Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.8
1,089 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

Directions

By Type

Showing 1,089 reviews

January 16, 2024

I went to get a new lease from this place, Josh, gave me a quote I agreed to it, then kept me waiting for around three hours, where the finance department came up with a new outrageous quote, when i wanted More

by tworoads27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh
Report | Print
Jan 17, 2024 -

Empire Hyundai of New Rochelle responded

Shauna, We are truly sorry to hear about the frustrating experience you've had, and we sincerely apologize for any inconvenience and confusion caused during your recent visit. Your feedback is deeply concerning, and we appreciate you taking the time to share your detailed account of the situation. Rest assured, corrective actions will be taken to prevent such occurrences in the future. If you would like to discuss further, please contact our General Manager, Roman Chernomorov at (914) 618-4209 or rchernomorov@eagny.com at your earliest convenience. Thank you and have a great day!

Helpful
January 15, 2024

PRINCE ,DASHA,MICHAEL AND DAVID , I HAVE TO GIVE YOU THUMBS UP.. SERVICE VERY GOOD BUT WAIT TIME LACK. OVERALL SATISFIED. More

by CHINGEORGIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PRINCE
Report | Print
Jan 17, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to rate our dealership. We are glad that Prince, Dasha, Michael, and David took great care of you and we appreciate your patience throughout the process. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
January 09, 2024

Prince was exceptional, has a Pleasant personality, and was very patience. You couldn't ask for anyone better. More

by Sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prince
Report | Print
Jan 10, 2024 -

Empire Hyundai of New Rochelle responded

We appreciate you taking the time to leave Prince this positive review, Sharon! He will be honored to hear of your very kind words. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that Prince and the team may help you with.

Helpful
January 08, 2024

Excellent and prompt service! Robert and the rest of the staff made this a very pleasant experience! More

by Blonddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Jan 10, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! It is always our goal to ensure our guests' experience is as pleasant as possible, and we are glad that Robert provided you with quality and efficient service. We hope that you continue to choose us for all of your future automotive needs!

Helpful
January 07, 2024

Yohaines Nieves was very helpful and put my mind at ease. If I come back for service I would like her to assist me. More

by mslp9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves in service
Report | Print
Jan 10, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Yohaines this positive review! She will be delighted to hear of your kind words and to know how confident you are in her efforts. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
December 14, 2023

Had a problem with DS window motor. Robert at the service desk confirmed the problem and ordered a replacement. Within a mater of days it was delivered and installed! More

by Happy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Service Department
Report | Print
Dec 14, 2023 -

Empire Hyundai of New Rochelle responded

We are delighted to hear that Robert's assistance could be of great value to you on your recent service. Your satisfaction is our priority, and we're here to ensure your vehicle continues to run smoothly. Should you have any further inquiries or require assistance in the future, please feel free to reach out.

Dec 15, 2023 -

Happy1 responded

The service department personal are wonderful. Everyone of them try to help you as much as they can. I do have to say that the technicians who work on the car are careful and pay attention to detail when they do the work also. One thing that kind of irked me was about the changing of engine and cabin filters. They told me to change them and I already had done so. This means they follow a "mileage" schedule and didn't look at the filters. If they would of looked, they would of seen new filters. Other than that, this service center is wonderful Don

Helpful
December 02, 2023

thank you jeremiah for assisting me in my purchase for my vehicle he was extremly helpful More

by Marvin W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath
Report | Print
Dec 07, 2023 -

Empire Hyundai of New Rochelle responded

Marvin, We appreciate you leaving Jeremiah this wonderful feedback! Please don't hesitate to reach out to us if you ever have any further questions or concerns. We look forward to the opportunity to serve you again.

Helpful 1
November 28, 2023

I wasn’t too keen of New Rochelle Hyundai during the purchase phase both times, but the service department is outstanding More

by Facebath79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert schiavone
Report | Print
Nov 30, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to share your thoughts regarding your experiences with our dealership. While we regret to hear that your purchase phase encounters did not meet your expectations, we are genuinely thrilled to learn about your positive experience with our service department. Providing exceptional service and ensuring your satisfaction are paramount to us, and it's encouraging to know that we've succeeded in this regard. Should you have any further feedback or if there's anything specific you believe we could do to improve, please don't hesitate to reach out. Your input is invaluable to us as we endeavor to better serve our customers. We genuinely appreciate your support and look forward to serving you even better in the future.

Helpful
November 27, 2023

Charlie Cuenca made great effort and hustled for us and helped us every step of the way More

by tlaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Cuenca
Report | Print
Nov 27, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for sharing the positive experience you had with Charlie! We are glad that Charlie took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
November 27, 2023

Every one was very helpful in the service of my hyundai Tucson on Saturday the 25th of November 2023 especially by Angelica M who was very kind and sweet and very helpful. God bless her and God bless You More

by christcanaras
Workmanship
Recommend Dealer
Yes
Employees Worked With
Angelica M
Report | Print
Nov 27, 2023 -

Empire Hyundai of New Rochelle responded

Christ, Thank you for taking the time to leave us this wonderful review! We are overjoyed that Angelica and the team could provide you with the A+ service that you deserve. It is our pleasure to serve you and your Hyundai Tucson's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

Helpful
1
...
5
6
7
...
109