Empire Hyundai of New Rochelle

Empire Hyundai of New Rochelle responded

Emilia, Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

Emilia responded

I definitely will, thank you

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are so glad that our team took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

Empire Hyundai of New Rochelle responded

Susan, Thank you so much for your positive review! Providing top-notch service is so important to us, and we are glad that Cameron's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

Empire Hyundai of New Rochelle responded

Thank you for your time and your kind review. We are pleased to hear that Noah-Rhausser was able to help you find the perfect vehicle to meet your needs. We look forward to seeing you again when your new car is ready for its first service!

Empire Hyundai of New Rochelle responded

Thank you for letting us know you had a great experience at our dealership and we hope that you are enjoying your new car. Please feel free to contact us if you have any questions about your vehicle.

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are honored by your continued business, and we are so glad that our team could provide you with a top-notch experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

Empire Hyundai of New Rochelle responded

Hello, Thank you for the review and were happy that Saadia did an excellent job during your sales visit. We are sorry to hear of your dissatisfaction with our Finance department and and we do apologize for any miscommunication on the financing. If you would like to discus further, please contact please contact our General Manager, Sam Rivera at (914)618-4209 or at srivera@eagny.com Thank you.

vinay.upadhyaya responded

I am happy to see that Empire Hyundai, responded to my dissatisfaction with Finance department. Representative from finance department (Jessica) called me on Friday to apologies, clarify and give explanation of my concerns. I am kind of satisfied with her explanation, but not from Hyundai. It's still had no clear transparency with customer for interest rate. Sorry I don't want to be a complainer, but have to say that, most recent experience with sales and billing in reference to vehicle registration and license plate. Week before my temporary registration and license plate expires (09/08/2022), I called Saadia and she have been trying to help out. Informed that billing will call me on 09/03/22, nobody call to inform status of registration and plate. I called several times, not getting updates. On Friday September 9, 2022, Saadia was out and finally was able to talk to billing. I forgot the name of the lady, I had conversation regarding my registration and plates not received, she check for it and said, she received today (Friday) and going to send by FedEx overnight, I requested her to overnight Saturday delivery, she said yes, and I did not received. I am hoping it gets delivered today. Due to registration was expired on 09/08/22, I was concern driving Hyndai Elantra, I took day off and don't want to get in unnecessary issue with COP and on my record. I know Saadia promise me to take her word and if Cop fines for expire registration Empire Hyundai will pay for it, still decided to take safe approach. I could not stay home today, I have to drive Elantra to work. I have long commute everyday roundtrip 102 miles. Disappoint that, Empire Hyundai should keep track of customers registration expiring and don't follow up, until customer reminds them. I fully understand it's DMV take time, but customer should be updated and how to address in situation of expired registration. Please don't take me wrong, I don't personally like to complaint, but what happen in my case, learn from it and should be more proactive and update customer. Thanks Vinay Upadhyaya

Empire Hyundai of New Rochelle responded

Raquel, We would like to thank you for letting us know how we are doing. Here at Empire Hyundai Of New Rochelle, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Jaime Enciso, and Jessica Rodriguez, and Cartier Germain was able to assist you in finding a vehicle that was right for you.

Empire Hyundai of New Rochelle responded

Kelli, Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Saadia Parks and Jessica Rodriguez will be thrilled to hear your kind words as well.

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review and recommendation! We are so glad that Vanessa and Jessica took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!