Empire Hyundai of New Rochelle

Normal Car Servicing Excellent servicing that was prompt and complete before a long distance trip. They voluntarily checked for recall items and also offered discounts tha Excellent servicing that was prompt and complete before a long distance trip. They voluntarily checked for recall items and also offered discounts that I didn’t know were available. More

Phenominal Customer Service! Thanks to Mr. Demond James he made my purchase experience as painless as possible. At Hyundai of New Rochelle I didn't feel pressured or rushed. There Thanks to Mr. Demond James he made my purchase experience as painless as possible. At Hyundai of New Rochelle I didn't feel pressured or rushed. There was no games: the final price was exactly what was negotiated. They were very attentive to my needs and reached out to me afterwards to make sure I was satisfied with my purchase. More

Excellent Service John Arias and Lisa Lewis are a pleasure to deal with. They are courteous, very knowledgable, and professional. I drive out a happy customer - every t John Arias and Lisa Lewis are a pleasure to deal with. They are courteous, very knowledgable, and professional. I drive out a happy customer - every time. Thank you for your service... More

Upon my arrival, the dervice was great . I was soo compel at the reception. With all the explanation to me from the service adviser Lisa Lewis. in regards to my vehicles concern and repairs p I was soo compel at the reception. With all the explanation to me from the service adviser Lisa Lewis. in regards to my vehicles concern and repairs procedure .I will highly recomend this dealership to anyone I met. More

Happy with my Hyundai, the dealership, & service dept.!!!! I am in awe of New Rochelle Hyundai from the sale/purchase of my Hyundai to and including the superb service dept!! I tell everyone about my experien I am in awe of New Rochelle Hyundai from the sale/purchase of my Hyundai to and including the superb service dept!! I tell everyone about my experience as often as I can, whether I am asked or not.....lol....but seriously, on a scale of 1 -10, New Rochelle Hyundai is a 15!!! I have owned many cars in my lifetime and have had some excellent experiences, but this one is as good or better than past car dealership experiences......Keep up the good work!! More

Very reliable. I found this dealer to be very helpful and reliable. They were also very informative, and answered my question. I will be coming back to have my car I found this dealer to be very helpful and reliable. They were also very informative, and answered my question. I will be coming back to have my car serviced there. More

Ultimate professional Outstanding service and professionalism. During my service appointment, I was helped by Boris Fermin. Mr Fermin was the ultimate professional in hi Outstanding service and professionalism. During my service appointment, I was helped by Boris Fermin. Mr Fermin was the ultimate professional in his duty and kept me informed of the work being performed on my vehicle and quickly looked for me upon its completion. I’m very appreciative of your employee and the attention tendered. Thank you very much! More

Con-artist Went in for a test drive looking to potentially lease a new vehicle. Price started tremendously high when I went in Vs. when I was going to leave. The Went in for a test drive looking to potentially lease a new vehicle. Price started tremendously high when I went in Vs. when I was going to leave. They wanted close to 3k down 360 month for a Santa Fe, base model. Before I walked out they only wanted 1000 down 295 month. Just crazy. To top it off I was hinted by a friend that Hyundai had a $50 gift card offer to test a drive a vehicle but the manager did not honor it unless I signed on a vehicle. I never went there for the $50 i wasn’t honestly there for a new car. But once I felt forced and seeing as to how they were avoiding this gift card made me uneasy. Like i said I mentioned to a friend i was going for a test drive there. He told me to go online and sign up for a gift card so I did it on the way to dealership. But the manager was not having it unless I walked out with a new car. This place sucks. More

Courteous staff I brought my car in for a 60,000 mile service. John explained everything that would be done before service and after. My car was ready earlier than I brought my car in for a 60,000 mile service. John explained everything that would be done before service and after. My car was ready earlier than expected. I even received a discount off the price of my service as well as a voucher for a free full service car wash. More

Great customer service John is terrific and provides personalized and first class service. He takes the extra step to make sure everything is take care of in an expeditious John is terrific and provides personalized and first class service. He takes the extra step to make sure everything is take care of in an expeditious manner. More