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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,118 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,118 reviews

July 20, 2021

My experience with miss Vanessa Lee was very enjoyable she was also so informative professional. She was also up front according to her knowledge. True professional!!! More

by Ernestorolon59@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee
Jul 21, 2021 -

Empire Hyundai of New Rochelle responded

Ernesto, Thank you so much for taking the time to leave Vanessa this wonderful review! We are so glad to have had the opportunity to work with you, and she will be honored to know that you deeply valued her service. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.

July 19, 2021

Had an overall good experience with New Rochelle Hyundai. My sales rep was Vincent Weldon and he was excellent. I can be a tough customer and Vincent was patient and took all the time I needed to get the dea More

by Carmine
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Jul 20, 2021 -

Empire Hyundai of New Rochelle responded

Carmine, Thank you so much for your wonderful review! We greatly appreciate the opportunity to have worked with you, and we are overjoyed that Vincent provided you with 5-star service and made your visit an all-around success. We wish you the warmest congratulations on your new vehicle- on behalf of Vincent and the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 16, 2021

Chet Lee is very courteous. So is Steve . I don't know if the service is good yet. I had an oil change and my trunk would not open. They were fixed. Took almost 6 hour but it works. I went back for t More

by bettyboop10601
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet Lee, Tiffinay.
Jul 19, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave Chet and Steve this positive review. It is our pleasure to serve you, and we are pleased that they could get you and your concerns taken care of. Offering top-quality service is so important to us, and we will certainly provide you with nothing less in the future. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 12, 2021

Vincent Weldon was great. We spoke like friends and not like a salesman to customer. He was patient and he listened. He made me aware of pricing I was t aware of as well. More

by Melendez.jason78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Weldon
Jul 12, 2021 -

Empire Hyundai of New Rochelle responded

Jason, Thank you so much for taking the time to share this wonderful review! We appreciate the opportunity to work with you, and we are delighted that Vincent could make you feel like the valuable customer that you are. We wish you the warmest congratulations on your new vehicle- on behalf of Vincent and the entire team! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with in the future.

July 12, 2021

July, 10, I purchased a certified Elantra at New Rochelle Hyundai. Demond Jones was the sales consultant that helped me through the entire process. He was professional, courteous, and patient. He answered More

by sa756@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Demond Jones, Laurence Hedge
Jul 12, 2021 -

sa756@aol.com responded

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Jul 12, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! We are overjoyed that Demond, Laurence, and Jamie provided you with top-notch service and made your visit an all-around success. They will be honored to hear of your very kind words. It is our pleasure to assist you in any way possible, and we wish you congratulations on your new Hyundai Elantra- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 08, 2021

The F&I folks in the back are professional scammers. They even gave me a contract with inflated numbers after I signed a previous one. More

by newrochellesucks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laurence Hedge
Jul 11, 2021 -

Empire Hyundai of New Rochelle responded

Hello, Thank you for your feedback on your recent sales. I am very sorry to to hear that your didn't have a positive experience with us and that you were not happy with the pricing. If you would like to further discuss your visit, please contact John Carey at 914-618-4209 or jcarey@eagny.com and he will address your concerns directly. Thank you.

July 08, 2021

The staff that I dealt with were very professional, courteous, answered all my questions, attentive to my needs and were extremely kind. The staff in particular were: Marsley Lamy, Sales Consultant; J More

by Maria Pallagrosi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Finance Manager (5 star), Laurence Hedge, Marsley Lamy
Jul 08, 2021 -

Empire Hyundai of New Rochelle responded

Maria, Thank you for taking the time to share this positive review! We are so appreciative of the opportunity to work with you, and we are delighted that Marsley and the team provided you with the 5-star assistance that you so much deserve. It is our pleasure to assist you in any way possible, and they will be honored to hear of your very kind words. Congratulations on your new vehicle- on behalf of the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 06, 2021

My experience was great. The atmosphere was welcoming, the sales representative Cameron was new and he shared that at the beginning of the transaction, he needed assistance with some of our questions and More

by Doria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron and Jammie Enciso the Finance manager
Jul 06, 2021 -

Empire Hyundai of New Rochelle responded

Doria, Thank you so much for taking the time to share this positive review! We are so appreciative of the opportunity to work with you, and we are glad that Cameron provided you with top-notch assistance and that he made your visit an all-around success. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of Cameron and the entire team! Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 06, 2021

I've had the Elantra serviced here since it was purchased and the service has always been courteous and professional whether for a straight-forward NYS inspection or multi-point servicing or complicated issu More

by Alberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chet Lee - Service Dept.
Jul 07, 2021 -

Empire Hyundai of New Rochelle responded

Alberto, Thank you so much for your excellent review! We are thrilled that the quality of our services continuously meets your satisfaction, and our team will certainly continue to provide you with nothing less than the 5-star service that you so much deserve in the future. We wish you the safest of travels., and we hope you continue to choose us for your future automotive needs.

July 01, 2021

Percy Urrutia and Desmond Jones were absolutely wonderful at handling the purchase of our new car from our initial inquiry until final purchase. I couldn’t give the dealership and these two people a higher r More

by vzilkha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Jul 01, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for this wonderful review! We appreciate the opportunity to do business with you, and we are thrilled to hear that Percy and Desmond provided you with 5-star assistance and made your visit worthwhile. Offering smooth and remarkable experiences are so important to us, and we are certain that we will provide you with nothing less in the future. Congratulations on your new vehicle- on behalf of the entire team! We hope to see you again when the time comes for your first service.

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