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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,118 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,118 reviews

August 03, 2021

Andrews took care of me, he was upfront and polite. Very good More

by Luyo21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 04, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave Andrew this positive review! Providing top-notch service is so important to us, and we are so glad that he met your satisfaction. We hope to see you again the next time you are in need of automotive service. Take care!

August 03, 2021

Service was adequate but overpriced. My car was not cleaned before it was returned. The waiting room still does not have a working coffee machine. More

by IHART1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Aug 08, 2021 -

Empire Hyundai of New Rochelle responded

Hello, I am very sorry to hear that you had a poor service visit with us, and for the concerns with the costs of the service and the other issues. If you would like to further discuss your visit, please contact Steve Hausman at 914-368-2979 or shausman@eagny.com and he will be glad to address your concerns directly to see how we can help. Thank you

July 29, 2021

I've been leasing for two years, and everyone I've come across have been professional and very eager to help. Will recommend it to everyone! More

by cvs1222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hausman
Jul 30, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! Providing top-quality service is so important to us, and we are so glad that our team could consistently meet your satisfaction. We are honored to have earned your kind recommendation! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may assist you with.

July 28, 2021

My service was excellent. Check in process quick and efficient. As soon as the car was ready I received a call. Everyone was polite and professional to me, other customers, and each other. Seeing the More

by admin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taisha
Jul 28, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! We are so glad that Taisha and the team provided you with a top-notch experience and got your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service. Take care!

July 26, 2021

I enjoy coming back to this dealership because I'm always welcomed with open arms and the customer service experience is second to none. Mr. Demond Jones is on top of his game and takes the time to explain y More

by Jimbo's View
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones, Laurence Hedge
Jul 27, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave us this excellent review! We are honored by your continued business, and we are so glad that Demond and the team always make you feel like the valuable customer that you certainly are. It is our pleasure to assist you, and we hope that you continue to choose us for all of your future automotive needs. Take care!

July 24, 2021

I appreciate the service, patience and care. I came in due to unfortunate circumstances and left with a better outcome. God’s willing, circumstances will continue on a positive trajectory More

by SB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee, Laurence Hedge
Jul 26, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave us this wonderful review! Your safety and satisfaction are our utmost priorities, and we are so glad that our team could put you at ease and get your automotive needs efficiently taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 23, 2021

I received excellent service. Jeff the Customer service Rep who checked me in, was very polite & professional. While waiting to be helped, he greeted me when walking by and upon me entering the Customer Se More

by Veron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Libby Thanza
Jul 23, 2021 -

Empire Hyundai of New Rochelle responded

Veron, Thank you for taking the time to leave Jeff this wonderful review! Providing top-notch experiences is always our goal, and we are delighted that he and the team met your satisfaction! He will be honored to know that you deeply valued his service. We wish you safe travels, and we hope to continue serving you and your automotive needs for many years to come!

July 22, 2021

On the service side I think Matthew Nattier and Steve Hausman are both excellent. They treated me with a sense of importance, politeness and professionalism! More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Jul 22, 2021 -

Empire Hyundai of New Rochelle responded

Joe, Thank you for taking the time to leave Matthew and Steve this 5-star review! We are so glad that they could make you feel like the valuable customer that you most certainly are. It is our pleasure to assist you in any way possible, and we hope that you continue to choose us for all of your future automotive needs! We wish you the safest of travels- on behalf of Matthew, Steve, and the entire team!

Jul 22, 2021 -

Joe responded

My pleasure! Cheers!

July 22, 2021

My wife and I had a wonderful experience with Liberta Thanza. She was very professional , patient and know exactly what we wanted. Also Lawrence took the time to research and found the car that co More

by TedMab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurence Hedge, Libby Thanza
Jul 22, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are delighted that Liberta and Laurence took exceptional care of you and got you into the vehicle that is perfect for you. It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle-on behalf of the entire team! We hope to see you again when the time comes for your vehicle's first service.

July 21, 2021

Your crazy crazy with you 25 words minimum....25 words minimum....25 words minimum 25 words minimum...25 words minimum....25 words minimum...25 words minimum...whoever wrote this survey is an idiot More

by pjfeuerstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve hausman
Jul 21, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Steve this 5-star rating! We are so glad that he took great care of you during your visit, and we hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels until we meet again.

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