Empire Hyundai of New Rochelle

Wanda Hernandez I purchased a used car from New Rochelle Hyundai and I am so pleased that I would recommend this dealership to anyone. Not only because I love my new I purchased a used car from New Rochelle Hyundai and I am so pleased that I would recommend this dealership to anyone. Not only because I love my new car but the employees here are passionate about the vehicles they sell and are friendly and professional. The wait time was minimal and all of my questions were answered honestly. The quality of pre-owned certified vehicles is top notch, and they let you take your time to drive the car and make a decision. Wanda Hernandez exceeded my expectations with friendliness and professionalism and this why I would recommend anyone to go see her if they need to purchase a vehicle. More

AVOID this dealership!!! This dealorship has got to be the most unprofessional business I've had the displeasure of working with. Please read this review before considering d This dealorship has got to be the most unprofessional business I've had the displeasure of working with. Please read this review before considering doing business with them. In April 2013, I purchased a preowned Audi convertible. During the negotiations, I was told that if I financed the car, I would get a certain price. I financed it but was fooled into purchasing the extended warranty which had a 30 day 100% refund cancellation stipulation. Three weeks later, I cancelled the warranty. The finance manager I originally worked with had since left the company, so I worked with a gentleman named Tommy James, who put me in in touch with his assistant, Alanna Echeverry. Both assured me that the warranty would be cancelled and my bank would be credited the full amount. We are now close to a year after I purchased the car, and I still have not received my refund. I spoke with the insurance company, Fidelity and was told they refunded the money to the dealorship in August. I have the paperwork to back up the cancellation confirmation. I have spoken to a number of persons at the Hyundai of New Rochelle, but all have led to a dead end. I sent several emails that go no response from this organization and whenever I call, I get passed around to different people. Even today, I spoke with a Sales Manager, who said he would call me back in 15 minutes, but there's been no call back. If someone can tell me how I can get my money back from a company that I thought I was doing a good faith business transactions with, any help will be much appreciated. For now, please beware. There are plenty of dealorships with stand up employees. There is no reason to patron this one. *****UPDATE May 25, 2014 I finally got in touch with someone at the dealership, Joe Ruffalo, who represented himself as a manager, actually EMAILED me a copy of the check for full warranty amount. (I accepted the dealership won't pay interest on the warranty fees, despite it being their fault any interest was incurred.) At any rate, I thought all was settled and we could move on, but it turns out Hyundai New Rochelle did not sign or mail the check to the bank. Repeated attempts of both myself and my boyfriend have gone unanswered. This issue has now gone on for over a year. I reiterate my advice above and to proceed with caution with this dealership. Everyone I've encountered embodies shady car salesman stereotype. If you want more details of our experience, please reach out to me. More

Jennifer Lumley and Jeremie Rodriguez were very helpful and and courteous during the whole process of buying the car.Jennifer explained all the features of the car before she let me leave.I would recommend and and courteous during the whole process of buying the car.Jennifer explained all the features of the car before she let me leave.I would recommend to anyone to purchase a car from New Rochelle Hyundai. More

From the minute I walked in to the dealership to the moment I walked out, every minute counted and this dealership never missed a beat. John Molina was very patient and understanding of my needs and wit moment I walked out, every minute counted and this dealership never missed a beat. John Molina was very patient and understanding of my needs and with the help from LaMassa and Matos (Great teamwork by the way) a proposal was produced and I just could not refuse. Exceptional Service all around. I am a proud new owner to a 2014 Hyundai Sonata. I will highly recommend this dealership to others. Thank You New Rochelle Hyundai!!!!!!!! More

PROFESSIONAL,MAKES YOU WANT TO BUY .NEIL SO KNOWLEDGEABLE HELPFUL AND CARING JENNIFER YOU ARE A RARITY YOU DESERVE A RECOGNITION MATEESHA YOU ARE SO PROFESSIONAL THAT YOU MAKE ME WANT TO ASK YOU FOR HELP TO HELPFUL AND CARING JENNIFER YOU ARE A RARITY YOU DESERVE A RECOGNITION MATEESHA YOU ARE SO PROFESSIONAL THAT YOU MAKE ME WANT TO ASK YOU FOR HELP TO BE A GOOD PERSON AND WHEN YOU SAID JENNIFER WAS GONNA BE ABLE TO FIND ME SOMETHING SHE DID SUCH A WONDERFUL JOB THE ATMOSPHERE AT THIS DEALERSHIP IS SO WARMTH AND RESPECTFUL I HAVE NEVER SEEN PEOPLE THAT WORK SO HARD TO MAKE CUSTOMERS HAPPY More

For my first time purchasing a Hyundai, I feel this dealership was A+ from my first visit until I picked up my car. All the sales people, finance dept. were wonderful. They helped me find the best pa dealership was A+ from my first visit until I picked up my car. All the sales people, finance dept. were wonderful. They helped me find the best package that I could afford and made me feel confident of my purchase. I highly recommend Robert Savage (he was always available, regardless of the time of day) for all of my questions the week leading up to picking up the car. I never felt pressured or uncomfortable to purchase any additional accessories or spend more money than I wanted to, in fact, they helped me save money. Sincerely, Kim Mahoney More

I was about to give up and my husband talked me into going to the Hyundai store in New Rochelle on 3/11/14, at first I was feeling like we were not going to get anywhere, and then Robert spoke to us and going to the Hyundai store in New Rochelle on 3/11/14, at first I was feeling like we were not going to get anywhere, and then Robert spoke to us and relayed all of our concerns to the Business Manager Neal who took the time to sit us down and go through everything, I was so well informed and appreciative that with all he had to do he had time for us. He worked to get us the best APR rates even lower than Capital One, that was kind of shocking but while he was working his magic Robert, engaged us buy talking about the good old times in Jamaica. We left with a 2011 Hyundai Elantra, what a sweet vehicle we could not have asked for a better car. I am so please with how we were treated and the patience that they had for all our questions and concerns that I am sending them a gift basket because I truly expected to be swindled and we were treated as if they had known us forever. No all experiences are meant to be good ones but it sure feels great when you can tell people about one. Good job Robert and Neal!!!! More

Jennifer Lumley was so helpful, definitely knowledgeable and so pleasant to deal with. Usually I feel pressured from sales people at a dealership but Jennifer made me feel at ease every step of the way. D and so pleasant to deal with. Usually I feel pressured from sales people at a dealership but Jennifer made me feel at ease every step of the way. Definitely a first dealing with a female at a dealership and I am extremely happy she was the one who greeted me upon arrival, really a nice lady and I'm soo happy with my leased 2014 Hyuandi Tuscan Limited. Definitely would recommend her. More

My credit is not good and I got the help from Neal and John to purchase the vehicle. They made it possible to me so I am extremely grateful for their effort. I definitively recommend them to everybody tha John to purchase the vehicle. They made it possible to me so I am extremely grateful for their effort. I definitively recommend them to everybody that I know. More

Before entering new rochelle hyundai I was skeptical,as I always when purchasing a new car.As soon as entered I was met with a warm greeting and given ample time to inspect their showroom. My sales person of always when purchasing a new car.As soon as entered I was met with a warm greeting and given ample time to inspect their showroom. My sales person offered me refreshments and donuts,then we sat down to talk business,Jennifer was very knowledgable,she went over every available option on both the Tuscan and Santa Fe,the 2 vehicles I was interested in and help me choose which vehicle would best suit my needs.We then worked out a reasonable price which I was very satisfied with.The next morning my new car car was washed,fully gassed and the paperwork was just waiting for my signature.It turned out to be a most welcome and pleasurable experience Thank You very much Jen More