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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,118 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,118 reviews

July 26, 2022

Excellent customer service. Vanessa Lee was a great help to helping us make our purchase More

by Vhernandez1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Lee
Jul 26, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are so glad that Vanessa provided you with top-notch service! It is our pleasure to assist you in any way possible. Wishing you the safest of travels in your new ride- on behalf of the entire team!

July 26, 2022

I was very happy with my experience at Empire Hyundai of New Rochelle. Demond Jones was very helpful in the process of purchasing my new car and it is very much appreciated. I will definitely be recommendin More

by Gg405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Jul 26, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! Providing a top-notch experience is always our goal, and we are delighted that Demond's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

July 21, 2022

Jeremiah Raghunath assisted me with my car purchase and was very helpful answering my questions and concerns and very knowledgeable about the car. Have to say everyone was very friendly and courteous, Was More

by Susiekas73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath and Jamie Encesio. , Demond Jones, Sam Rivera
Jul 22, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are so glad that Jeremiah, Jamie, and Sam took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!

July 19, 2022

Danielle Turner was very nice and worked efficiently to make my experience a pleasant one. More

by Carmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Turner, Vincent Weldon
Jul 20, 2022 -

Empire Hyundai of New Rochelle responded

Carmine, Thank you so much for your positive review and recommendation! We are so glad that our team could provide you with a smooth and efficient experience! It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

July 16, 2022

On a phone conversation with Martha, their internet contact person, I was told a specific car was in stock. I asked about pricing and was told MSRP plus taxes, title, fees, etc. Would you like to mak More

by em
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Martha Avila, Saadia Parks
Jul 18, 2022 -

Empire Hyundai of New Rochelle responded

Hello, Thank you for sharing your sales experience with us. We are very sorry to hear of your dissatisfaction with our dealership and we do apologize for any miscommunication on the price along the fee's on the vehicle you were interested in. Know that it was not our intention to mislead you, but our apologies. If you would like to discuss further, please contact our General Manager, Sam Rivera at (914)618-4209 or at srivera@eagny.com. Thank you.

Jul 30, 2022 -

em responded

I was told that "Management" would listen to the recorded call I had with Martha to determine if my understanding of the conversation was accurate or not. If I misunderstood i requested to hear the recording and would apologize. I never heard back from Management! JUST A SCAM TO GET YOU IN THE DOOR!

July 15, 2022

I purchased my first Hyundai and have been looking for the ideal car for a while. Vanessa Lee was great. She was very responsive and very friendly. More

by ANISH.CHAMAKALA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Enciso, Vanessa Lee
Jul 18, 2022 -

Empire Hyundai of New Rochelle responded

Congratulations on your new vehicle! We are delighted that Vanessa and the team took great care of you! We greatly appreciate the opportunity to work with you. Thank you so much for your positive review! We wish you the safest of travels- on behalf of the entire team!

July 14, 2022

I just bought my first Hyundai, after doing a lot of research comparing vehicles of the same type and size. I settled on a Kona SEL, and am very happy with my decision. The team at Empire Hyundai in N More

by cselin
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath, Sales
Jul 14, 2022 -

Empire Hyundai of New Rochelle responded

Chris, Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Jeremiah and Jaime took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your first Hyundai- on behalf of the entire team! Safe travels!

July 13, 2022

Saadia Parks was an absolute joy to work with! we came in with no expectations ( we thought we were just going to research) and they met every point we were looking for. every one was pleasant to More

by akumahunter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saadia Parks
Jul 13, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are honored that you took the time to visit us, and we are so glad that Saadia and the team took great care of you! It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to let us know if there is ever anything more that we may help you with in the future!

July 12, 2022

excellent experience with very helpful staff would recommend them highly would buy again picking up the car was seamless More

by taz827
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
vargas,jessina, Sam Rivera
Jul 13, 2022 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! We are so glad that our team could provide you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

July 12, 2022

It was amazing Experience. The Team at Empire Friendly and professional. It was an amazing day More

by Dona747
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sully Romero, Noah Domingue
Jul 12, 2022 -

Empire Hyundai of New Rochelle responded

Dona, Thank you so much for your positive review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

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