Empire Hyundai of New Rochelle

Honesty from the moment I arrived with my wife and daughter, they showed nothing but compassion, and excellent customer service. They treated my daughter very well. Jesenia Vargas offered her snacks a daughter, they showed nothing but compassion, and excellent customer service. They treated my daughter very well. Jesenia Vargas offered her snacks and even bubbles to play with during the paperwork process. This was my first time financing/leasing a car through a dealer and I felt a bit anxious, but Jesenia had patience and made it comfortable for us. She answered all our questions with great detail. Sully, the financial manager working with us, was so sweet. She had a variety of solutions for any issues we encountered along the way. Both Jesenia and Sully exceeded our expectations without trying to upscale. The entire staff were professional, caring as well as attentive and helpful. I would highly recommend this location. More

I brought my Elantra at this dealership in 2015, and have had a problem with my left signal light staying on whenever my daylight running lights was engaged. I have been charged at least 4 times for bulb re had a problem with my left signal light staying on whenever my daylight running lights was engaged. I have been charged at least 4 times for bulb replacements etc, and the problem still exist, Yesterday I finally received an answer that made sense as to why it remains on. Mark Nattier my advisor was professional, helpful and gave me excellent service with coupons and great service, Will recommend him and this service dept to friends and family More

I was greeted and I was told my wait time would take one and a half hours for an oil change, oil filter, tire rotation and vehicle inspection. The service department personnel answered all my questions and and a half hours for an oil change, oil filter, tire rotation and vehicle inspection. The service department personnel answered all my questions and everything went smoothly. More

I cant believe they were going to charge me $600 to switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power window button off... And they have the gall to say oh the whole part is defective, and with labor hours, the total would be almost $600!! Really!!! I saw a video on YouTube where a guy buys the part for $36 bucks and it took him 10 minutes tops to replace the part!! All he needed was 2 screwdrivers and the replacement part...And here you are telling me it would be $600 dollars and the job will take about 2 hours to complete!! SHAME ON YOU FOR THIS complete disregard to a Hyundai car owner like myself!! I am definitely going to complain and write to the main company supervisors about this!! They need to hear that this is a blatant scam and an overcharging of services that are completely unnecessary and unfair!!!! Today's Date April 6th, 2022 PLEASE NOTE THAT THERE IS AN UPDATE TO MY REVIEW HERE: I want to take this opportunity right now to update and share some new information pertaining to my review above.. The day after I posted this review, I was immediately contacted directly by the General Manager of the dealership. His name is Dean Ciccarelli. I appreciated how he was understanding and concerned about my feelings regarding the situation.. He was very thorough and professional with me as well.. A workable solution is in progress at the moment, which includes emergency ordering the replacement part today.. He said he will text me when it arrives so that I can be there at the dealership when they install it.. I thank you Mr. Ciccarelli for going above and beyond for me.. Sincerely, Jose Torres. More

I had a good experience with New Rochelle Hyundai. Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all steps of my purchase. More

My experience at New Rochelle Hyundai was unforgettable. The best! And I’ve been buying cars for years, the hospitality and service is #1 from my sales person Cameron to my finance manager Jaime. Also Sully The best! And I’ve been buying cars for years, the hospitality and service is #1 from my sales person Cameron to my finance manager Jaime. Also Sully another finance manager who helped me get a battery for my key when Cam and Jaime were not available. Thank you everyone! i will always come back! More

I had an excellent experience leasing my new car at Hyundai New Rochelle because I was lucky to have had a friendly and knowledgeable sales rep named Vanessa Lee. I looked online and saw a 2022 Hy Hyundai New Rochelle because I was lucky to have had a friendly and knowledgeable sales rep named Vanessa Lee. I looked online and saw a 2022 Hyundai Elantra at this location so I came in the same day. Vanessa was very friendly and answered all of my questions. She took me out to test drive the car and even pulled out another car just so I can compare them to see which one I would rather purchase. She made the process of leasing a car very smooth. After leasing Vanessa called me to ask if I had any concerns of questions. I’m very thankful for her help. More

I worked with both service people named Matt and they both helped me to order and book the service for my 2019 Tucson. As soon as my warranty parts arrived they booked me for service and everything was d both helped me to order and book the service for my 2019 Tucson. As soon as my warranty parts arrived they booked me for service and everything was done in 1 day. More

Danielle has been a great help with my car so far as I am waiting for the parts to come in. Hopefully will be hearing from Hyundai Customer Affairs soon to assist with a loaner until the parts are delivered waiting for the parts to come in. Hopefully will be hearing from Hyundai Customer Affairs soon to assist with a loaner until the parts are delivered and my car is completely serviced. If New Rochelle had their own loaner cars that would give it a 5 star rating. But with the help I have received so far, will definitely be bringing my car here for future services More