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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,145 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,145 reviews

May 11, 2021

My salesman, Michael Bansey, was outstanding as was the GM, Percy. The car is fabulous! These folks will do what it takes to satisfy you More

by BevI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Percy, Mike Bansey
May 11, 2021 -

Empire Hyundai of New Rochelle responded

Thank you, Bevl! We're happy to hear that Michael was so helpful and attentive, and made sure that you found a great car. We appreciate your business and hope to work with you again in the future.

May 09, 2021

Steve in the service department is a very competent and nice guy. he got me in and arranged a ride home. The next day he arranged a ride back. He took care of everything and more. I can not thank him e More

by spiritptc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
no one in service or management
May 11, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to rate your experience! We're happy to hear that Steve was so helpful and attentive, and made sure you were well accommodated while your vehicle was serviced. We appreciate your business and hope to work with you again in the future.

May 07, 2021

Demond was great I will make sure I come to you in the future, and I will be sure to tell my family and friends on about the great service Demond provided and to check with you when they need new or used More

by salgaetano789
Customer Service
Recommend Dealer
Yes
Employees Worked With
Demond Jones, Mike Bansey
May 11, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Sal! We're happy to hear that Demond was so helpful and attentive, and made sure that all of your needs and expectations were met. We appreciate your recommendations and look forward to working with you and your family in the future!

May 11, 2021 -

salgaetano789 responded

great service, Demond was the best

May 01, 2021

I walked in just to get a quote but Demond Jones was able to make me an offer I couldn’t refuse. Excellent experience here More

by gplavnick731
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones
May 04, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for sharing your experience! It's great to hear that Demond made sure you had an excellent car buying experience, and that you got a deal you were so happy with. We appreciate your business and hope you're enjoying your new car.

April 29, 2021

Hyundai of New Rochelle had the car was I looking for and the team worked to make sure I was a happy customer. Mike Bansey was my salesperson at Hyundai of New Rochelle. He was honest, professional and most More

by rach649
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lina, Albert, Laurence Hedge, Mike Bansey
May 03, 2021 -

Empire Hyundai of New Rochelle responded

Thank you Rach! We're happy to hear that Mike made sure you had a pleasant car buying experience, and that all of your questions and concerns were addressed. It's also great to know that Lina, Laurence, Albert, and the whole team contributed to making sure you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future.

April 28, 2021

I very satisfied with Vincent Weldon, He helped me and explained all about the Elantra. Extremely helpful I would recommend him to anybody looking for a car More

by vcipollaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Apr 29, 2021 -

Empire Hyundai of New Rochelle responded

Thanks vcipollaro! We're happy to hear that Vincent was so helpful and informative, and made sure you were well accommodated. We appreciate your recommendation and hope to work with you again in the future.

April 27, 2021

What a waste of time it was trying to deal with these dishonorable con artists. I initially spoke to Ashley who worked up a quote. I was extremely clear and specific With all details that would affect More

by Ed L
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Bansey
Apr 29, 2021 -

Empire Hyundai of New Rochelle responded

Hello Ed, I am sorry to hear you were unhappy with your experience, and apologize for any miscommunication that occurred regarding fees. If you would like to further discuss your experience, please contact Laurence Hedge at 914-618-4209 or lhedge@eagny.com and he will be glad to address your concerns directly.

April 18, 2021

The site has no space, crazy to navigate. A 3% fee on credit cards so I am not going back. $450 to replace my battery on the car, also pricey. The people are all AMAZING! More

by smadden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Hello smadden, while I am pleased to hear that you had a great experience with our staff, I apologize for any inconvenience you experienced throughout the process. If you would like to further discuss your visit, please contact Romeo Mejia at 631-759-9176 or romeom@eagny.com and he will be glad to address your concerns directly.

April 14, 2021

I went in knowing what I wanted. Javon Fauntleroy found it for me, didn't try to upsell me, and I picked it up the next day. Easy experience, and very happy with the car. More

by Pete
Recommend Dealer
Yes
Employees Worked With
Javon Fauntleroy
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Pete! We're happy to hear that Javon made sure you had a great experience, and that you found a car that you love. We appreciate your business and hope to work with you again in the future.

April 13, 2021

I have always received great service from Hyundai New Rochelle and this last time was no exception, thanks to Steve Hausman (Service Center). Thank you, Steve. More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman - Service Center
Apr 20, 2021 -

Empire Hyundai of New Rochelle responded

Thanks Joe! We're happy to hear that Steve made sure you had another great service experience, and we appreciate your business. We look forward to working with you again in the future.

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