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Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.7
1,144 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

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Showing 1,144 reviews

August 15, 2021

They were able to patiently walk me through the process of test driving and leasing More

by stacy.jeanty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Libby Thanza
Report | Print
Aug 16, 2021 -

Empire Hyundai of New Rochelle responded

Stacy, Thank you so much for your positive review! Providing a seamless, 5-star experience is always our goal, and we are so glad that our team's efforts could meet your satisfaction. We wish you congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 15, 2021

Great service, professionalism, wait time, etiquette. Thank you very much. More

by Carly.vill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Report | Print
Aug 16, 2021 -

Empire Hyundai of New Rochelle responded

Carly, Providing quality and efficient services is so important to us, and we are so glad that our team's efforts could meat your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your wonderful review, and we hope to see you again when the time comes for your vehicle's next service. Safe travels!

August 10, 2021

My experience at New Rochelle Hyundai was phenomenal. Vanessa Lee was an exceptional salesperson. She was very patient, helpful and kind. She made sure I was comfortable and I appreciate all her help in More

by scox9192
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee, Laurence Hedge
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Aug 11, 2021 -

Empire Hyundai of New Rochelle responded

We are so glad that Vanessa provided you with the 5-star experience that you so much deserve, and we greatly appreciate you taking the time to leave her this excellent review! She will be honored to know that you greatly valued her assistance with your special purchase. We wish you congratulations on your new vehicle- on behalf of Vanessa and the entire team! Take care!

August 10, 2021

The dealership was great everybody was very helpful and kind More

by thomasgentile47
Friendliness
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Report | Print
Aug 10, 2021 -

Empire Hyundai of New Rochelle responded

Thomas, Thank you for taking the time to leave us this amazing review! We are honored to have had the opportunity to work with you, and we are thrilled that our team provided you with nothing less than 5-star service. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.

August 09, 2021

My experience at the New Rochelle Hyundai service center was absolutely exceptional, customer service reps such as Steve Hausman takes the hassle out of getting your car serviced. They keep you posted thro More

by jckerridge32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman, Marsley Lamy
Report | Print
Aug 09, 2021 -

Empire Hyundai of New Rochelle responded

We greatly appreciate your wonderful review! Providing quality and efficient services is so important to us, and we are overjoyed that Steve's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels- on behalf of the entire team!

August 06, 2021

Javon Fauntleroy was a phenomenal salesman at NR Hyundai. He went above and beyond to help our family get an amazing car. Thank you Javon! More

by kecolella5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javon Fauntleroy
Report | Print
Aug 09, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Javon this excellent review! We are so glad that he provided you with nothing less than the 5-star service that you so much deserve! He will be honored to know of your kind words and that you deeply valued his assistance. We wish you and your family the warmest congratulations on your new vehicle- on behalf of Javon and the entire team!

August 03, 2021

Andrews took care of me, he was upfront and polite. Very good More

by Luyo21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 04, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave Andrew this positive review! Providing top-notch service is so important to us, and we are so glad that he met your satisfaction. We hope to see you again the next time you are in need of automotive service. Take care!

August 03, 2021

Service was adequate but overpriced. My car was not cleaned before it was returned. The waiting room still does not have a working coffee machine. More

by IHART1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Report | Print
Aug 08, 2021 -

Empire Hyundai of New Rochelle responded

Hello, I am very sorry to hear that you had a poor service visit with us, and for the concerns with the costs of the service and the other issues. If you would like to further discuss your visit, please contact Steve Hausman at 914-368-2979 or shausman@eagny.com and he will be glad to address your concerns directly to see how we can help. Thank you

July 29, 2021

I've been leasing for two years, and everyone I've come across have been professional and very eager to help. Will recommend it to everyone! More

by cvs1222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman
Report | Print
Jul 30, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! Providing top-quality service is so important to us, and we are so glad that our team could consistently meet your satisfaction. We are honored to have earned your kind recommendation! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with.

July 28, 2021

My service was excellent. Check in process quick and efficient. As soon as the car was ready I received a call. Everyone was polite and professional to me, other customers, and each other. Seeing the More

by admin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taisha
Report | Print
Jul 28, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! We are so glad that Taisha and the team provided you with a top-notch experience and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service. Take care!

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