Empire Hyundai of New Rochelle

My experience at New Rochelle Hyundai was very positive. It was the first time that I was not stress during the process thanks to my sales person Vince Weldon. He was professional, kind, accommodating, res It was the first time that I was not stress during the process thanks to my sales person Vince Weldon. He was professional, kind, accommodating, respectful and courteous. Without hesitation, I would recommend this establishment and salesperson to my friends, family or anyone who express an interest in purchasing a Hyundai. More

Very professional and helpful. They took their time to explain what was needed in my next service. They didn’t have a part I needed but they will call me as soon as the part gets t They took their time to explain what was needed in my next service. They didn’t have a part I needed but they will call me as soon as the part gets to the facility. Very content with their service. More

I had a wonderful experience with the dealership. Mr. Vincent Weldon answered all my questions. He was very patient and attentive . I will refer him to family and friends. It was a wonderful exper Mr. Vincent Weldon answered all my questions. He was very patient and attentive . I will refer him to family and friends. It was a wonderful experience doing busines with him. More

Friendly, professional, helpful and willing to answer all questions and offer suggestions. Nearby home. Ease in making appointments. questions and offer suggestions. Nearby home. Ease in making appointments. More

Honesty from the moment I arrived with my wife and daughter, they showed nothing but compassion, and excellent customer service. They treated my daughter very well. Jesenia Vargas offered her snacks a daughter, they showed nothing but compassion, and excellent customer service. They treated my daughter very well. Jesenia Vargas offered her snacks and even bubbles to play with during the paperwork process. This was my first time financing/leasing a car through a dealer and I felt a bit anxious, but Jesenia had patience and made it comfortable for us. She answered all our questions with great detail. Sully, the financial manager working with us, was so sweet. She had a variety of solutions for any issues we encountered along the way. Both Jesenia and Sully exceeded our expectations without trying to upscale. The entire staff were professional, caring as well as attentive and helpful. I would highly recommend this location. More

I brought my Elantra at this dealership in 2015, and have had a problem with my left signal light staying on whenever my daylight running lights was engaged. I have been charged at least 4 times for bulb re had a problem with my left signal light staying on whenever my daylight running lights was engaged. I have been charged at least 4 times for bulb replacements etc, and the problem still exist, Yesterday I finally received an answer that made sense as to why it remains on. Mark Nattier my advisor was professional, helpful and gave me excellent service with coupons and great service, Will recommend him and this service dept to friends and family More

I was greeted and I was told my wait time would take one and a half hours for an oil change, oil filter, tire rotation and vehicle inspection. The service department personnel answered all my questions and and a half hours for an oil change, oil filter, tire rotation and vehicle inspection. The service department personnel answered all my questions and everything went smoothly. More

I cant believe they were going to charge me $600 to switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power switch replace a power window control switch!! For starters, my switch wasn't even broken or malfunctioning..I literally broke the driver side power window button off... And they have the gall to say oh the whole part is defective, and with labor hours, the total would be almost $600!! Really!!! I saw a video on YouTube where a guy buys the part for $36 bucks and it took him 10 minutes tops to replace the part!! All he needed was 2 screwdrivers and the replacement part...And here you are telling me it would be $600 dollars and the job will take about 2 hours to complete!! SHAME ON YOU FOR THIS complete disregard to a Hyundai car owner like myself!! I am definitely going to complain and write to the main company supervisors about this!! They need to hear that this is a blatant scam and an overcharging of services that are completely unnecessary and unfair!!!! Today's Date April 6th, 2022 PLEASE NOTE THAT THERE IS AN UPDATE TO MY REVIEW HERE: I want to take this opportunity right now to update and share some new information pertaining to my review above.. The day after I posted this review, I was immediately contacted directly by the General Manager of the dealership. His name is Dean Ciccarelli. I appreciated how he was understanding and concerned about my feelings regarding the situation.. He was very thorough and professional with me as well.. A workable solution is in progress at the moment, which includes emergency ordering the replacement part today.. He said he will text me when it arrives so that I can be there at the dealership when they install it.. I thank you Mr. Ciccarelli for going above and beyond for me.. Sincerely, Jose Torres. More

I had a good experience with New Rochelle Hyundai. Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all Dasha in sales, and a shout out to Dean,, both took care of this first time car buyer by putting me at ease, and keeping me well informed during all steps of my purchase. More