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Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.8
1,120 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

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Showing 1,120 reviews

February 06, 2024

Jose V. Was great help in making sure to let my husband and I know what our options were as far as trading in my car. He made sure to work around with what w More

by Lightangelluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
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Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

We greatly appreciate you for leaving Jose this spectacular review! We are honored to have had the opportunity to work with you and your husband and we are glad that Jose could provide you both with top notch service. We are delighted to know that he did such a wonderful job you walked out with 2 brand new cars. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you both on your new vehicles- behalf of the entire Empire Hyundai of New Rochelle team!

February 02, 2024

The area was new but not completely set up yet. TV wasn't on. No access to coffee or tea. And there was a mouse running around causing staff to yell. Very disturbing. More

by dmjohnson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schiavone
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Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your feedback. We are sorry to hear of your disappointment you faced here at Empire Hyundai of New Rochelle. If you would like to discuss further, please contact Service Manager Christian Coello, 914-618-4209, ccoello@eagny.com

January 30, 2024

They treated me well. They explained what to expect and how long the service would take. And I received my car within the time frame stated. The individual who took care o More

by nidhin pious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
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Jan 31, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave us this positive review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 29, 2024

Pleasant experience in total Good communication and updates Staff very pleasant Work completed in a timely manner More

by Santa Fe fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joele Montalvo
Report | Print
Jan 30, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 29, 2024

The staff were patient and considerate of my financial standing and did their best to accommodate my needs. Joshua Job went above and beyond with assisting and helping me understand the trade-in process. More

by Hamed D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Job, Jaime
Report | Print
Jan 30, 2024 -

Empire Hyundai of New Rochelle responded

Hamed, Thank you for your wonderful review! We are honored that you took the time to visit us, and we are so glad that Joshua, Jaime, and the team took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 25, 2024

Joelle was great txted me updates. kept me informed of completion time all software updates were successfull More

by Aml2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joelle
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Jan 26, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your 5-star rating! We are happy to hear that Joelle took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 24, 2024

I completely compliment the dealership for their customer service and the renovation at the center. More

by Kwesisika66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Coella,
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Jan 24, 2024 -

Empire Hyundai of New Rochelle responded

Providing quality and efficient service is so important to us here at Empire Hyundai of New Rochelle and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that you appreciate the renovation. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 24, 2024

I met with customer service representative Yohaines who was professional, courteous and knowledgeable. She was attentive to my needs. More

by Janevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i dealt with the Service department
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Jan 24, 2024 -

Empire Hyundai of New Rochelle responded

Janevans, We are grateful for you leaving Yohaines this wonderful review! We are thrilled to hear that Yohaines took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was professional, courteous, knowledgeable and attentive to your needs. Please drive safely and do not hesitate to let us know how we may be of further service to you.

January 22, 2024

Service was very quick and excellent, and the place was very nice and clean. Angelica was very helpful and friendly. More

by susendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica from Service Dept.
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Jan 22, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! We are happy to hear that Angelica was both kind and helpful throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

January 18, 2024

excellent service i was pleased with the service great people good customer service i recommend it More

by moloonj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Report | Print
Jan 19, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review and recommendation! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

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