Empire Hyundai of New Rochelle

GREAT EXPERIENCE Great Experience Originally was at dealership for my 45,000 mile service. Had time on y hand and started looking at floor model vehicles. Tony Great Experience Originally was at dealership for my 45,000 mile service. Had time on y hand and started looking at floor model vehicles. Tony, a sales representative came over to me to answer any questions I had. He was very knowledgeable about the vehicles and was a pleasure to speak with. I informed him that I was not looking to buy but he still took time out of his day to answer all questions. Next thing I know, we are sitting down figuring numbers out. With the assistance of Joe Ruffalo and Frank Portaro, a deal was made and I walked out the the dealership with a new vehicle at a great price. I could not have been happier. To complete my experience, the young lady who assisted with the insurance paperwork was delightful and pleasant. Tony Caporale (finance) was professional and explained the finance portion thoroughly without rushing me. I must not leave out the purpose of my visit, which was to service my vehicle. The service department treated me like family (as usual). John Arias recognizes me each any every time I arrive to maintain mine or my wives vehicles. My wife and I are on our 10th Hyundai and have dealt with numerous management groups, but this group was by far above the rest. More

Best Car Buying Experience Best experience I've had at buying a car. Highly recommend this place and a pleasure working with Neal. He will help you make the best decision. That Best experience I've had at buying a car. Highly recommend this place and a pleasure working with Neal. He will help you make the best decision. That day me and my family left that day with 2 cars instead of just one. More

The Used Car Fiasco turned Happily Ever After.. God bless Lynn Russillo! Professional, kind, compassionate and got the job done!! I purchased a 2009 Sonata in Dec 2012. The car was a problem within God bless Lynn Russillo! Professional, kind, compassionate and got the job done!! I purchased a 2009 Sonata in Dec 2012. The car was a problem within a couple of months. John Arias and Joe Ruffalo helped with the initial problem, but the trouble didn't stop. 10 months later the car would die on a weekly basis; the car was in and out of the service dept. Each time, everyone was very nice and tried their best to help and accommodate our inconvenience. After the third tow back to the service department, we were told that the car was purchased when previous management owned Hyundai and they had gone bankrupt. Legally, the new owners had no obligation to help us. So perhaps we would have gone through Hyundai Corporate and I assume that could have taken a very long time. That's when we met Lynn Russillo and Frank Portaro. Lynn took control of the situation and introduced us to Frank, and between the both of them they offered us a 2007 Sonata with less miles and in great condition as an even trade in. They made a potential horror become an easy, stress-free transition. So instead of possibly losing over $10,000 (cost of first car), we drove home in our new car on June 11, 2014. We were assured by Lynn, Frank and Joe that should any problems arise they will be there for us - and I believe them 100%. These are people that did not have to go out of their way, but chose to go above and beyond based on a moral obligation - and that just doesn't happen these days. THANK YOU ALL SO MUCH! My husband and I also lease a 2013 Hyundai. Now, I can say with certainty, that Hyundai will remain in our family for years to come. These are people you WANT to work with - I highly recommend going to this dealership, good product and people who stand by their word. More

Shayra johnson I would like to state by saying that everyone at there is super friendly. All around great experience. Love you Wanda and everyone in the Used cars I would like to state by saying that everyone at there is super friendly. All around great experience. Love you Wanda and everyone in the Used cars department. I couldn't have left happier. I recommend everyone to go there e Ben if you have credit issues they will do their best to put you in something that fits your personal lifestyle. More

Excellent Service Very attentive service - a pleasure to work with. Jennifer and Jeremie were courteous, helpful and answered all my questions with the utmost professi Very attentive service - a pleasure to work with. Jennifer and Jeremie were courteous, helpful and answered all my questions with the utmost professionalism and patience. More

Excellent Service at New Rochelle Hyundai My wife and I have always purchased Nissan cars for the last 15 years and with our car starting to give us real problems we decided to look into a ne My wife and I have always purchased Nissan cars for the last 15 years and with our car starting to give us real problems we decided to look into a new car. We went to Nissan first and inquired about leasing an all wheel drive car. We figured that we would get a good deal on our trade in and that since we were loyal cutomers for many years they would treat us as such. We were very dissapointed with the quality of the sales pitch we received and there was only two salepeople there in the store. The place seeme dead! I know it was a sunday but that's when a lot of people are out shopping for cars! We walked out with an offer but did not decide to do anything just then. We were kind of surprised they didn't try a little harder to get us to commit to something. We decided to look into a hyundai and get a comparison or even a better. From the minute we walked in the door at the dealership we could see a different atmosphere. There were a lot of sale people, there was music playing. It was very inviting. We met Demond Jones and he was very engaing from the get go. We felt very comfortable with him and he actually went with us on the test drive. He was very knowledgeable about all the models and sold us on the Tuscon. They gave us a much better offer in our trade in and a better deal in general. I would definately recommend this dealership to everyone! More

New Lease I registered with New Rochelle Hyundai to renew a lease contract for a new Hyundai Sonata. Mr. Astley Graham contacted me right away and arranged an I registered with New Rochelle Hyundai to renew a lease contract for a new Hyundai Sonata. Mr. Astley Graham contacted me right away and arranged an appointment for a test drive and to discuss the terms for a new lease. My appointment with Astley was for 11:30 am and I was on my way in my new Hyundai Sonata by 3:30 pm. Outstanding! Before I left Astley showed me all the features of the new vehicle and answered all of my questions. He was very patient, very professional and thorough. More

Pleasantly happy Jennifer was very knowledgeable and extremely helpful. Jennifer, Jeremy and Neal went above and beyond to help me. Definitely a pleasant transaction/ Jennifer was very knowledgeable and extremely helpful. Jennifer, Jeremy and Neal went above and beyond to help me. Definitely a pleasant transaction/ experience. Everybody was very pleasant and polite Thank You I would definitely recommend this dealership to my family and friends More

Highly Recommend! Upon driving up to the dealership it is clear that it will be a positive experience. The service department gave attention to detail when checking ou Upon driving up to the dealership it is clear that it will be a positive experience. The service department gave attention to detail when checking out the car I brought in for trade. The salesman was not just concerned about price, but interested in making sure the car we purchased was really the right car for our needs. We found the finance manager to be very helpful. He explained all our options so we could make the best decision for our needs and budget. During the time in the dealership many of the other staff members engaged in conversation with us, offering us refreshments and were generally friendly and welcoming. Overall a positive experience and we would definitely return for our next car purchase. More

Satisfied Customer Ms. Jennifer Lumley displayed high level of being a professional and a people person, also very knowledgable with the car inventory. Ms. Lumley, demo Ms. Jennifer Lumley displayed high level of being a professional and a people person, also very knowledgable with the car inventory. Ms. Lumley, demonstrated kindness and offered hospitality, throughout my visit at Hyuandi, she is truly an asset to the dealership. Thank you very much for all your patience with me, I am enjoying my new Santa Fe Sport, glad I went with your suggested color, I am getting so many complements on the color!!! More