Empire Hyundai of New Rochelle

Friendly and accommodating! I bought my first brand new car from New Ro Hyundai and it was a great experience. Moise was very friendly and knowledgeable and was most helpful in h I bought my first brand new car from New Ro Hyundai and it was a great experience. Moise was very friendly and knowledgeable and was most helpful in helping me choose the car that was best for me (and my budget). The process went very smoothly and I drove off in my new car the night I bought it. It had to go back to Hyundai the next day for some cleaning and set up that they weren't able to do the night I bought it, so Moise met me at my office the next morning and picked the car up and brought it back to me later that afternoon. I love my new car and am thankful to the folks at New Ro Hyundai for helping me. More

I was treated like family! Roberto is amazing! I followed him to New Rochelle Hyundai because he treats me and my family like they are his family. I have never had a problem wit Roberto is amazing! I followed him to New Rochelle Hyundai because he treats me and my family like they are his family. I have never had a problem with his knowledge, confidence and comforting ways. He is always ready to answer any questions or concerns I may have. I will never trust anyone else like I trust and value Roberto Castillo. More

Could not be happier From the test drive to final purchase I could not be happier. I appreciate the knowledge the salespeople have as well as the low key no hard sell appr From the test drive to final purchase I could not be happier. I appreciate the knowledge the salespeople have as well as the low key no hard sell approach. More

Ask for Natalee Marrero soon as you get there!!!! New Rochelle Hyundai sold me a car that within a month of beginning my finance was already having to get fixed. And of all things was the transmission New Rochelle Hyundai sold me a car that within a month of beginning my finance was already having to get fixed. And of all things was the transmission. The management bounced me around to each manager so no one helped me until I spoke to the GM Michael Romano. So I had a horrible experience. The best employee they have there is Natalee Marrero. Her level of customer service, genuine enthusiasm, and consistency guided me through the process of being a first time finance customer and all the frustrations that came with it. So would I recommend this dealership, nope.... Unless ur dealing directly with Natalee Marrero or Michael Romano. More

Excellence At Hyundai New Rochelle, there is an outstanding and cheerful atmosphere. Ms. Natalie Marrero was in contact with me through Edmunds website. She know At Hyundai New Rochelle, there is an outstanding and cheerful atmosphere. Ms. Natalie Marrero was in contact with me through Edmunds website. She knows her stuff, her professional manners as well as her positive attitude brought me in to this dealership immediately. She made sure that the vehicle I searched for was exactly on point and she addressed all my concerns with poise and courtesy. I am so happy that I was able to walk out of there with my dream car and a great rate. More

Very Helpful Moise was incredibly helpful and accomodating when my wife and I came to see some cars to compare. He worked with us to make sure we drove the cars we Moise was incredibly helpful and accomodating when my wife and I came to see some cars to compare. He worked with us to make sure we drove the cars we wanted to and then gave us all the financial information we could need to make a decision. Unfortunately we went with another make for our car, but Moise was amazing. More

Helpful Shannon was very helpful and got me the car I wanted with everything I asked for. She worked hard to make me happy with my new car. Shannon was very helpful and got me the car I wanted with everything I asked for. She worked hard to make me happy with my new car. More

Poor service Gave my daughter a Hyundai Elantra as a graduation gift a few years ago. Started getting the TPMS light and took it here to get it cleared. They claim Gave my daughter a Hyundai Elantra as a graduation gift a few years ago. Started getting the TPMS light and took it here to get it cleared. They claimed they cleared it but drove the car home and it came back on. Returned to and they did same thing and assured me that issue was corrected. Drove home and light came back on. Took it back and they found one of the sensors was bad and they claimed they replaced it. Got the car back and the light is still on. They said they replaced sensor but couldn't program it because the computer that does this was out of order. Waited a few months and lived with this but returned today to get recall and oil change done. Asked them to check TPMS light again. They checked and said I need a new TPMS sensor and that it would cost $169.00. I asked why and their response was that the car passed 60000 mile warranty. SERIOUSLY!!! They have all my visits documented with the same issue that they couldn't fix under warranty. The service manager suggested that I call Hyundai corporate. I wish there was another Hyundai service center closer. More

Great Service in Maintenance We always have a great experience at the service office and John Arias is very professional, helpful and takes the time to explain the service being d We always have a great experience at the service office and John Arias is very professional, helpful and takes the time to explain the service being done to my car and patiently answers all my questions. Very appreciate of the service and work put into my car, thank you. More

Meets customer expectation I've not yet been disappointed with the service and professionalism demonstrated by John Arias of the service dept. Each and every time my car gets se I've not yet been disappointed with the service and professionalism demonstrated by John Arias of the service dept. Each and every time my car gets serviced, going on four years, he attends to all issues in a very efficient way. John's attention to detail, including his friendy, easy-to-approach personality, speaks volume of his commitment to outstanding customer service and support. His courtesy and professionalism is extended to all customers equally (I've been witness to that.) There is no reasonable car service request he doesn't entertain. At times, personally checking out the car issues himself. Again, John's commitment to customer service is unwavering. So thank you for this opportunity to provide feedback... Jim Rodriguez, 2013 Tucson, 917-714-1876... More