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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,120 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,120 reviews

September 01, 2024

Service Department was on Point. Yoheiness is an asset to the organization. Courteous and professional. Check in was easy and car was service in the time period I was given. More

by Rosemary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoheiness
Sep 04, 2024 -

Empire Hyundai of New Rochelle responded

Rosemary, Thank you for leaving Yohaines this positive review! We are glad to hear that Yohaines took great care of you and your automotive needs. We are happy to know that he was courteous and professional. Please do not hesitate to let us know how we may be of further service to you.

August 27, 2024

I worked with Yohaines Nieves (service advisor) regarding an issue with my Hyundai Tucson 20202 and she was AMAZING! So helpful and knowledgeable! Kept me updated during the process of fixing my car and mad More

by Lmlh128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
Aug 30, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! We are glad that Yohaines took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your Hyundai needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

August 23, 2024

The customer service was A1 . The staff treated me great especially Ms. Yohaines Nieves service advisor. She was very kind and professional.. she explained in detail everything th More

by Chitown8992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
Aug 23, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your wonderful review! We are so glad that Yohaines was both kind and informative. Your satisfaction means so much to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 23, 2024

Amazing service, very happy with the new car. Would definitely recommend and would go back again! More

by LizC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Rodriguez, Jose Vargas
Aug 23, 2024 -

Empire Hyundai of New Rochelle responded

Liz, Thank you for your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

August 20, 2024

I had a terrible sales experience with Demond on June 29, so much so that the manager had to step in. After reflecting on everything that happened that day, I decided not to move forward with the purchase. T More

by Juliogarcia619
Purchase Time
Recommend Dealer
No
Employees Worked With
Mike from finance., Demond Jones
Aug 29, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for sharing your sales experience with us. Were very sorry you didn't have a positive experience. We would like to speak to you on your review. Please reach out to our general manager, Roman Chernomorov, at (914) 618-4209 or at rchernomorov@eagny.com

Aug 31, 2024 -

Juliogarcia619 responded

I have tried to call Roman for the past two days to get this issue resolved and no one has picked up the phone.

August 19, 2024

Clean, pleasant staff, Yohaines very attentive, great service, ease of communication, overall a good place to buy and service your car More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
Aug 19, 2024 -

Empire Hyundai of New Rochelle responded

Martin, Thank you for your positive review! We are happy to hear that Yohaines and the team were both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 18, 2024

Rameet was amazing, helped in our purchase of 2021 Santa Fe, I will recommend everyone to him. Very detailed oriented and explained everything about the car. More

by Santino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rameet khanna
Aug 19, 2024 -

Empire Hyundai of New Rochelle responded

Santino, Thank you for sharing your positive experience with us. We are so glad that Rameet provided you with the quality care that you deserve. He will be honored to have earned your kind recommendation. We warmly congratulate you on your new Hyundai Santa Fe- on behalf of the entire team!

August 13, 2024

Great service and timely delivery Pleasant people with great help I will return soon Thank you More

by Gcioroiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Romero
Aug 15, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. We wish you the safest of travels until we meet again!

August 10, 2024

I went in with intentions to look as my lease was ending. Left with a great deal on a new car. More

by Mkay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Aug 12, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! We are honored that you took the time to visit us, and we are glad that our team took great care of you and made your experience with us an all-around success. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 07, 2024

Jose Vargas was very supportive and helpful to find my 2nd car at this dealership! Me & my husband are truly grateful and blessed. We also had the opportunity and experience of support from Jasmine & Jaim More

by sperez2975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
Aug 07, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your amazing review! We are honored by your repeat business, and we are thrilled that Jose, Jasmine, and Jaime provided you and your husband with the 5-star service that you so much deserve. Your satisfaction means so much to us. On behalf of the entire team- we wish you and your husband the safest of travels in your new ride!