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Empire Hyundai Inc
Fall River, MA
1,238 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 8:00 AM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,238 reviews
August 09, 2017
Poor customer service Extremely rude female representative, took 3 days and 2 phone calls from me before I received a return phone call. Will not do business with them agai Extremely rude female representative, took 3 days and 2 phone calls from me before I received a return phone call. Will not do business with them again. More
by Danni
Employees Worked With
August 02, 2017
New car Hyundai was extremely professional and helpful when it came to buying a new car! I felt very comfortable talking with my salesman about my budget a Hyundai was extremely professional and helpful when it came to buying a new car! I felt very comfortable talking with my salesman about my budget and he made both my mother and I comfortable and made sure that we understood everything that was happening. Chris Swann was amazing! More
by stefaniecabral
Verified CustomerEmployees Worked With
Chris Swann
July 26, 2017
New car I was just passing by to see if I can afford a car and I leave the building drive in the same day! That's really efficient I was just passing by to see if I can afford a car and I leave the building drive in the same day! That's really efficient More
by shine_beresnitzky
July 26, 2017
EXCELLENT EXPERIENCE my experience was excellent, i will be referring all my friends to your salesman Jose Diaz. he was patient with all of my questions and answered them my experience was excellent, i will be referring all my friends to your salesman Jose Diaz. he was patient with all of my questions and answered them to my satisfaction. he made me feel at ease during this big decision. thank you Jose. More
by amelisagreen
Employees Worked With
Jose Diaz
July 23, 2017
Great place The whole staff was nice to deal with and they followed up with our concerns very quickly and honestly about what they can and can't do. The whole staff was nice to deal with and they followed up with our concerns very quickly and honestly about what they can and can't do. More
by ttorres1
July 23, 2017
New 2017 Tuscan - Toupin family I had an overall very good experience. The vehicle was delivered with the options I chose. This is the second vehicle I purchased from Hyundai. They d I had an overall very good experience. The vehicle was delivered with the options I chose. This is the second vehicle I purchased from Hyundai. They do take s while to assist you on the phone though, 15 minute wait. More
by toupinfamily
Employees Worked With
Brandon, Joe -managers, and DJ Devlin
July 20, 2017
Empire Hyundai - Be Pleasantly Surprised One visit to Empire Hyundai and you can see why this dealership is so busy. Both the sales personnel and vehicle selection are great. The salesperso One visit to Empire Hyundai and you can see why this dealership is so busy. Both the sales personnel and vehicle selection are great. The salespersons are courteous, friendly and professional and were respectful throughout the negotiation process. I definitely recommend Empire Hyundai. More
by carly50
Employees Worked With
Eric Aiello and Jason Chase
July 18, 2017
Hyundai The car was for my daughter. I am not a fan of Hyundai's to be honest. I own a Toyota Camry. I only went there because my daughter's father wanted The car was for my daughter. I am not a fan of Hyundai's to be honest. I own a Toyota Camry. I only went there because my daughter's father wanted her to buy a car there. More
by mpavao34
Employees Worked With
Jeff Washington
July 18, 2017
New car Price was as promised and Ron Webb was great to work with . He is very straight forward . Car was clean and ready to go as promised Price was as promised and Ron Webb was great to work with . He is very straight forward . Car was clean and ready to go as promised More
by bugguyri
Employees Worked With
July 18, 2017
Deceptive car prices advertised Empire understates car prices on web. The advertised price assumes you will be trading in a car valued at $2500 and is reduced by this amount. The d Empire understates car prices on web. The advertised price assumes you will be trading in a car valued at $2500 and is reduced by this amount. The disclaimer is well buried in the fine print at the bottom of the dealer page. However, the assumption does not get passed to the data aggregators that provide data to all other sites and tools. For instance, If you are researching cars on one of many apps for your phone, that tool relies on the data from the data aggregators, and it is INACCURATE!!! This is a willful misrepresentation of data, admitted by the salesperson, confirmed by the sales manager, and dismissed by both as "everyone does it". I visited numerous dealers in the past 3 years, relying on prices from various web sites and tools this is the first instance where the advertised price was not honored. It does raise the question, if Empire is not honest about acquiring the customer, can they be honest about keeping the customer? I guess I will never know, I walked out... More
by John henriques
Employees Worked With
lisa
