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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,118 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,118 reviews

June 16, 2023

Last June my husband purchased a Tucson from Empire Hyundai of New Rochelle, and his positive experience led us back there again. Driving my husband's new compact SUV helped me to realize it was defini More

by HT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cohen , Noah Domingue, Jose Vargas
Jun 21, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to share your experience! We are so appreciative of the opportunity to work with you, and we are thrilled that Noah and David could make your overall experience both smooth and successful! Your kind words and satisfaction mean so much to us, and we are so excited for you to enjoy your new ride. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Take care, and safe travels!

June 13, 2023

Angelica in service could be the nicest person I have ever dealt with at any dealership. She was absolutely amazing ‼️ Met all my needs & then some. Give this girl a raise ‼️ More

by WarrenJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Mandracchia
Jun 14, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Angelica this wonderful review! She will be honored to hear of your very kind words and to know how greatly you valued her assistance. We wish you safe travels. Please do not hesitate to let us know how Angelica and the team may serve you again!

June 12, 2023

Bad sales communication and negotiation tactics, I put a $500 dollar deposit down on a vehicle and it got sold! I was ready to buy it and sit down and come home with it! Just to learn it sold, I was extreme More

by anthonyrodjr1998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Saadia Parks
Jun 14, 2023 -

Empire Hyundai of New Rochelle responded

Hello Anthony, Thank you for sharing your sales experience with us and were sorry to hear that you are unhappy with our dealership. We do apologize for the deposit issue and that the vehicle you were interested in was sold. If you would like to discuss further, please contact our General Manager, Roman Chernomorov at (914)618-4209 or at rchernomorov@eagny.com he would be happy to discuss this with you. Thank you!

June 02, 2023

I just bought a pre owned car and enjoyed the experience so much I can’t wait for my next car buying from them , my sales person was Noah and I financed, Jessica and Michael were awesome I will very much r More

by ninabrosh
Recommend Dealer
Yes
Employees Worked With
Noah Jessica Michael , Noah Domingue
Jun 03, 2023 -

Empire Hyundai of New Rochelle responded

Congratulations on your new vehicle! We are so glad that Noah, Jessica, and Michael could provide you with a 5-star experience. Our guests' satisfaction is our utmost priority. We thank you for your positive review and we hope for an opportunity to work with you again!

June 01, 2023

The service was wonderful and prompt. Thank you for everything. Will visit again. See you soon ! More

by Erivera5115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica
Jun 03, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with quality and efficient service throughout your visit. We look forward to continue providing you with our best care in your visits to come!

May 31, 2023

Overall good experience. Definitely lower prices compared to others in the area. I would've considered financing through them but the finance department couldn't seem to fi More

by Peter.paradiso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saadia Parks
May 30, 2023

Frances Estrada was so helpful and took her time with helping us purchase our new car, she give us all our options and made trading our other car in super easy and stressless. David Cohen was beyond help More

by Samantha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cohen, Frances Estrada
Jun 03, 2023 -

Empire Hyundai of New Rochelle responded

Samantha, Congratulations on your new vehicle! We are glad that Frances, David, and the team took great care of you and made your experience with us both smooth and successful. It is our pleasure to assist you in any way possible. Thank you so much for your positive review!

May 19, 2023

When I get to the dealership, I meet Frances Estrada, and was the best that happen to me and my Family, She realy has the best customer service I Alway had, and every one in the dealership are very polite, t More

by papito20072009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frances Estrada
May 25, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! We are so glad that Frances and the team could provide you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 16, 2023

I am happy with the service from the new car sales department ,and management much thanks to Jeremiah Raghunath salesman much thanks Jamie finance department. Thankyou guys much appreciated More

by chris
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath, Jamie, Jessica Rodriguez
May 25, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Jeremiah's and Jaime's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

May 16, 2023

Under New Management, it seems they are heading in the right direction, with renovations and staff. More

by joselreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
May 25, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! We are glad that our team could provide you with a 5-star experience. It is our pleasure to serve you and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

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