO THIS GARBAGE/SHADY DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cra DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cranny has been rummaged through and multiple items have been stolen. For the record this is the second time items have been stolen while the car was in their possession. The "Assitant Service Manager" Ty Campbell, was nothing but rude and dismissive when I came back inside to tell him about the items that had been stolen from my car while in their possession. His response: "I'll have my manager call you on monday" as he smirked at me. This place is literally the last dealership anyone should go to. I only hope this saves someone from having the experience that I've had. More

Would not recommend the service department. They misdiagnosed my car from the first saying it was the transmission. Drove home and had the same problem the was the original problem. Now it’s the alt misdiagnosed my car from the first saying it was the transmission. Drove home and had the same problem the was the original problem. Now it’s the alternator.they fixed that then two engine light came on. Have had my car for two months still not fixed More