Empire Hyundai of New Rochelle

Don't believe there 4+ star rating it is as bogus as their fake inventory and prices. They have zero respect for their customers - they lie directly to their face and will tell them anything on the pho their fake inventory and prices. They have zero respect for their customers - they lie directly to their face and will tell them anything on the phone to get them in the show room just to attempt to upsale them! Worst experience I've ever had and I've purchased or leased dozens of cars - terrible dealer!! Do not buy a car here or you deserve what you get. More

Thank you again to the staff at New Rochelle Hyundai for first allowing me to change my 9am appointment to a 1pm appointment and accommodating me. Also for being made to feel as a valued customer by Steve H first allowing me to change my 9am appointment to a 1pm appointment and accommodating me. Also for being made to feel as a valued customer by Steve Hausman and by Max the vehicle technician. More

I own a 2016 Santa Fe, in which I financed. My experience there was so good in 16’, I figured I return to purchase my second vehicle. I was interested in a Kona this time around. While our Sales Representati there was so good in 16’, I figured I return to purchase my second vehicle. I was interested in a Kona this time around. While our Sales Representative Erik was amazing, their Sales Manager Albert was not! The pitch he made was unreasonable…payments for financing would’ve been more than the Santa Fe payments we made (not to mention for a car of lesser value). He kept pushing more for a lease (which was not what I wanted), and monthly payments would cost more than the value of the car (nearly 15k more, no exaggeration) with a 72 month payment plan (with his request of 12k down). My main issue is that I felt that my Husband & I were profiled as minorities, through his interaction with us!!! Then as we declined, he refused to give me my credit card back to our Sales Rep! I left there disgusted and overwhelmed by the level of tackiness, unprofessionalism, etc.! I would NEVER do business with them again, or recommend for anyone to do so!!! I am not one to leave reviews, but I would never want anyone else to experience what my Husband & I did! Thankfully, I was able to find business else where, with another major dealership. More

I’m this current climate, they continue to make each customer feel loved and appreciated and took their time to explain everything and all the options and were super patient. Can’t wait to go on some ne customer feel loved and appreciated and took their time to explain everything and all the options and were super patient. Can’t wait to go on some new adventures in my new car! More

The whole team was really nice and super easy to deal with! Very satisfied with our experience! Made leasing a car a pleasure instead of chore! with! Very satisfied with our experience! Made leasing a car a pleasure instead of chore! More

Steve Hausman was awesome. I was unfortunately involved with the storm Ida, Steve showed compassion & empathy with my situation. He walked me through the next steps , never rushing to get off the phone with the storm Ida, Steve showed compassion & empathy with my situation. He walked me through the next steps , never rushing to get off the phone More

I came for service and everyone was very nice and helpful. They are very knowledgeable and know what they are doing. They made me feel very comfortable while my car was being serviced. Thank you. helpful. They are very knowledgeable and know what they are doing. They made me feel very comfortable while my car was being serviced. Thank you. More

Demond Jones was amazing at helping me find the perfect car I needed at the price I was looking for. Thank you Demond for Everything. car I needed at the price I was looking for. Thank you Demond for Everything. More

Vince Weldon is very thorough providing excellent customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpf customer service. He is very patient and understanding which made my experience with the dealership pleasant. The finance team Jaime was very helpful as well. More

After a horrible experience with Genesis Connected Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team an Services Roadside Assistance and AAA towing, Matthew of New Rochelle Hyundai/Genesis saved the day. Matthew is part of the service department team and he was truly a blessing. He was very professional, courteous, and helpful. He was multitasking with the phones while assisting me and he was spectacular. I couldn’t be happier with his customer service. Thank you Matthew!!! More