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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,144 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,144 reviews

December 10, 2021

I received exceptional service at this dealership. Demond Jones was professional and very helpful with the purchase of my new vehicle. He answered all of our questions and got us into the vehicle we had been More

by mrsbutler2u2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones, Jessica Rodriguez
Dec 10, 2021 -

Empire Hyundai of New Rochelle responded

Mrs. Butler, Congratulations on your new vehicle! We greatly appreciate the opportunity to work with you, and we are so glad that Demond provided you with top-notch service and met your automotive needs! It is our pleasure to assist you in any way possible. We thank you for your wonderful review and recommendation and we wish you the safest of travels in your new ride!

December 06, 2021

Hi , Hyundai is good car i have bought 6 Hyundai Sonata , but if need to buy please give yourself a favor don’t buy Fron Hyundai new rochelle , there sales is good but there service is horrible , i left my c More

by Rickystor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Demond Jones
Dec 06, 2021 -

Empire Hyundai of New Rochelle responded

Hello, We are sorry to hear that you had a poor experience with our service department and I do apologize for the wait time on your phone calls and for the inconvenience. We would like to discuss your concerns with you to see how we can help. Please contact our General Manager, Dean Ciccarelli at (914)618-4209 or at dciccarelli@eagny.com and he will be glad to address your concerns directly.

November 29, 2021

Matthew Nattier took care of me very well. Explained what was to be done thoroughly. More

by Carmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Nov 30, 2021 -

Empire Hyundai of New Rochelle responded

Carmine, Thank you so much for your wonderful review! We are so glad that Matthew provided you and your vehicle with great care throughout your visit. It is our pleasure to serve you. We wish you the safest of travels, and we hope to see you again the next time you are in need of automotive service.

November 29, 2021

I have not had an issue with dealership good service for the maintenance service area. More

by arcangel1275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Arroyo
Nov 30, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review. We are pleased that we could consistently provide you with a top-notch experience, and we hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 23, 2021

I received a Recall Notice for my Santa Fe 2021. I had an appointment on line. I arrived on time, Someone took my car and send me to the desk. Steve Hausman told me that I should receive a message in about More

by JPL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
STEVE, HAUSMAN
Nov 23, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your 5-star review! We are so glad that our team could get your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

November 19, 2021

I purchased my vehicle out of state and needed a vehicle inspection. I went to New Rochelle Hyundai, which is the dealership closest to my house and received excellent service from Matteo. I will definitely More

by Kriggs4lyfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 19, 2021 -

Empire Hyundai of New Rochelle responded

Thank you so much for your 5-star review! Providing top-notch service is always our goal, and we are delighted that Matteo's efforts met your satisfaction. It is our pleasure to serve you. We wish you the safest of travels, and we look forward to continue providing you and your vehicle with our best care in your visits to come!

November 15, 2021

My salesperson Jahair Thompson was courteous, professional and very knowledgeable. Would fully recommend this dealership. More

by Marianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime - finance department, Jahair Thompson
Nov 15, 2021 -

Empire Hyundai of New Rochelle responded

Marianna, Thank you so much for your wonderful review and recommendation! Providing top-notch service is so important to us, and we are so glad that Jahair's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future!

November 11, 2021

The staff and the service was impeccable the way I was told everything that was happening with my car is so appreciated. More

by Madeline600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Nattier
Nov 11, 2021 -

Empire Hyundai of New Rochelle responded

Madeline, Thank you so much for your excellent review! Providing thorough and efficient service is so important to us, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to serve you. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service!

November 09, 2021

Had a great experience here! Saadia was amazing! So sweet , professional and accurate. Highly recommend her if you are shopping for a vehicle at Hyundai! Management was so helpful as well! More

by vmbaj5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie in Finance , Saadia Parks
Nov 10, 2021 -

Empire Hyundai of New Rochelle responded

Thank you for sharing the positive experience you had with Saadia! We are so glad that she provided you with great care throughout your visit. She will be honored to have earned your kind recommendation. Please drive safely, and do not hesitate to let us know if there is ever anything more that Saadia and the team may help you with.

November 05, 2021

Steve and the entire service department are so helpful! I am very appreciative of all their help! Thank you! More

by Aleza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Michael in the Service Department
Nov 08, 2021 -

Empire Hyundai of New Rochelle responded

Aleza, Thank you so much for your wonderful review! We are so glad that Steve and the team could provide you with the quality service that you deserve. it is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

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