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Empire Hyundai of Jamaica

Jamaica, NY

4.8
150 Reviews

175-62 Hillside Avenue

Jamaica, NY

11432

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Showing 150 reviews

March 27, 2023

I went in for a trade in on my lease because they sent me a letter about their upgrade program saying I could upgrade to a new car at the same or current price only to find out that was false advertising. Th More

by Princesssss4life
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
LaJune, baha
Mar 29, 2023 -

Empire Hyundai of Jamaica responded

Hello, Were very sorry to hear of your dissatisfaction with our sales department. We do apologize for any miscommunication on the trade in program. We would like the opportunity to speak to you on your review. Please contact our General Manager, Brandon Vergara at (631)479-3821 or at bvergara@eagny.com he would be happy to help on your concerns and questions. Thank you!

March 16, 2023

Jack McGovern was absolutely helpful from start to finish. He help me meet all my expectations of the car I wanted and I walked out of there not only with a new car but with a big smile and peaceful m More

by y.perez926
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sully Romero, Jack McGovern
Mar 23, 2023 -

Empire Hyundai of Jamaica responded

Thank you so much for your positive review! We are so glad that Jack took great car of you and made your experience with us top-notch! Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team! We hope for an opportunity to work with you again!

March 10, 2023

Very kind and helpful staff They fixed my car right away I will definitely go back to service my car More

by Qudwn8994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Quiroz, Baha Ergashev, Lajune Lyles, Dimitry Charlot, Jake Asman, Ron Lazkani, Victor Stephens, Jack McGovern, Aleshea Jordan, Glenn Matos
Mar 10, 2023 -

Empire Hyundai of Jamaica responded

Thank you so much for your positive review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 08, 2023

ThanK You Mr Ed. ThanK You Mr Lee. Glad to find you all again at Empire Hyundai. Masters are back again :) Me & My Car is happy. More

by ABHISHEKVSOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Thornton(Service Manager) / Chat Lee(Service Advisor).
Mar 10, 2023 -

Empire Hyundai of Jamaica responded

Thank you so much for your positive review! We are so glad that Ed and Chet took great care of you. Your safety and satisfaction are our utmost priorities. We hope that you continue to choose us for all of your future automotive needs!

March 05, 2023

Jack is an excellent salesman and helped us choose the correct car. Very caring and professional. Was very respectful and able to manage with a budget. More

by Juan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aron., Sully Romero, Jack McGovern
Mar 10, 2023 -

Empire Hyundai of Jamaica responded

Juan, Thank you for sharing the positive experience you had with Jack! We are so glad that he took great care of you. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

March 02, 2023

Lajune was very nice and accommodating with our purchase experiences. She was very helpful in answering our questions and patient during the whole process. We appreciate her help. And we are very happy with More

by cata27oscar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lajune Lyles
Mar 03, 2023 -

Empire Hyundai of Jamaica responded

Thank you so much for your positive review! We are so glad that Lajune could provide you with the quality care that you deserve. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team!

February 27, 2023

Before car shopping is felt forced. but this is the best experience I ever had More

by Simplii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Matos
Mar 03, 2023 -

Empire Hyundai of Jamaica responded

Thank you for your positive review! We are happy to hear that our team could provide you with a top-notch experience. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

February 21, 2023

Visited Empire Hyundai of Jamaica to get information and happy that I had an excellent customer service sales person - JAKE ASMAN to work with me. He was informative, good listener, respectful. He did not More

by bzk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Genzone, Jake Asman
Mar 03, 2023 -

Empire Hyundai of Jamaica responded

Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are glad that Jake and Christina could provide you with top-notch service. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new 2023 Hyundai Kona- on behalf of the entire team! Please do not hesitate to let us know if there is ever anything more that we may help you with.

February 13, 2023

While buying or leasing a new vehicle can be stressful, my experience was just the opposite at Empire Hyundai in Jamaica leasing a 2022 Tucson… Sales Consultant Dimitry Charlot is a true professional and More

by retired44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Genzone, Dimitry Charlot
Feb 15, 2023 -

Empire Hyundai of Jamaica responded

Congratulations on your new 2022 Hyundai Tucson! We greatly appreciate the opportunity to work with you, and we are so glad that Dimitry took great care of you and made your experience with us as smooth as possible. It is our pleasure to assist you in any way possible. Thank you so much for your positive review!

February 07, 2023

I am not sure if this is dealer or Hyundai US. I had a Chrysler for 7 years and enjoyed $9 oil changes, free annual inspection and generous check ups. Hyundai has offered of royalty of 4 servi More

by Max
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jake Asman
Feb 12, 2023 -

Empire Hyundai of Jamaica responded

Hello Max, Thank you for your feedback and were very sorry to hear of your experience. We do apologize for the lack of customer service you received and your concerns with our services. Please contact our Service Manager, Ed Thornton at (929) 558-3450 or at ethornton@eagny.com he would be happy to help with your concerns. Thank you!

Feb 17, 2023 -

Max responded

Please let me know, if the policy on offering 4 free services for a 3 year's lease is defined by Hyundai or Dealership. I should know where to go from there?

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