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Empire Hyundai Inc

Fall River, MA

3.7
1,239 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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428 Pleasant St

Fall River, MA

02721

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Showing 1,239 reviews

October 31, 2016

Tuson Ron was very helpful with my purchase. He was very knowledgeable. This is my third lease and am very happy with the dealership. I would recommend this More

by krucker0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 01, 2016 -

Empire Hyundai Inc responded

Thanks for your feedback and your continuous business! We love working with you and are happy to hear that Ron was very helpful during your recent visit. Thanks for choosing us for your lease and we hope you enjoy your new Tucson!

October 28, 2016

Excellent Service My experience with Hyundai was outstanding, the support and help that was given throughout the process was outstanding. Everyone was so kind and willi More

by agower422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Reis
Oct 31, 2016 -

Empire Hyundai Inc responded

Thanks for telling us about your outstanding experience! It was our pleasure to provide the excellent help and service you needed while shopping for your new car. We really appreciate your business and look forward to helping you with any of your future car needs. Enjoy your new vehicle!

October 27, 2016

Happy We are pleasingly happy to have purchased our 2017 Santa Fa Sport here and would recommend friends to buy here. In a few years we will need another, s More

by ccarey10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony
Oct 28, 2016 -

Empire Hyundai Inc responded

Thanks for your awesome review, Carey! It was a pleasure to work with and help find the perfect vehicle so you could drive away happy. We really appreciate your business and look forward to the opportunity to work with you again! Enjoy your new Santa Fe Sport!

October 26, 2016

Pleasantly Surprised No gimmicks, straight forward approach! What was promised was delivered! Hannah was very personable and easy to work with! Came in below budget and More

by mel_roe68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Hannah-salesman DJ-sales manager, Tyler Torres
Oct 27, 2016 -

Empire Hyundai Inc responded

Thanks for your feedback! We strive to provide the best, most honest service around and we're happy to deliver exactly what was promised because that is how car buying should be. We appreciate your kinds words about Hannah and Tyler, as well as your business, and hope you'll think of us for all your car needs!

October 21, 2016

STAY AWAY!!! COMPLETE LIARS!!! I decided to give this place a shot despite the negative reviews, as they were one of the few dealerships in the area offering what I was looking More

by rooktheklown
Customer Service
Recommend Dealer
No
Employees Worked With
Oct 27, 2016 -

Empire Hyundai Inc responded

We’re sorry to read that you feel you were treated dishonestly during your recent visit. Our top priority is delivering 100% satisfaction along with an excellent customer experience and we'd like to extend our sincerest apologies that you left our dealership with disapproval overshadowing your experience. We would appreciate the chance to speak with you further about your concerns and ask that you please contact Rick Torres at 508-673-7646. We hope you will give us another opportunity to demonstrate our commitment to exceptional customer service in the future, and we thank you for your feedback.

October 18, 2016

car buying experience. Like the car. Delays unacceptable. John Gomes Salesperson is good.. Financial Dept. not upfront. I was not able to drive off with my car that day beca More

by dianeuniv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : John Gomes, Robert ?
Oct 21, 2016 -

Empire Hyundai Inc responded

Diane, we are disappointed to learn that not everything during your car buying experience met your expectations. Our top priority is delivering 100% customer satisfaction and we would like to have the opportunity to speak with you and work towards a resolution. Please contact our Internet Sales Manager, Kasey Mathias, at 508-673-7646 and she will be happy to discuss your concerns further. Thank you for your business and we hope to have an opportunity to show you our appreciation and take care of any other car needs for you in the future.

October 16, 2016

Sonata happy I have been a customer since 2004 and will never go to another dealership for sales and especially for service. I still miss my beautiful 2004 sonat More

by bethwilliamson55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Washington, Jeffrey Mello
Oct 17, 2016 -

Empire Hyundai Inc responded

Thank you for your continuous business, Beth! We greatly appreciate you as our customer and are always happy to help whether it comes to servicing your car or helping you replace your beloved 2004 Sonata. James will be happy to hear your kind words about him and we are all waiting for the next opportunity we have to work with you! Thanks again!

October 15, 2016

Hyundai Tucson 2926 empire Hyundai Salesman great when purchasing car not so good when you have a problem after the sale never returns calls and follows through Very frustrating to sa More

by laurie.viall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce
Oct 17, 2016 -

Empire Hyundai Inc responded

Providing an excellent experience before, during, and after the sale is what we want to achieve so thank you for sharing your feedback, Laurie. We never want you to feel that your business is not always important to us and would appreciate if you could give Kasey Mathias a call at 508-673-7646 to help resolve this issue. Thank you for choosing Empire Hyundai and we look forward to the opportunity to work with you again!

October 14, 2016

Buying from empire I had a wonderful experience buying from empire Hyundai. They have a great team. They worked with my family and I to get me into a brand new car on th More

by emptypickupman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Oct 17, 2016 -

Empire Hyundai Inc responded

We are delighted to hear that you had a wonderful car buying experience here at Empire Hyundai! Our goal is 100% customer satisfaction so thank you for sharing about working with our team to find the perfect car for you and your family. We really appreciate your business and hope you'll think of us for any of your future car needs!

October 13, 2016

new car Good car for the price. The car met our needs. The sales staff was not very aggressive; to the point of turning us off. Any situation that occurred More

by cindyandtom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 14, 2016 -

Empire Hyundai Inc responded

Thanks for your feedback, Cindy and Tom! We are delighted that you were able to find the best car for you at a great price here at Empire Hyundai. We appreciate your business and hope you'll be back for any of your future car needs!

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