Empire Hyundai of New Rochelle

Mateo was the service man who helped me. He is new there and was helpful and friendly and was helpful and friendly More

Steven Hausman from the service center provided excellent customer service. He handled my problem quickly and effectively. customer service. He handled my problem quickly and effectively. More

Friendly atmosphere. Keep you informed on the process of your service. Waiting area very clean. your service. Waiting area very clean. More

Noah Domingue was my sales person. He was very nice and straightforward. No games or gimmicks. Got me the car I wanted even though it was a tough market. straightforward. No games or gimmicks. Got me the car I wanted even though it was a tough market. More

Jesenia was very helpful. The 5 star rating is for her. As for dealership management however, it was the worst experience I have had ever buying a car. As for dealership management however, it was the worst experience I have had ever buying a car. More

They advertise on Autotrader but the prices listed are not the price you will pay. The prices shown are with a $1995 deposit for financing. If you want to pay cash, add about $3500 to the price listed. not the price you will pay. The prices shown are with a $1995 deposit for financing. If you want to pay cash, add about $3500 to the price listed. Don't forget their $600 doc fee although in New York state the law says $75 is the maximum they can charge. There is no disclaimer in their ads stated such. This dealer is very deceptive. More

Don't believe there 4+ star rating it is as bogus as their fake inventory and prices. They have zero respect for their customers - they lie directly to their face and will tell them anything on the pho their fake inventory and prices. They have zero respect for their customers - they lie directly to their face and will tell them anything on the phone to get them in the show room just to attempt to upsale them! Worst experience I've ever had and I've purchased or leased dozens of cars - terrible dealer!! Do not buy a car here or you deserve what you get. More

Thank you again to the staff at New Rochelle Hyundai for first allowing me to change my 9am appointment to a 1pm appointment and accommodating me. Also for being made to feel as a valued customer by Steve H first allowing me to change my 9am appointment to a 1pm appointment and accommodating me. Also for being made to feel as a valued customer by Steve Hausman and by Max the vehicle technician. More

I own a 2016 Santa Fe, in which I financed. My experience there was so good in 16’, I figured I return to purchase my second vehicle. I was interested in a Kona this time around. While our Sales Representati there was so good in 16’, I figured I return to purchase my second vehicle. I was interested in a Kona this time around. While our Sales Representative Erik was amazing, their Sales Manager Albert was not! The pitch he made was unreasonable…payments for financing would’ve been more than the Santa Fe payments we made (not to mention for a car of lesser value). He kept pushing more for a lease (which was not what I wanted), and monthly payments would cost more than the value of the car (nearly 15k more, no exaggeration) with a 72 month payment plan (with his request of 12k down). My main issue is that I felt that my Husband & I were profiled as minorities, through his interaction with us!!! Then as we declined, he refused to give me my credit card back to our Sales Rep! I left there disgusted and overwhelmed by the level of tackiness, unprofessionalism, etc.! I would NEVER do business with them again, or recommend for anyone to do so!!! I am not one to leave reviews, but I would never want anyone else to experience what my Husband & I did! Thankfully, I was able to find business else where, with another major dealership. More

I’m this current climate, they continue to make each customer feel loved and appreciated and took their time to explain everything and all the options and were super patient. Can’t wait to go on some ne customer feel loved and appreciated and took their time to explain everything and all the options and were super patient. Can’t wait to go on some new adventures in my new car! More