Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Hyundai Inc
Fall River, MA
1,238 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 8:00 AM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,238 reviews
April 11, 2017
The most unpleasant experience I have ever experienced! My daughter was looking for a car, and went to Empire on a Saturday to see if she could trade in her car for a newer one. They went through all the p My daughter was looking for a car, and went to Empire on a Saturday to see if she could trade in her car for a newer one. They went through all the paper work that needed to be done and she was told that she needed myself to come in and sign the paperwork for a co-signer. She was under the impression and told that all the numbers worked and that they were comfortable with her budget. We returned on Sunday only to find out they missed placed her paperwork from Saturday and went through the whole game playing again. We did, only to be told that the banks were closed on Sunday and they could not get numbers but her budget would work! They called her on Monday and told her to come in again to sign the papers and that she was all set! We showed up Monday night only to have our sales person, same one from Saturday and Sunday ask what bank our loan was from on her trade in and what was the payoff??? At this point, I had asked numerous times for someone to show us the selling price of the car and what were the giving us for the trade in. We got nothing but I'am not sure, we are very busy and more game playing. Finally, after sitting by ourselves, someone walked over and showed us the numbers. Guess what?????? Not even close to being all set!!! They upped her monthly payment and the cost of the car but they were giving her gap insurance! We stated that she was told that she was allset and the monthly payment they talked about would work. Verbal contract????????? Did not matter??? So we asked for her deposit back and for her car back (the one they took for trade and already had it sold because there was a hold for so and so written on the windshield). The worst part was.... when we left, no one apologized or even said good night to us!!! More
by Brian
Employees Worked With
Jose, Paul, Dj
April 06, 2017
Customer service The service was amaizing, Jose Diaz work with me 100%. The place was clean and the employees was so friendly. I will recommend this Empire Hyundai dea The service was amaizing, Jose Diaz work with me 100%. The place was clean and the employees was so friendly. I will recommend this Empire Hyundai dealer 100% to my family friends and neighbors. More
by sucrampr
Employees Worked With
Jose Diaz
April 05, 2017
2017 azera check out pricing at other dealer ships and Empire meet or beat them. As I am a return hyundia customer my eleven year experience with Empire had me check out pricing at other dealer ships and Empire meet or beat them. As I am a return hyundia customer my eleven year experience with Empire had me deal with them. More
by wademanagementllc
Verified CustomerEmployees Worked With
March 30, 2017
Happy Nurse I am completely happy with my choice of vehicle and the service that I received at Empire Hyundai. The sales and finance staff answered all of my que I am completely happy with my choice of vehicle and the service that I received at Empire Hyundai. The sales and finance staff answered all of my questions and made it possible for me to be in a vehicle that better suits my needs as a nurse. Being a nurse I need to get to work in all weather conditions. I went from driving a front-wheel drive sedan to a SUV. I feel safer and more secure knowing I can get to work when I need to. More
by smf219
March 30, 2017
From Un-Happy to Happy After being promised a car we chose online, we discovered it was not on the lot when we arrived for our appointment. However, we were shown another ve After being promised a car we chose online, we discovered it was not on the lot when we arrived for our appointment. However, we were shown another vehicle that fit our needs and the buying process was very easy and painless, not to mention fast. After a disappointing initial visit, we are very happy with our vehicle and glad we went to Empire Hyundai. Over-all it was a very good experience. More
by lancegunberg
Employees Worked With
Steve Thomas, Tyler Torres
March 29, 2017
Good Cars I had an overall good experience in this dealer ship. I like my cars. I have 2 from them. I do not however expect to pay as much but my credit is not I had an overall good experience in this dealer ship. I like my cars. I have 2 from them. I do not however expect to pay as much but my credit is not as good. More
by jdupree101882
Employees Worked With
Kori and Glenn
March 27, 2017
buying my car my Hyundai buying experience was an excellent one thanks to the people at empire Hyundai who addressed all my needs and worked with me to obtain the b my Hyundai buying experience was an excellent one thanks to the people at empire Hyundai who addressed all my needs and worked with me to obtain the best possible vehicle at a price I could afford. I am very happy with the experience. More
by pbk1477
Employees Worked With
Tony DoMonte, Tyler Torres
March 24, 2017
Tony Reis Great experience with Hyundai!!!! Phone rep. were exceptional and the Sales rep go above and beyond for the customers. Will definitely recommend to f Great experience with Hyundai!!!! Phone rep. were exceptional and the Sales rep go above and beyond for the customers. Will definitely recommend to family and friends. Thank You to All. More
by puppylover60
March 23, 2017
Satisfaction Totally satisfied with the service at Empire and thank Steve Thomas for his assistance and caring concern to help me. Thank you! Would definitely rec Totally satisfied with the service at Empire and thank Steve Thomas for his assistance and caring concern to help me. Thank you! Would definitely recommend Empire to others. More
by servoes
March 23, 2017
Excelente Sonata My experience at Empire Hyundai was an awesome experience.I went in for info on the sonata but decided to purchase because of the manner in which I wa My experience at Empire Hyundai was an awesome experience.I went in for info on the sonata but decided to purchase because of the manner in which I was received..people price and products were to my liking More
by alex.medeiros
