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Empire Hyundai of Jamaica
Jamaica, NY
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 153 reviews
November 23, 2024
Bait-and-Switch Scam - Great Salesperson, But Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptiona Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptional. He made the car-buying process smooth, friendly, and professional, earning a well-deserved 5 stars. Unfortunately, Hyundai's misleading promises and poor customer service overshadowed this positive experience. Hyundai advertised 3 years/36,000 miles of complimentary maintenance performed at any Hyundai service center, but I later learned this only covers four complimentary services—a critical detail that was never communicated or included in the documentation. Problems arose immediately after purchasing my Hyundai Palisade Calligraphy, which had a broken rearview camera requiring five months to repair. Shortly after, a recurring blown fuse became an issue. For convenience, I visited Koepel Hyundai of Queens for my second complimentary service and the fuse repair. I assumed factory defect repairs (like the camera and fuse) wouldn’t count against complimentary maintenance, which I believe they did in my case. When I asked Koepel Hyundai why the fuse issue persisted, I was met with laughter instead of assistance. Empire Hyundai, where I purchased the vehicle, claimed I should have been notified about remaining services and that complimentary service shouldn’t have been used unnecessarily. Now, I am being refused additional services on a two-year-old vehicle with only 17,000 miles. Both failures—poor communication about maintenance and unprofessional treatment—reflect poorly on Hyundai’s service. They should honor their promise. While I commend Jack McGovern’s excellent service, the dealership’s approach feels like a bait-and-switch. I strongly urge future buyers to demand clear details about complimentary services before making a purchase. More
by FrankTony
Employees Worked With
Mike
November 13, 2024
Mr. Griffin was helpful in helping us select the car that was suited to our budget and preference.We bought a Hyundai Tuscan 2025 SE. He showed us like 4-5 cars. We drove 3 different cars. They were able to was suited to our budget and preference.We bought a Hyundai Tuscan 2025 SE. He showed us like 4-5 cars. We drove 3 different cars. They were able to get the black interior for me, and the white exterior color for my wife. I would come here again. More
by Sanzidr
Employees Worked With
Miles Griffin
November 07, 2024
Jeff Cayot is the worst sales person I have ever encountered with , he was o. The phone thru the all prosses of buying the car , And in the end I told him that my experience was terrible and he wa encountered with , he was o. The phone thru the all prosses of buying the car , And in the end I told him that my experience was terrible and he wasn’t professional, he apologized so you would think that he would try to fix his unprofessional manner, Instead when he called to check it in setisfied with the car he was rude on the phone cursed me out and treated to Hurt me physically ( bring it on I’m ready when you are ) So don’t buy anything from this man More
by Oren l
Employees Worked With
Jeff cayot
November 07, 2024
This dealership was very welcoming, clean and the workers were friendly. I got an Elantra from here and received good help. Jess C. was very helpful and deserves 5 stars. Great job guys! were friendly. I got an Elantra from here and received good help. Jess C. was very helpful and deserves 5 stars. Great job guys! More
by Will M
Employees Worked With
Jess C.
November 05, 2024
Jeff c is the best got us a car real fast and smoove John lane gave us great deal on the car highly recommend to go to empire Hyundai of Jamaica and ask for jeff lane gave us great deal on the car highly recommend to go to empire Hyundai of Jamaica and ask for jeff More
by Nickn2hvr
Employees Worked With
Jeff c
September 10, 2024
I recently had the pleasure of working with Lajune Lyles at Hyundai while purchasing my Sonata, and I can't speak highly enough of her exceptional service. From the beginning, Lajune demonstrated rema Lyles at Hyundai while purchasing my Sonata, and I can't speak highly enough of her exceptional service. From the beginning, Lajune demonstrated remarkable persistence and dedication in finding a vehicle that I could be approved for, even when it seemed challenging. Her encouragement and positive attitude were truly uplifting during the entire process. Not only did she manage to help me secure the car I wanted, but she also made me feel valued and cared for throughout. Lajune's warm and welcoming demeanor, combined with her genuine commitment to her clients, sets her apart. I highly recommend her to anyone looking for a thoughtful and dedicated salesperson. More
by Asheena89
Employees Worked With
Lajune Lyles
August 30, 2024
Jeff Cayot was an exceptional sales person. He made buying easy and fast. I was able to drive the car same day right out of the showroom. I’m still excited about my purchase. He made buying easy and fast. I was able to drive the car same day right out of the showroom. I’m still excited about my purchase. More
by Cinda
Employees Worked With
Jeff Cayot
