Empire Hyundai of New Rochelle

Buyer beware. They agree to one price and then lie and add charges which they conveniently say are taxes or fees. Been hung up on numerous times trying to get ppwk and a scratch repaired they caused. add charges which they conveniently say are taxes or fees. Been hung up on numerous times trying to get ppwk and a scratch repaired they caused. More

My leased 2018 Genesis G80 Sport was towed to the dealer for a dead battery with 7,800 miles on the odometer. I mentioned to also check a valve tap. My car has been sitting there for 12 weeks now and counti for a dead battery with 7,800 miles on the odometer. I mentioned to also check a valve tap. My car has been sitting there for 12 weeks now and counting and nothing was done. I was told I needed a new engine in which I am still waiting. Trying to get through to the service dept is impossible! No one ever answers or calls you back after leaving message, after message,after message. I was waiting to lease a new 2021 G80 but after this there's no chance staying with this brand. This is my 2nd Genesis and will definitely be my last! I wonder if the new owner of this dealership knows how his customers are treated. I would love to tell him. More

Hyundai Sonata Repair I had a problem with my Hyundai Sonata. I had to have the dashboard completely removed to fix the heater box. It was a huge job and very technical. Th I had a problem with my Hyundai Sonata. I had to have the dashboard completely removed to fix the heater box. It was a huge job and very technical. Thanks mechanic 106 who did an excellent job on the repair of my vehicle. Service advisor Keith Bryan was also excellent. He kept me informed every step of the way and sent me pictures. He also worked diligently with corporate Hyundai. I would highly recommend New Rochelle Hyundai service department. More

Glad I came to New Rochelle I was shopping around for a few weeks ( the lease on my 2017 Santa Fe was up ) . I contacted / visited several Hyundai dealers . I not only wanted to I was shopping around for a few weeks ( the lease on my 2017 Santa Fe was up ) . I contacted / visited several Hyundai dealers . I not only wanted to get quotes , but I also wanted to speak to someone who I felt was going to answer all questions . I came across some decent quotes and some very energetic sales consultants . But , for whatever reason I felt most comfortable with Vincent Weldon from Hyundai of New Rochelle . He had energy , answered ALL questions and most important was sincere . He made my leasing experience great ( Which lets be honest , is not always the case ) . Can't thank Vince enough . Side note - I left my hat/ cap there and Vince was nice enough to hold it for me until I was able to pick up . Thanks again Vince More

Friendly, helpful, clean and sales rep Reid Leon was very patient and made buying a car pleasurable. Communication was good and all questions and concerns were answered patient and made buying a car pleasurable. Communication was good and all questions and concerns were answered More

Quick oil change I brought my Elantra in for an oil change and tire rotation and they had me out in less than the time they promised (1.5 hours). I'm very happy with I brought my Elantra in for an oil change and tire rotation and they had me out in less than the time they promised (1.5 hours). I'm very happy with the service at this dealership. More

I worked with Lynn and she was fabulous!!! So warm, friendly and super helpful!! My car was ready, I was pleased. Had a recall taken care of friendly and super helpful!! My car was ready, I was pleased. Had a recall taken care of More

this dealership has given me the run around for over a year. they never wrote a check out for the trade in that they took from me in 2018. when i brought it to their attention they said they will investig year. they never wrote a check out for the trade in that they took from me in 2018. when i brought it to their attention they said they will investigate further. $1,806 is still pending on my credit report as delinquent now in 2020. when i provided the notice from collections they said they will investigate further. it is now a year and half later and they wrote a check out to themselves and cashed it for the amount of $1,806. they apologized and still haven't corrected this to this date. very poor service and they still ignore my emails and calls. i do not recommend this dealership for anything ! one of their salesmen must have pocketed this money and they dont want to admit it. More

I bought my Tucson there 12 years ago and went back for a new Kona. Vincent Weldon was wonderful and everyone was very kind! Thankyou! new Kona. Vincent Weldon was wonderful and everyone was very kind! Thankyou! More

Good service The service was good, customer service was friendly. We were in and out in the amount of time they told us. They also gave us coupons for free car w The service was good, customer service was friendly. We were in and out in the amount of time they told us. They also gave us coupons for free car wash, which we didn’t expect. More