Empire Hyundai of New Rochelle

My credit is not good and I got the help from Neal and John to purchase the vehicle. They made it possible to me so I am extremely grateful for their effort. I definitively recommend them to everybody tha John to purchase the vehicle. They made it possible to me so I am extremely grateful for their effort. I definitively recommend them to everybody that I know. More

Before entering new rochelle hyundai I was skeptical,as I always when purchasing a new car.As soon as entered I was met with a warm greeting and given ample time to inspect their showroom. My sales person of always when purchasing a new car.As soon as entered I was met with a warm greeting and given ample time to inspect their showroom. My sales person offered me refreshments and donuts,then we sat down to talk business,Jennifer was very knowledgable,she went over every available option on both the Tuscan and Santa Fe,the 2 vehicles I was interested in and help me choose which vehicle would best suit my needs.We then worked out a reasonable price which I was very satisfied with.The next morning my new car car was washed,fully gassed and the paperwork was just waiting for my signature.It turned out to be a most welcome and pleasurable experience Thank You very much Jen More

My daughter and I had a great experience with New Rochelle Hyundai, everyone was friendly and worked hard for us to get a great deal! A very big thank you to Astley and Neal! Rochelle Hyundai, everyone was friendly and worked hard for us to get a great deal! A very big thank you to Astley and Neal! More

We initially worked with Astley. He seemed very professional. He seemed to fully understand that we did not want to play around. Unfortunately, his unprofessional and inept boss messed up the dea professional. He seemed to fully understand that we did not want to play around. Unfortunately, his unprofessional and inept boss messed up the deal. He kept asking us how much we wanted the vehicle for and we stuck to our guns and did not tell them. At that point the manager yelled at us like a KID. When we saw the manager's behavior, we were so surprised. We feel the manager is bad for business. He either needs training or new work. OH! And the manager lied and said no other Hyundai dealership will give us car washes and oil changes. News for him the dealership we ended up buying from gave us those things. If you don’t have to work with the manager, you may be able to get a good deal. Please note: Astley seemed okay to work with but his manager needs to go. I am not sure if the managers name is Jeremie Rodriguez. More

Everyone at the dealer ship was Great.. Informative, friendly, helpful. I couldn't have asked for a better experience. I had a bit of a wait for the car to be brought in from Mt. Vernon, but in the en friendly, helpful. I couldn't have asked for a better experience. I had a bit of a wait for the car to be brought in from Mt. Vernon, but in the end it was worth it. More

Will never go back to this dealer ashtley graham was not profissional at all also we spoke with Marc lamassa he was very nice and explain us everything thank Marc Lamassa for all you did for us even though profissional at all also we spoke with Marc lamassa he was very nice and explain us everything thank Marc Lamassa for all you did for us even though I'm sure Ashtley to all the credit for selling us the car but it was you who really helped us find the car More

I went to the dealership and was immediately greeted and introduced to a sales professional named Mark. He was very patient while I asked questions about leasing versus buying as well as questions on severa introduced to a sales professional named Mark. He was very patient while I asked questions about leasing versus buying as well as questions on several different models. I left the dealership with the intentions to meet with Mark the following day and purchase a car. When I returned to the dealership, Mark was not there (he was out sick) but he was kind enough to give another sales professional, Freddie Mercado, a heads up that I would be returning. Freddie was very knowledgeable and patient while I asked a million questions as a first time buyer. He was able to find me a car in my price range without making me feel pressured to go outside of my range. While Freddie showed me plenty of choices, Neal Matos (the business manager) was very helpful in helping me get the financing I needed in order to buy the car. Neal was very personable and extremely courteous offering beverages and explaining everything very clearly so a first time buyer like me could understand exactly what I would be spending by purchasing the car. They were both wonderful with the paperwork. My (used) new car was detailed quickly and given to me immaculate. Even the valet took my keys with a smile and was friendly and polite. Everyone at both dealerships (new and used) worked together to present me with several options without ever making me feel like they were trying to sell me anything! I would absolutly recommend this dealership to anyone who is in the market for a new or used car. More

Jennifer was great. She was very attentive. Kept us informed at all time. The paper work was processed without any hassles. She even called us a few days after our purchase to see how we liked the car informed at all time. The paper work was processed without any hassles. She even called us a few days after our purchase to see how we liked the car, and we got a call from her wishing us a Happy Thanksgiving!! Definitely recommend her and New Rochelle Hyundai. More

This is the 2nd Genesis I have leased at New Rochelle Hyundai. They are truthful and back up their deals. There is no nonsense about "not available, etc." They told me what they have, the deal negotiati Hyundai. They are truthful and back up their deals. There is no nonsense about "not available, etc." They told me what they have, the deal negotiations were fair, the delivery process went smoothly, no big "upsell" attempts, and I highly recommend them as your dealer of choice. More

The dealership never provided me with all my documents The dealership never provided me with all my documents referring to the sale of the car and refused to provide me with an itemized bill including al The dealership never provided me with all my documents referring to the sale of the car and refused to provide me with an itemized bill including all sales fees that were charged...Instead I was told that those fees were built into the price of the car that I purchased. I was also misled by the salesman about the meaning of certification vs warranty information....bad salesmanship.... $600 for certification of the car and $350 in car prep fees from what I remember, and I have to replace the windshield wipers that are completely worn!! More