Empire Hyundai of New Rochelle

Exceeded All Expectations I was recently shopping for a new Hyundai Genesis. I was coming out of a leased 2011 Genesis. I was willing to travel a bit to get exactly what I want I was recently shopping for a new Hyundai Genesis. I was coming out of a leased 2011 Genesis. I was willing to travel a bit to get exactly what I wanted in terms of color and a great price. A few dealers I called like Paramus Hyundai wouldn't even talk to me unless I came in. The old "just get em in the door" routine. I wanted to do my shopping via the Internet and over the phone. I worked with Demond Jones who was a complete professional! No games what so ever. I told him what I wanted in terms of color. They didn't have it in stock, but he said he'd get it for me. Before the end of the day he called me with a VIN number. They had identified the car at another dealer. I was aware of the car. We agreed on a price on Wednesday night, they brought the car in on Thursday. We handled the buyers order, credit application (lease), and deposit over the phone. Friday morning I picked up the car. Everyone at the dealership including the F&I manager were great. No pressure, no hard sell, and no games! Demond demonstrated the entire car. Best car buying experience I've had and I've had many. More

Excellent experience I had a salesman named Ashley graham.. He was amazing I will recommend him to everyone as well as this dealership! I started out at white plains Hyund I had a salesman named Ashley graham.. He was amazing I will recommend him to everyone as well as this dealership! I started out at white plains Hyundai but was not comfortable there! More

"Great Experience Overall" I found this dealership by chance through my credit card company after applying for a loan. My experience hadn't been positive looking for a replacem I found this dealership by chance through my credit card company after applying for a loan. My experience hadn't been positive looking for a replacement vehicle, but the courtesy and response I received from New Rochelle Hyundai was refreshing. Their representative Jose Molina called several times to follow up on my inquiry and once at their facility, he extended himself in making sure I could find a car that not only worked for me, but stayed within my budget. After 3 visits, I was lucky enough to have found a vehicle that I felt comfortable with and ready to purchase. I believe managers like Neil Matos and Jose Molina show the example of what good customer service should be at a dealership. I thank Jose and the staff for working with me and making my experience of purchasing a vehicle a positive one. I would definitely recommend others to their dealership in the future. More

Excellent service. Jennifer give us me and my wife an excellent service. Since the first minute we walk in to the leader show room. I believed that is much easer went so Jennifer give us me and my wife an excellent service. Since the first minute we walk in to the leader show room. I believed that is much easer went somebody wants to buy a car and get the job done like Jennifer did for us. I strongly recommend any person to visit New Rochelle Hyundai Dealer and look for Jennifer Lumley an excellent professional. Keep up the good work Jennifer. More

Courteous, honest, lowest price around! I have so many wonderful things to say about Hyundai New Rochelle. Our salesperson, Marc LaMassa was excellent. He made us feel welcome the minute we I have so many wonderful things to say about Hyundai New Rochelle. Our salesperson, Marc LaMassa was excellent. He made us feel welcome the minute we stepped into the store. He never once pressured us - unlike many of the other dealerships we visited - and was so patient with us. We test drove the car 4 times, wanting to try different driving conditions, and both my husband and I wanted turns. Marc completely understood our need to really know the care before committing, and was gracious and validating, telling us to take our time and make sure we felt right. He was so supportive and knowledgeable, it really decreased the stress we felt in buying our first car. The manager was also amazing, and when we were ready to negotiate he came back with an amazing competitive price - lower than all the other Hyundai dealers we visited. The price included all fees and taxes so that we knew what we would pay when we walked out the door - no hidden surprises. They even matched the trade in value we were being offered at another dealership in addition to the low price on the new car! I will definitely come back to Hyundai New Rochelle - they were so professional and I felt that they really respected my time, and took care not to keep me waiting. Finally there is the car itself. The 2015 Sonata is remarkable. Truly a luxury car - the only one in its class with such incredible features. It drives like a dream, and I was obsessed with the panoramic moon roof, and couldnt get over the safety features and little luxuries throughout the car - like a heated steering wheel, and a trunk that pops open when you simply approach the car. Hyundai New Rochelle - you earned my trust. Thank you for everything. More

Great staff and great car Started out to lease a BMW or Mercedes and went to see the Hyundai because a friend said to check it out. We met Joel our salesman and drove the 2015 Started out to lease a BMW or Mercedes and went to see the Hyundai because a friend said to check it out. We met Joel our salesman and drove the 2015 Genesis. Both Joel and the car are great. He knows more about his product than anyone we dealt with at other dealers. Joe, the manager, was a very positive influence. Joel had a lot of patience going over all the Technology on the car...we can be slow learners! Love driving this car More

Impressed with the 2015 Sonata From Sales to negotiations to signing the contract, professionalism and customer satisfaction was priority. Drive the car. It will sell itself. Pretty From Sales to negotiations to signing the contract, professionalism and customer satisfaction was priority. Drive the car. It will sell itself. Pretty In every color! More

Knowledgeable staff, friendly. Staff was very knowledgeable. Courteous and friendly! Service person (Lisa) was aware of warranties, recalls that may be in effect and other aspects Staff was very knowledgeable. Courteous and friendly! Service person (Lisa) was aware of warranties, recalls that may be in effect and other aspects of my particular vehicle. Santa Fe. Also seemed to have the same awareness with other clients. My car was ready when promised and I was asked if I had any other problems or concerns that may not have been addressed this service visit. I have used this dealership in the past on many occasions and never had any problems and always greeted with a smile. More

Professional Sales Team I purchased a Hyundai Accent last week. I went in on Monday to meet with a sales person for information and pricing. The sales person, Jennifer was I purchased a Hyundai Accent last week. I went in on Monday to meet with a sales person for information and pricing. The sales person, Jennifer was was excellent . I felt comfortable during the entire process. I got the exact vehicle I wanted and was satisfied with the pricing.. The car was delivered 2 days later. She spent the time to get all the paperwork completed correctly and go through the features of the car.. During the process I did meet 2 sales managers who were also pleasant to deal with. At the end , I met the business manager, who did a final review of the paperwork , and explained the extended warrant . Like every one else, he was also professional. I can only give this dealership an excellent rating. More

Great experience I had a pleasant experience at new Rochelle hyundai I. The people were polite and I didn't feel pressured to buy a car. They worked hard to find the I had a pleasant experience at new Rochelle hyundai I. The people were polite and I didn't feel pressured to buy a car. They worked hard to find the perfect car for me for the right price. I would definitely recommend this dealership to friends and family!!! More