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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,143 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,143 reviews

October 09, 2015

An Honest Dealership. Patronized several Hyundai dealerships after being told the vehicle including color that I desired was in stock but to my dismay it was a lure to get More

by DASQUAD2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones, Mark Obergfell
October 08, 2015

Pleasant Car buying experience I was extremely pleased with my car buying experience. In the past it was always a stressful experience but the staff at this location were very nice More

by PBONANNO77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Romano, Roberto Castillo
October 07, 2015

best car buying experience I recommend new rochelle hyundai because they are very friendly and professional. The time i spent at the dealership was the right amount of time beca More

by OVALDITO170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Vadi, Mario Michel
October 07, 2015

I had a good experience I feel that appt. times should be given out to customers waiting to pick up new vehicles. No one wants to wait over an hour and 15 minutes to begin t More

by TBOSS78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones
September 30, 2015

Straight forward experience I was concerned before made contact with dealer, as one may have had heard about car purchasing experience over the years. But, turns out, it was a qu More

by RUN.LU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Molina
September 21, 2015

Read the Yelp..proven scam artist They never paid off the loan to the car i traded in. My credit is going down everyday and i am forced to pay on 2 cars. I cant even get my old car bac More

by Justice09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morris , Michael Romano, Damion Moncreffe, Mario Michel
Sep 24, 2015 -

Empire Hyundai of New Rochelle responded

Dear Justice09, I have tried once before (please see original email below) to get your information to help you with this problem as quickly as humanly possible but you did not provide that information; I need your name and when you purchased to help me resolve this issue for you; without that information I unfortunately can not. Can you please give me a call today at my office at 914-368-0998, the sooner you call me, the sooner I can fix this issue for you. I look forward to talking and resolving this issue for you. Michael Renaud Business Development Director New Rochelle Hyundai 914-368-0998 office -- New Rochelle Hyundai said on 09/22/2015 10:37 AM (Private Message) Justice09, Let me introduce myself, my name is Michael Renaud and I am the Business Development Director for New Rochelle Hyundai; my job it is help customers when issues like this arise. First and foremost let me apologize on behalf of New Rochelle Hyundai that you are having such an issue. Second let me assure you we will get this settled for you as soon as possible. Unfortunately, Dealerrater does not pass on your personal information on to me, so, I only know you as Justice09 and a search of our system does not bring up any Justice09. Can you please give me a call today (If you reply I do not get messages back from dealerrater) on my personal cell phone 917-279-6684 or if you are more comfortable calling me at my office at 914-368-0998. We do need a to speak so I get your name, salesman and finance manager you dealt with to help me resolve this issue for you as quickly as possible. I look forward to talking and resolving this issue for you. Michael Renaud Business Development Director New Rochelle Hyundai 917-279-6684 cell 914-368-0998 office Justice09 has read this message

September 15, 2015

My Very First Hyundai Excellent Experience Overall....Very happy with the customer service...the staff at the dealership was friendly, very helpful and extremely informativ More

by RACHELL106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 10, 2015

New Rochelle Hyundai ROCKS! The Sales team of Roberto Castillo, Michael Renaud and Mike Scala, the manager of the dealership were exceptional. They worked through issues regardin More

by fstinga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Renaud, Michael Scala, Roberto Castillo
September 08, 2015

Best Dealer we've ever dealt with New Rochelle Hyundai: Best car buying experience ever. Very helpful over the phone before we arrived. Straight forward, open and honest pricing. Mo More

by Mikewpal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Romano, Demond Jones
September 06, 2015

New Rochelle hyundai The New Rochelle Hyundai dealership made leasing a leasing a vehicle very straightforward and easy. They were very honest band professional. We highly More

by CathyR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc LaMassa, Michael Metter
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