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Empire Hyundai of New Rochelle
New Rochelle, NY
1,118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,118 reviews
April 14, 2023
They are nothing but thieves and scam artists. They love to hustle people out of money. I had a 2020 Hyundai sonata they was leased for 3 years with 40k miles. 6 months before my lease was up the They love to hustle people out of money. I had a 2020 Hyundai sonata they was leased for 3 years with 40k miles. 6 months before my lease was up the check engine light pops up. I bring it to new Rochelle Hyundaia service center (which is another xxxx show). They tell me there is sludge in the engine and the engine needs to be replaced. They are now putting this on ME saying it was maintenance neglect instead of putting it through the warranty. Even after showing them 8 maintenance records from my mechanic stating I got all my oil changes. on top of all this they had no loaners to give during this time that I had no car and stated that all their loaner cars were out with engine issues; go figure. They literally put me in a horrible situation and expect me to pay $15000 for a new engine in a car that I proved I maintained! They are scammers and hustlers!! More
by krista.state
Employees Worked With
All of the service department , Mike Bansey, Sam Rivera
April 11, 2023
The salesman, Jasper Baskerville was awesome and knowledgeable. My shopping experience was top notch and went out of his way to answer all my questions knowledgeable. My shopping experience was top notch and went out of his way to answer all my questions More
by Anonymous
Employees Worked With
Jasper Baskerville
April 09, 2023
Demond Jones and the whole staff were fantastic, easy to work with and not pushy at all. I’ve never had a more efficient experience. Instead of up selling me he told me exactly what we needed as a family wi work with and not pushy at all. I’ve never had a more efficient experience. Instead of up selling me he told me exactly what we needed as a family with the right model not upgraded. I am a busy surgeon and don’t have time to spend on anything, he kept it so efficient. Thanks so much Demond! More
by Karli.provost
Employees Worked With
Demond Jones
April 07, 2023
When I walk in the dealership I was approached by mr Noah Domingue he offered to help we the car I was interested in he was very knowledgeable he explained everything about the Tucson limited we tool it for Domingue he offered to help we the car I was interested in he was very knowledgeable he explained everything about the Tucson limited we tool it for a test drive it was very polite great sales men More
by ktk1955
Employees Worked With
Jamie financing was great ??????????, Noah Domingue, Sam Rivera
April 02, 2023
Jasper Baskerville was professional and attentive from when we walked in the door until we drove out with the 2023 Tucson. Despite being busy, he stayed with it until completion of the sale. Good job when we walked in the door until we drove out with the 2023 Tucson. Despite being busy, he stayed with it until completion of the sale. Good job More
by BEDFORDBUILDING
Employees Worked With
Jasper Baskerville
March 28, 2023
It was a pleasure to deal with Saadia Parks. No matter how many questions I asked, Saadia responded with a smile and lots of information. She appears to love her job. I am happy to let people No matter how many questions I asked, Saadia responded with a smile and lots of information. She appears to love her job. I am happy to let people know, this is the place to purchase or lease a new vehicle or even a previously owned vehicle. Mike - the manager was also a great help to me. My compliments to this team More
by Eileen
Employees Worked With
Mike Bansey, Saadia Parks
March 23, 2023
To begin, I worked in three of the previous dealerships that were at 125 Main st. New Rochelle. NY., during the 1980's to late 1990s So it was like coming home. My salesperson, D. Jones was very knowle that were at 125 Main st. New Rochelle. NY., during the 1980's to late 1990s So it was like coming home. My salesperson, D. Jones was very knowledgeable and answered my questions and concerns. When delivering the car he showed me how to use the equipment.. He also said if I had any questions or concerns that he would help me. I hope that this car will last as long as the 2003 Elantra i had for 20 years which gave me no major problems. More
by Joan B.
Employees Worked With
Demond Jones
March 21, 2023
There is new ownership I believe since 2022 and so far service has been A+++. I have no complaints about warranty issued or anything else. ANGELICA in service department provides EXCELLENT CUSTOMER SERVIC service has been A+++. I have no complaints about warranty issued or anything else. ANGELICA in service department provides EXCELLENT CUSTOMER SERVICE!! More
by deelynn
Employees Worked With
Service Dept Angelica Mandracchia
