Empire Hyundai of New Rochelle

The whole team was really nice and super easy to deal with! Very satisfied with our experience! Made leasing a car a pleasure instead of chore! with! Very satisfied with our experience! Made leasing a car a pleasure instead of chore! More

Steve Hausman was awesome. I was unfortunately involved with the storm Ida, Steve showed compassion & empathy with my situation. He walked me through the next steps , never rushing to get off the phone with the storm Ida, Steve showed compassion & empathy with my situation. He walked me through the next steps , never rushing to get off the phone More

I came for service and everyone was very nice and helpful. They are very knowledgeable and know what they are doing. They made me feel very comfortable while my car was being serviced. Thank you. helpful. They are very knowledgeable and know what they are doing. They made me feel very comfortable while my car was being serviced. Thank you. More

Demond Jones was amazing at helping me find the perfect car I needed at the price I was looking for. Thank you Demond for Everything. car I needed at the price I was looking for. Thank you Demond for Everything. More

Vince Weldon is very thorough providing excellent customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpf customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpful as well. More

After a horrible experience with Genesis Connected Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team an Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team and he was truly a blessing. He was very professional, courteous, and helpful. He was multitasking with the phones while assisting me and he was spectacular. I couldn’t be happier with his customer service. Thank you Matthew!!! More

Nice and easy experience would recommend this dealership to friends and family. Would like to do business again in the future to friends and family. Would like to do business again in the future More

VERY slow to process everything. We were in the dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to dealership for about 5 hours. Our salesman was terrific and very helpful. He was very patient ant understanding regarding the time it was taking to process but it was out of his hands. It was all the other details which took way too long. More

My experience with this dealership has been bumpy over the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet s the years. The issue has been with the genesis service primarily. The employee’s aren’t trained to deal with genesis customers honestly & the valet service experience really isn’t as nice or convenient as genesis promises. I shouldn’t have to explain to the employees the service details. I don’t like when u call with a (manufacture or Mechanical issues) that is certainly a prematurely failing component the service dept tells you “ That may not be covered and we can fix it but we’d have to charge you”…..meanwhile I’m driving a new car, very low millage, no accidents, full warranty active…what’s the benefit of a new car if that’s the treatment when something fails. So far in 3yrs this dealership has 1 person I’d recommend in service & that's Steve Hausman. He’s very responsive, he’s professional & mature. Unfortunately 1 good employee after 3yrs isn’t enough to recommend this dealership (Yet). I hope they continue to improve. More

Steve Hansen was very helpful in getting me out quickly of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was retu of the service department and was very personable. He understood that my time was limited and made sure to push my car ahead of others. It was return trip to the dealership and only needed a tire replaced. A bubble was noticed the week before when I had an oil and inspection done More