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Empire Hyundai of New Rochelle
New Rochelle, NY
1,144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 07, 2022
I've been a member at Hyundai for some time and my current experience was the best!!! I was pleased that the right decision was made and not forced. current experience was the best!!! I was pleased that the right decision was made and not forced. More
by Ramoslopez1
Employees Worked With
Joshua Schonberg
September 07, 2022
Saadia Parks excellent sales person. She answered to my questions and any clarification we requested, she was pro actively ready to resolve. She is customer friendly. I was not happy wit She answered to my questions and any clarification we requested, she was pro actively ready to resolve. She is customer friendly. I was not happy with Finance department (Jessica), Please don't take me wrong, she is a good from finance prospective. Why I was not happy, because it was mandatory from Empire Richelle to have finance preowned. During finance Jessica made all documents, without checking with us for finance period and having excellent credit score of 849, still she gave me finance rate of 7.25% and 60 months. When I asked her I need for minimum 24 or 36 months and saying finance rate will be same for lower month? Did not make any sense to me. Finance department should be open upfront checking with customer before making documents. If you have any question, I will be more then happy to discuss issue over the phone. More
by vinay.upadhyaya
Employees Worked With
Saadia Parks, Jessica Rodriguez
September 06, 2022
They were so awesome there, me and my husband walked in with 3 kids, they made us so comfortable and on top of that explaind everything very well to us. Cardi, Jessica and Jaime were amazing we will refer with 3 kids, they made us so comfortable and on top of that explaind everything very well to us. Cardi, Jessica and Jaime were amazing we will refer our families and friends there. We walked out with perfect car for our family More
by Raquel Damiani
Employees Worked With
Cardi German sales Jaime management department , Jessica Rodriguez
September 04, 2022
Awesome dealership. I love love my new Tucson! Saadia Parks was wonderful. And Jessica in finance the best!! Only place to shop for a car. I love love my new Tucson! Saadia Parks was wonderful. And Jessica in finance the best!! Only place to shop for a car. More
by Kelli D
Employees Worked With
Saadia Parks, Jessica Rodriguez
August 11, 2022
I made a $500 deposit on a car only to get call after call from the salesperson that the car has been delayed. Eventually the car was delayed to only a few days before I had planned to move out of state. call from the salesperson that the car has been delayed. Eventually the car was delayed to only a few days before I had planned to move out of state. Not only this, but each time I called, she fudged the original delivery date. For example, I was first told a delivery date of June 10th, then the next call I received about a delay, she said the original delivery date was June 20th. This happened more than once. In the end I bought from another dealer. I asked this dealer to refund my deposit. I texted the salesperson several times asking whether they had sent me a check with the refund. She ignored my texts, which I know because she had "read receipts" enabled, so I could see that she read them and didn't respond. Finally, I threatened to take them to small claims court. It was only after that that I got my refund. All in all, it was an atrocious experience. More
by Dan G
Employees Worked With
Vanessa Lee
