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Empire Hyundai of New Rochelle
New Rochelle, NY
1,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,145 reviews
June 17, 2021
Zero stars for zero service. I walked into the dealership to look at cars my Dad was excited to show me and did not receive so much as a hello. No one barely looked in our direction. We were looking at the f to look at cars my Dad was excited to show me and did not receive so much as a hello. No one barely looked in our direction. We were looking at the few cars that they have in the showroom and expected someone out of the approximately 8 people to say hello and offer to assist us; that never happened. As someone in the customer service field, this is unacceptable! Everyone walked around, looked at a file cabinet and even a few congregated to talk for a few minutes. We even stood in the middle where everyone could see that we were there and looked directly at them; still no one said anything! I was extremely pissed and attempted to contact corporate after what I feel was a total waste of time. I will never purchase from them. It is the worst experience I have ever had in a dealership. I told my Dad that I was not interested in looking at any vehicles outside because the service inside was nonexistent and I absolutely refuse to spend my hard earned money in an “establishment” where no one acknowledges you. More
by DHT
Employees Worked With
No one
June 08, 2021
Jose Vargas was great with assisting me and provided a great customer experience. He went above and beyond. Even looked for a bow for me but couldn't find one as they don't give them out anymore...Overall great customer experience. He went above and beyond. Even looked for a bow for me but couldn't find one as they don't give them out anymore...Overall he was awesome. More
by Dee
Employees Worked With
Jose Vargas
June 07, 2021
Vincent Weldon was a no-pressure delight to deal with. Knowledgeable and understood our needs immediately. Ended up on budget with more car than expected and very happy with Hyundai and the service. Knowledgeable and understood our needs immediately. Ended up on budget with more car than expected and very happy with Hyundai and the service. More
by JMW
Employees Worked With
Vincent Weldon
June 07, 2021
My rating of 5 stars goes to the service department of this dealership, who have continued to treat me as a very valued customer. Service department manager Mr. Steve Hausman has always shown personal att this dealership, who have continued to treat me as a very valued customer. Service department manager Mr. Steve Hausman has always shown personal attention and excellent customer service to my concerns for my 2013 Hyundai Santa Fe 2.0t. And to the service advisor Ms. Garcia for her assistance. Also the valet driver Jonathan and the other valets for the great job they do. The mechanics have helped to maintain and service my Santa Fe in excellent running condition. More
by SIRBEN71
Employees Worked With
Steve Hausman, Taisha Garcia, Jonathan
June 05, 2021
Friendly courteous staff. Professional and highly effective. I would easily recommend them to anyone seeking their services. Probably we might pass each other the next time that I'll be going for a s effective. I would easily recommend them to anyone seeking their services. Probably we might pass each other the next time that I'll be going for a service. More
by Theodore
Employees Worked With
The Ghanian American guy was the one who drove me to my house because I chose to wait at home.
June 03, 2021
I went for an inspection..and, like any other questions I have had, the service, care, professionalism gets an A+ grade..I did not get the name of those who helped me, but rest assured everyone in the servic have had, the service, care, professionalism gets an A+ grade..I did not get the name of those who helped me, but rest assured everyone in the service dept. were outstanding. Bravo on having such a fine team working there!! More
by Professor
Employees Worked With
Laurence Hedge
June 02, 2021
Please do not give them your hard earned money. They sold me a used car which later needed to be serviced. It took them 2 months to "diagnose" and repair. I tried to cancel the deal altogether which the Mana me a used car which later needed to be serviced. It took them 2 months to "diagnose" and repair. I tried to cancel the deal altogether which the Manager said he could do. 3 months later I am still paying for the car even though it's at the dealership and nothing has been resolved. The worst customer service I have experienced in over 30 years. More
by michely
Employees Worked With
Percy
June 02, 2021
As on previous occasions when I have had my car serviced, it was a pleasure working with both Steve and Chet. They were courteous, helpful and efficient. it was a pleasure working with both Steve and Chet. They were courteous, helpful and efficient. More
by Jack
Employees Worked With
Steve Hausman, Chet Lee
May 14, 2021
I had my car serviced 5/13/21 and received great service from both Chet and Steve Hausman, as usual. Chet is very personable when discussing your car issues with him. I would recommend Hyundai-New Rochell from both Chet and Steve Hausman, as usual. Chet is very personable when discussing your car issues with him. I would recommend Hyundai-New Rochelle to anyone. More
by Joe
Employees Worked With
Chet (Service Dept.)
