Empire Hyundai of New Rochelle

Excellent service and customer understanding That was my second car buy in Hyundai New Rochelle, first one, 1 year 2 months, on sunday........guys very flexibles, they move papers fast to finish That was my second car buy in Hyundai New Rochelle, first one, 1 year 2 months, on sunday........guys very flexibles, they move papers fast to finish the process , very friendly from begining, after that..........they know what they do !!!!!! A lot experience from sales guys, now, i have another Hyundai Dealer near my house (curry Cortland Manor NY ) , guys are sock, yes they think they own the world over there and can treat a customer like ...........any way i try to give the chance to them, but they don't give me chance......they just want put extra bucks and theirs pockets and customers go to another place.............and also all the group ( Toyota, Subaru , etc ) think in the same way....( its no the sales persons problems, the managment its sock ) ....i live in the area and i try to do business in my area.......no work for me....and of course i go it drive 45 minutes to reach, New Rochelle Hyundai, i am going over there, and explain the same like the other dealer, simple, they understansd what i want and they try to do the best for me, and blieve me , they do the best !!!!!!!! Sales persons, very professionals, i deal by phone and personally, very professional, managment excellent, thxs New Rochelle Hyundai and i wish you the best. Special thxs to Jennifer , Joseph and Neal.......... More

Returning Lease Immediately upon entering the dealership we were welcomed by Jennifer. I explained I was there to review options upon returning my lease and that I h Immediately upon entering the dealership we were welcomed by Jennifer. I explained I was there to review options upon returning my lease and that I had received an e-mail with an offer. Quickly she obtained the necessary information and showed me some car options. I, of course, wanted to keep all of the same features that I currently had but in a new car without having to sacrifice monthly payments. Not only did she and her manager search for the color that I wanted, the price was exactly what I was looking for; there was no need to delay and I drove away with a brand new car and could not be happier. I love that Jennifer was knowledgeable, pleasant and very understanding. In addition my husband and I have visited this Hyundai before but this experience was different, much more pleasant and we were out in half the time it took in the past. We will definitely return when his lease is up in December. More

I bought a new car (Elantra) I visited New Rochelle Hyundai on recommendation from Costco. Jennifer Lumley and Neal Matos were very informative and up front. I would recommend bot I visited New Rochelle Hyundai on recommendation from Costco. Jennifer Lumley and Neal Matos were very informative and up front. I would recommend both of them to my friends. More

Hyundai Sale My Experience in this Dealership was great. Mark Obergfell and Neal Matos were great and very helpful. They made me feel very comfortable with my purc My Experience in this Dealership was great. Mark Obergfell and Neal Matos were great and very helpful. They made me feel very comfortable with my purchase. I love my car. Thank you! Keep up the great work! Carolina Reyes More

Amazing It was an amazing experience with amazing staff. I was in exceptional hands. I am very excited for everything your staff did for me I am now the proud It was an amazing experience with amazing staff. I was in exceptional hands. I am very excited for everything your staff did for me I am now the proud owner of a Sonata More

Jennifer was excellent as was all employees that I met. She answered all of my questions and gave me what I considered the best results for my situation ON getting the Sonata that I wanted. Neil the Finan She answered all of my questions and gave me what I considered the best results for my situation ON getting the Sonata that I wanted. Neil the Finance also gave me very good advice. More

The Best Car Buying Experience Ever! After having a horrible experience at a Danbury CT. Dealer we had lost all faith in buying a nice used car. The fallow up calls and friendly sta After having a horrible experience at a Danbury CT. Dealer we had lost all faith in buying a nice used car. The fallow up calls and friendly staff from New Rochelle Hyundai we decided to give it one last go round. We are so glad we did. From The First Hand Shake Until We Drove Away With Amazing Used Car. A 2010 Mitsubishi Lancer Sportback! What an awesome experience. We will be buying all five of our children's cars with you! We felt like Family instead of just another car sale! Thank You Robert and Neal! You have made this so easy for us! More

Wanda Hernandez I purchased a used car from New Rochelle Hyundai and I am so pleased that I would recommend this dealership to anyone. Not only because I love my new I purchased a used car from New Rochelle Hyundai and I am so pleased that I would recommend this dealership to anyone. Not only because I love my new car but the employees here are passionate about the vehicles they sell and are friendly and professional. The wait time was minimal and all of my questions were answered honestly. The quality of pre-owned certified vehicles is top notch, and they let you take your time to drive the car and make a decision. Wanda Hernandez exceeded my expectations with friendliness and professionalism and this why I would recommend anyone to go see her if they need to purchase a vehicle. More

AVOID this dealership!!! This dealorship has got to be the most unprofessional business I've had the displeasure of working with. Please read this review before considering d This dealorship has got to be the most unprofessional business I've had the displeasure of working with. Please read this review before considering doing business with them. In April 2013, I purchased a preowned Audi convertible. During the negotiations, I was told that if I financed the car, I would get a certain price. I financed it but was fooled into purchasing the extended warranty which had a 30 day 100% refund cancellation stipulation. Three weeks later, I cancelled the warranty. The finance manager I originally worked with had since left the company, so I worked with a gentleman named Tommy James, who put me in in touch with his assistant, Alanna Echeverry. Both assured me that the warranty would be cancelled and my bank would be credited the full amount. We are now close to a year after I purchased the car, and I still have not received my refund. I spoke with the insurance company, Fidelity and was told they refunded the money to the dealorship in August. I have the paperwork to back up the cancellation confirmation. I have spoken to a number of persons at the Hyundai of New Rochelle, but all have led to a dead end. I sent several emails that go no response from this organization and whenever I call, I get passed around to different people. Even today, I spoke with a Sales Manager, who said he would call me back in 15 minutes, but there's been no call back. If someone can tell me how I can get my money back from a company that I thought I was doing a good faith business transactions with, any help will be much appreciated. For now, please beware. There are plenty of dealorships with stand up employees. There is no reason to patron this one. *****UPDATE May 25, 2014 I finally got in touch with someone at the dealership, Joe Ruffalo, who represented himself as a manager, actually EMAILED me a copy of the check for full warranty amount. (I accepted the dealership won't pay interest on the warranty fees, despite it being their fault any interest was incurred.) At any rate, I thought all was settled and we could move on, but it turns out Hyundai New Rochelle did not sign or mail the check to the bank. Repeated attempts of both myself and my boyfriend have gone unanswered. This issue has now gone on for over a year. I reiterate my advice above and to proceed with caution with this dealership. Everyone I've encountered embodies shady car salesman stereotype. If you want more details of our experience, please reach out to me. More

Jennifer Lumley and Jeremie Rodriguez were very helpful and and courteous during the whole process of buying the car.Jennifer explained all the features of the car before she let me leave.I would recommend and and courteous during the whole process of buying the car.Jennifer explained all the features of the car before she let me leave.I would recommend to anyone to purchase a car from New Rochelle Hyundai. More