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Empire Hyundai of New Rochelle
New Rochelle, NY
1,120 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,120 reviews
November 14, 2022
Service advisor Yahaines was a pleasure to work with. She said my car would be done in about an hour and it was true. Overall my experience was very easy and straightforward. She said my car would be done in about an hour and it was true. Overall my experience was very easy and straightforward. More
by ldiaz12687
Employees Worked With
Yohaines Nieves
November 08, 2022
angelica was wonderful and was very helpful. thank you angelica for taking my car for service when i didn't have an appointment(very hard to get these days-3 week wait) and answering all of my q thank you angelica for taking my car for service when i didn't have an appointment(very hard to get these days-3 week wait) and answering all of my questions. More
by GERTIE75
Employees Worked With
angelica
November 01, 2022
I had a positive experience at this dealership. All my questions were addressed and answered. I would recommend friends and family to this location, and to see Cameron Caprari and Michael Sciortino All my questions were addressed and answered. I would recommend friends and family to this location, and to see Cameron Caprari and Michael Sciortino specifically. More
by Jim512
Employees Worked With
Cameron Caprari
November 01, 2022
I like Hyundai of New Rochelle been with them since my first car, which has been over 12 years. and I wanted to mention to you that demond jones is great at his job every car I had he help me with. he i first car, which has been over 12 years. and I wanted to mention to you that demond jones is great at his job every car I had he help me with. he is the greatest. More
by crwandr3
Employees Worked With
Demond Jones
October 25, 2022
This is not for the dealership but for the Service department and for the parts. At first I was happy with the Service department when Steve was in charge. I had interaction with Chet and Mathew an department and for the parts. At first I was happy with the Service department when Steve was in charge. I had interaction with Chet and Mathew and was happy with the service I had gotten. Then it went downhill. I wasn't the only customer who noticed. I took it for an inspection in Sept. on a Wednesday. I requested that my tires. wipers and battery be checked and I wanted the print out for the battery. I was told by Angelica that the battery was good. I requested the printout again finally got one that said the battery was low due to low millage and that they had charged it and that there wasn't any paper left to give me another print out. This was after being made to wait another hour after they told me I was finished. I took it in for inspection on a Wednesday on Saturday all four tires where low and I mean very low that I had to have someone put air in all four of them because the light came on. I made an appointment for Oct to change the battery. I did not want to go. I could have gone to Queens and follow Mathew who gave me a price for the battery and told me installation would be free but I decided to give New Rochelle another chance. Two men gave me two different prices for installation. No one really wanted to give a price. So when I disputed the high one it was put on notes, that I assume they can read and not for the customer that I was being difficult. That did not sit well with me because now I wondered what were they going to do to my car. BTW you have to hope they have a battery in stock when you come for the service because you have to take care of that yourself. Well thank God for Wes from parts who saved the battery for me and was the only one who gave me a price over the phone. He was so kind and considerate. Also thank God for Robert who put my car in GOOD HANDS with the Service Tech. Shaun, Sean or Shawn. who checked my car and installed my battery. In times like these; it is nice to encounter people who are considerate and not trying to rip some one off. I cannot afford to buy a new car. I don't mind paying for service if it is needed and it is done right. Please do not get rid of Shaun, Wes and make Robert service manager if he already isn't. Make Sean head Tech and give him and Wes raises. Good Workers are hard to find. More
by bettyboop10601
Employees Worked With
Wes, Shaun , Robert
October 24, 2022
Our salesperson was Saadia and she was very patient and understanding. She was very professional and kind. She had us test drive two used cars and gave us plenty of time and space to make our decision. understanding. She was very professional and kind. She had us test drive two used cars and gave us plenty of time and space to make our decision. The overall experience was excellent and very easy to do. I would like to thank her and everyone else at the dealership for a great experience. Thanks Again More
by michaelrosabella1966
Employees Worked With
Saadia Parks
