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Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.8
1,092 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

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Showing 1,092 reviews

November 28, 2023

I wasn’t too keen of New Rochelle Hyundai during the purchase phase both times, but the service department is outstanding More

by Facebath79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert schiavone
Report | Print
Nov 30, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to share your thoughts regarding your experiences with our dealership. While we regret to hear that your purchase phase encounters did not meet your expectations, we are genuinely thrilled to learn about your positive experience with our service department. Providing exceptional service and ensuring your satisfaction are paramount to us, and it's encouraging to know that we've succeeded in this regard. Should you have any further feedback or if there's anything specific you believe we could do to improve, please don't hesitate to reach out. Your input is invaluable to us as we endeavor to better serve our customers. We genuinely appreciate your support and look forward to serving you even better in the future.

Helpful
November 27, 2023

Charlie Cuenca made great effort and hustled for us and helped us every step of the way More

by tlaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Cuenca
Report | Print
Nov 27, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for sharing the positive experience you had with Charlie! We are glad that Charlie took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
November 27, 2023

Every one was very helpful in the service of my hyundai Tucson on Saturday the 25th of November 2023 especially by Angelica M who was very kind and sweet and very helpful. God bless her and God bless You More

by christcanaras
Workmanship
Recommend Dealer
Yes
Employees Worked With
Angelica M
Report | Print
Nov 27, 2023 -

Empire Hyundai of New Rochelle responded

Christ, Thank you for taking the time to leave us this wonderful review! We are overjoyed that Angelica and the team could provide you with the A+ service that you deserve. It is our pleasure to serve you and your Hyundai Tucson's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Helpful
November 18, 2023

This dealership owes me money & still has not paid. Give my money back John & Jamie. What you paid off was underpaid More

by veton0507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamie & John & Jasper that apparently was let go after my sale.., Saadia Parks
Report | Print
Nov 20, 2023 -

Empire Hyundai of New Rochelle responded

Velon, Thank you for your feedback. We are sincerely sorry for the inconvenience and frustration you've experienced regarding your car loan payment. We would like to speak with you on your review. Please contact our General Manager, Roman Chernomorov at (914) 618-4209 or rchernomorov@eagny.com at your earliest convenience. Thank you and have a great day!

Helpful
November 18, 2023

CHARLIE WAS AMAZING, THANK YOU FOR ALL YOUR HELP. , WILL 100 PERCENT RECCOMENED THIS DEALERESHIP. More

by daniel laux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHARLIE ROMERO
Report | Print
Nov 22, 2023 -

Empire Hyundai of New Rochelle responded

Daniel, Thank you for sharing your positive experience with us! We are glad that Charlie could be of valuable assistance to you. It is an honor to have earned your kind recommendation. We wish you safe travels and we hope for an opportunity to work with you again!

Helpful
November 16, 2023

Angelica Mandracchia and the entire staff are excellent whenever I am there. I feel like I am the only customer there because they make you feel that special reading all of your needs.!! More

by WarrenJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Mandracchia
Report | Print
Nov 16, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Angelica and our team this excellent feedback! It is wonderful to know that she provided you with the top-notch assistance that you so much deserve, nothing less. If you ever have any further questions or concerns, please don't hesitate to reach out to our team. We look forward to continue serving you and your future automotive needs.

Helpful
November 04, 2023

Robert the service adviser promptly saw me and said it would take about 90 minutes, it was ready at that time and he explained to me what was done ! Very professional !! More

by Bigf1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert schiavone
Report | Print
Nov 07, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Robert this positive review! We are glad to hear that Robert took great care of you and could get your automotive needs taken care of quickly and efficiently. Please do not hesitate to let us know how we may be of further service to you.

Helpful
November 01, 2023

great people to work with best dealer i have ever been to dasha was excellent and was very good to me More

by mfps2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
dasha, Demond Jones, Marsley Lamy, Vincent Weldon, Noah Domingue, Vanessa Lee, Erik Nava, Saadia Parks, Jessica Rodriguez, Jose Vargas
Report | Print
Nov 02, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Dasha this fantastic review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Nov 02, 2023 -

mfps2 responded

I will always use empire as my dealership every one was very caring and went out of their way to help they earned my loyalty kudos to all

Helpful
October 26, 2023

Joshua Job did a wonderful job of helping us end our lease and launch ha new one. He was very thorough and made the paperwork simple. He respected our time, and let us go through the once-every-three More

by wvslade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Job
Report | Print
Oct 27, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are glad that Joshua took great care of you and made your experience with us both smooth and successful. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

Helpful
October 20, 2023

What a great experience I had working with Mike K and Jaime E. They really took the time to get me into the car that I was looking for. Very patient, friendly and professional. I would definitely this lo More

by BXTIMEX3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE K ...JAIME ENCISO
Report | Print
Oct 24, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Michael K, and Jaime this 5-star review! We are thrilled to hear that they provided you with such a positive and satisfying car-buying experience. Their patience, friendliness, and professionalism are qualities that we value highly in our team members. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.

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