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Empire Hyundai of New Rochelle

New Rochelle, NY

4.8
1,120 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,120 reviews

November 27, 2023

Every one was very helpful in the service of my hyundai Tucson on Saturday the 25th of November 2023 especially by Angelica M who was very kind and sweet and very helpful. God bless her and God bless You More

by christcanaras
Workmanship
Recommend Dealer
Yes
Employees Worked With
Angelica M
Nov 27, 2023 -

Empire Hyundai of New Rochelle responded

Christ, Thank you for taking the time to leave us this wonderful review! We are overjoyed that Angelica and the team could provide you with the A+ service that you deserve. It is our pleasure to serve you and your Hyundai Tucson's needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

November 18, 2023

This dealership owes me money & still has not paid. Give my money back John & Jamie. What you paid off was underpaid More

by veton0507
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jamie & John & Jasper that apparently was let go after my sale.., Saadia Parks
Nov 20, 2023 -

Empire Hyundai of New Rochelle responded

Velon, Thank you for your feedback. We are sincerely sorry for the inconvenience and frustration you've experienced regarding your car loan payment. We would like to speak with you on your review. Please contact our General Manager, Roman Chernomorov at (914) 618-4209 or rchernomorov@eagny.com at your earliest convenience. Thank you and have a great day!

November 18, 2023

CHARLIE WAS AMAZING, THANK YOU FOR ALL YOUR HELP. , WILL 100 PERCENT RECCOMENED THIS DEALERESHIP. More

by daniel laux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHARLIE ROMERO
Nov 22, 2023 -

Empire Hyundai of New Rochelle responded

Daniel, Thank you for sharing your positive experience with us! We are glad that Charlie could be of valuable assistance to you. It is an honor to have earned your kind recommendation. We wish you safe travels and we hope for an opportunity to work with you again!

November 16, 2023

Angelica Mandracchia and the entire staff are excellent whenever I am there. I feel like I am the only customer there because they make you feel that special reading all of your needs.!! More

by WarrenJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica Mandracchia
Nov 16, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Angelica and our team this excellent feedback! It is wonderful to know that she provided you with the top-notch assistance that you so much deserve, nothing less. If you ever have any further questions or concerns, please don't hesitate to reach out to our team. We look forward to continue serving you and your future automotive needs.

November 04, 2023

Robert the service adviser promptly saw me and said it would take about 90 minutes, it was ready at that time and he explained to me what was done ! Very professional !! More

by Bigf1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert schiavone
Nov 07, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Robert this positive review! We are glad to hear that Robert took great care of you and could get your automotive needs taken care of quickly and efficiently. Please do not hesitate to let us know how we may be of further service to you.

November 01, 2023

great people to work with best dealer i have ever been to dasha was excellent and was very good to me More

by mfps2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
dasha, Demond Jones, Marsley Lamy, Vincent Weldon, Noah Domingue, Vanessa Lee, Erik Nava, Saadia Parks, Jessica Rodriguez, Jose Vargas
Nov 02, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Dasha this fantastic review! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

Nov 02, 2023 -

mfps2 responded

I will always use empire as my dealership every one was very caring and went out of their way to help they earned my loyalty kudos to all

October 26, 2023

Joshua Job did a wonderful job of helping us end our lease and launch ha new one. He was very thorough and made the paperwork simple. He respected our time, and let us go through the once-every-three More

by wvslade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Job
Oct 27, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are glad that Joshua took great care of you and made your experience with us both smooth and successful. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

October 20, 2023

What a great experience I had working with Mike K and Jaime E. They really took the time to get me into the car that I was looking for. Very patient, friendly and professional. I would definitely this lo More

by BXTIMEX3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MIKE K ...JAIME ENCISO
Oct 24, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Michael K, and Jaime this 5-star review! We are thrilled to hear that they provided you with such a positive and satisfying car-buying experience. Their patience, friendliness, and professionalism are qualities that we value highly in our team members. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.

October 19, 2023

Payton Vicioso is "a dreamer", who is not asleep at the wheel. Friendly, courteous, professional, and very helpful. He personally delivered my car so I didn't have to spend the whole afternoon at the deale More

by Gyula
Recommend Dealer
Yes
Employees Worked With
Payton Vicioso, Michael at Finance (didn't get his last name)
Oct 19, 2023 -

Empire Hyundai of New Rochelle responded

Thank you for leaving Payton and Michael this excellent review! We are thrilled to hear about your positive interactions and the exceptional service you received during your visit. Your recommendation means the world to us, and we're honored to have earned your trust and endorsement. If you ever need further assistance, have questions, or want to explore our services in the future, please don't hesitate to reach out to us.

Oct 19, 2023 -

Gyula responded

It's just great to have good neighbors, and I'm glad I've found you among them!

October 16, 2023

Amazing, friendly staff that went above and beyond to help me get a car! Michael worked very hard and was very patient with me in deciding what car would be perfect for me and my family. David was amazin More

by JCORBETT820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Khaimov
Oct 17, 2023 -

Empire Hyundai of New Rochelle responded

Thank you so much for leaving Michael and David this wonderful review! It is an honor to know they provided you with the top-notch service that you so much deserve. Your safety and satisfaction are our utmost priorities, and we hope to serve you again in the future.

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