Empire Hyundai of Jamaica

The tech did not want to investigate the issue with my car nor did they complete the service that was due to my vehicle. I waited 2.5 hours and all they did was a battery update recall. They did not want car nor did they complete the service that was due to my vehicle. I waited 2.5 hours and all they did was a battery update recall. They did not want to be bothered with the second recall, claimed it would take a half a day to clear the coolant line in an EV. More

Very nice. The new servicing location and operation is a vastly significant upgrade over the previous Empire location I visited last year. Possibly because they The new servicing location and operation is a vastly significant upgrade over the previous Empire location I visited last year. Possibly because they were transitioning for the move. The customer service staff was courteous and helpful with questions. If the part I needed had been available for installation on the day of my first appointment, I might have given five stars. More

The best customer service and I give my overall thanks to Nirio Romero who assisted me! I am glad I purchased my car here. I will be back soon for another purchase. Nirio Romero who assisted me! I am glad I purchased my car here. I will be back soon for another purchase. More

Bait-and-Switch Scam - Great Salesperson, But Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptiona Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptional. He made the car-buying process smooth, friendly, and professional, earning a well-deserved 5 stars. Unfortunately, Hyundai's misleading promises and poor customer service overshadowed this positive experience. Hyundai advertised 3 years/36,000 miles of complimentary maintenance performed at any Hyundai service center, but I later learned this only covers four complimentary services—a critical detail that was never communicated or included in the documentation. Problems arose immediately after purchasing my Hyundai Palisade Calligraphy, which had a broken rearview camera requiring five months to repair. Shortly after, a recurring blown fuse became an issue. For convenience, I visited Koepel Hyundai of Queens for my second complimentary service and the fuse repair. I assumed factory defect repairs (like the camera and fuse) wouldn’t count against complimentary maintenance, which I believe they did in my case. When I asked Koepel Hyundai why the fuse issue persisted, I was met with laughter instead of assistance. Empire Hyundai, where I purchased the vehicle, claimed I should have been notified about remaining services and that complimentary service shouldn’t have been used unnecessarily. Now, I am being refused additional services on a two-year-old vehicle with only 17,000 miles. Both failures—poor communication about maintenance and unprofessional treatment—reflect poorly on Hyundai’s service. They should honor their promise. While I commend Jack McGovern’s excellent service, the dealership’s approach feels like a bait-and-switch. I strongly urge future buyers to demand clear details about complimentary services before making a purchase. More

Jeff was a great knew everything I needed to know. I’m happy with my first car purchase. I’m happy with my first car purchase. More

Mr. Griffin was helpful in helping us select the car that was suited to our budget and preference.We bought a Hyundai Tuscan 2025 SE. He showed us like 4-5 cars. We drove 3 different cars. They were able to was suited to our budget and preference.We bought a Hyundai Tuscan 2025 SE. He showed us like 4-5 cars. We drove 3 different cars. They were able to get the black interior for me, and the white exterior color for my wife. I would come here again. More

Jeff Cayot is the worst sales person I have ever encountered with , he was o. The phone thru the all prosses of buying the car , And in the end I told him that my experience was terrible and he wa encountered with , he was o. The phone thru the all prosses of buying the car , And in the end I told him that my experience was terrible and he wasn’t professional, he apologized so you would think that he would try to fix his unprofessional manner, Instead when he called to check it in setisfied with the car he was rude on the phone cursed me out and treated to Hurt me physically ( bring it on I’m ready when you are ) So don’t buy anything from this man More

This dealership was very welcoming, clean and the workers were friendly. I got an Elantra from here and received good help. Jess C. was very helpful and deserves 5 stars. Great job guys! were friendly. I got an Elantra from here and received good help. Jess C. was very helpful and deserves 5 stars. Great job guys! More

Jeff c is the best got us a car real fast and smoove John lane gave us great deal on the car highly recommend to go to empire Hyundai of Jamaica and ask for jeff lane gave us great deal on the car highly recommend to go to empire Hyundai of Jamaica and ask for jeff More

Jeff was great got me good deal and stop me from going to the other brands was very informative to the other brands was very informative More